iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%66+16Value 14%96+13.6Replies to reviews 7%51+3.6Craft & service penalty79−2.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★92 Google reviews · 23 photos
92%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise VLC Vera Landscaping for punctuality, responsive communication, and fair pricing across services like mowing, snow removal, and hardscaping. Recurring themes highlight efficient work and professional crew conduct. However, some reviews criticize incomplete jobs where crews arrived unprepared, and others mention website security issues or property damage.
Google rating: 4.8 out of 5 from 92 reviews (92% five-star).
Reviews on this page: 92 Google reviews (80 with written comments, 8 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: September 29, 2026.
Service: Ice Removal Service serving Lansing, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyIce Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.VLC Vera Landscaping & Snow Removal: 81/100 on this factor. Category median: 92.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.VLC Vera Landscaping & Snow Removal: 66/100 on this factor. Category median: 88.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.VLC Vera Landscaping & Snow Removal: 79/100 on this factor. Category median: 94.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.VLC Vera Landscaping & Snow Removal: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.VLC Vera Landscaping & Snow Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.VLC Vera Landscaping & Snow Removal: 51/100 on this factor. Category median: 79.C
51
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
4.8of 5
5 stars8592%
4 stars33%
3 stars00%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
94%praise
Praise13694%
Complaints96%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price433%
Reasonable867%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3323%
Would recommend2819%
Speed & response2719%
Staff & attitude2316%
Price & value1812%
Honesty & trust118%
Communication53%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service and fast response would absolutely recommend them and will be calling them for back for continued services.”
“Vera Landscaping is the epitome of poor service and low-quality work.”
“The landscaping looks incredible and we HIGHLY recommend them.”
“Avoid at all costs!”
“On time and friendly and worked well together to get the big job done ar a good price”
“The work is always done quickly, carefully and everyone in person and on the phone has been so friendly.”
“” That kind of response is completely unprofessional.”
“VLC showed up on time, did quality work, and charged a fair price.”
“Juan is very responsive, reliable and maintains high standards.”
“They came out when they said they would, communication was easy, and they did a wonderful job!”
People customers mention
Jose5 reviews
Care5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired VLC Vera Landscaping & Snow Removal for 8 kinds of job. Pick one to see what they paid and said.
GGabriel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service and fast response would absolutely recommend them and will be calling them for back for continued services.
Great priceGroundskeepingLandscaping maintenanceHardscaping
VVal10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a mound of dirt from a sewer repair, and they leveled, removed the dirt, put down grass seed and straw all in one day. Their price was nearly half of the other estimate I received. I'm very pleased I'd selected VLC.
TTracy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Vera Landscape did an amazing job in our backyard. They turned it into a place we Want to hang out. They created an amazing retaining wall area, including lighted stone steps leading down to a wonderful and spacious paver patio. I highly recommend Ricky and his crew. They work hard and don’t finish a job until you are completely satisfied.
Eelli6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
black pearl did a beautiful concrete project for us it was over 4300 sq ft. todd, nacho, and josh were incredible.
Concrete masonry
DDavid1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They do Fantastic work !!! Have used them many, many times and am impressed each time.
DDonna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
On time and friendly and worked well together to get the big job done ar a good price
Great service and fast response would absolutely recommend them and will be calling them for back for continued services.
Price assessment: Great price
Services: Groundskeeping, Landscaping maintenance, Hardscaping, Driveway or walkway paving
Response from the owner · 4 weeks ago
Thank you for your wonderful feedback and 5-star rating! We’re very grateful for your support and are glad to know you had a positive experience with us.
V
Val Meyers10 reviewsiTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
I had a mound of dirt from a sewer repair, and they leveled, removed the dirt, put down grass seed and straw all in one day. Their price was nearly half of the other estimate I received. I'm very pleased I'd selected VLC.
Response from the owner · a month ago
Thank you so much anything you need please let us know for cleanup mulching Snow Removal let us know. Thank you again.
T
Tracy Moreno8 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Vera Landscape did an amazing job in our backyard. They turned it into a place we Want to hang out. They created an amazing retaining wall area, including lighted stone steps leading down to a wonderful and spacious paver patio. I highly recommend Ricky and his crew. They work hard and don’t finish a job until you are completely satisfied.
Response from the owner · Edited 2 months ago
Thank you for the wonderful review! 🌟 We’re grateful for your support and happy to know you had a positive experience with us.
E
elli block6 reviewsiTotal number of Google reviews elli has written across all businesses on Google Maps, not just this one.
black pearl did a beautiful concrete project for us it was over 4300 sq ft. todd, nacho, and josh were incredible.
Services: Concrete masonry
Response from the owner · 3 months ago
Thank you so much for your 5-star review! We truly appreciate your support and kind words. It means a lot to our team to know you had a great experience. We look forward to serving you again in the future!
D
David Hutchins1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
On time and friendly and worked well together to get the big job done ar a good price
Price assessment: Reasonable price
Services: Groundskeeping
Response from the owner · 4 months ago
Hi Donna, Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to know that we met your expectations. Opinions like yours motivate us to continue improving and always provide the best possible service. It has been a pleasure serving you, and we hope to have the opportunity to serve you again in the future. Thank you for your trust and preference!
T
Tom Nelson7 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
This was the first year that we had your company do our snow removal. We were very pleased. In particular you sent your nephew out here one day when there was a lot of heavy, icy snow and he did a marvelous job and I made sure to give him a good tip. Keep up the good work, Vince.Spagnuolo
Price assessment: Reasonable price
Response from the owner · 7 months ago
Thank you so much please service you need Landscaping we can do it for you
M
Maggie Terry5 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Vera did a great job transforming our yard before my daughter’s grad party. They weeded, edged, mulched, trimmed, planted, and more on short notice! Very pleased!
Response from the owner · 8 months ago
Thank you so much anytime. Let us know for anything you need.
D
Dan Bartkowiak1 reviewiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
