Well drilling contractor · South Fulton, GA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%28+2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 35 well inspectorsiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★1,025 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Waller & Son Well Company five stars based on 1025 reviews, highlighting rapid response times, same-day service availability, and professional communication during repairs. Customers frequently describe technicians as punctual, knowledgeable, and courteous, noting fair pricing and thorough cleanup after completing work on pumps, tanks, and plumbing. The only low-star excerpt mentions a disagreement regarding a diagnosis for low water pressure, though the reviewer acknowledges a positive prior installation experience.
Google rating: 5.0 out of 5 from 1,025 reviews (99% five-star).
Reviews on this page: 1,025 Google reviews (914 with written comments, 31 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 26, 2026.
Service: Well Inspector serving South Fulton, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other well inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Waller & Son Well CompanyWell Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waller & Son Well Company: 98/100 on this factor. Category median: 90.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waller & Son Well Company: 99/100 on this factor. Category median: 88.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Waller & Son Well Company: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Waller & Son Well Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waller & Son Well Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Waller & Son Well Company: 28/100 on this factor. Category median: 82.D
28
Bar = this company · dark tick = category median.
Star ratings
1,025 Google reviews we collected
5.0of 5
5 stars1,01599%
4 stars81%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 914 written reviews
99%praise
Praise2,08999%
Complaints191%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response57227%
Staff & attitude45221%
Would recommend36517%
Quality & results29114%
Price & value21810%
Communication1366%
Honesty & trust744%
What customers talk about
We read 914 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…espectful brilliant experts in their profession got the job done in a timely manner didn’t rush doubled check their cleaned up and I’m a happy man tha…”
“…ave me some knowledge on it as well great guys such awesome gentleman respectful brilliant experts in their profession got the job done in a timely ma…”
“…their cleaned up and I’m a happy man thank you again Weller and Sons highly recommend you guys and would definitely call you for any Well related iss…”
“The name of the well drillers that I would not recommend is “Morgan”!”
“…ch awesome gentleman respectful brilliant experts in their profession got the job done in a timely manner didn’t rush doubled check their cleaned up a…”
“We came home from church on Mothers Day and the pump was not working.”
“I called Tuesday mid morning and they had a new system installed for a very fair price the next morning.”
“They didn’t want to overcharge me to do unnecessary work, they spent time with me on the phone to go through some troubleshooting steps and we got my…”
“They were professional, arrived on time, communicated clearly throughout the process, and offered fair pricing.”
“From start to finish: professional yet friendly and clearly honest: they charged me less than the initial estimate even though the estimate was a fai…”
People customers mention
Tye53 reviews
Sons19 reviews
Austin16 reviews
Kathy11 reviews
Bubba9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Waller & Son Well Company for 3 kinds of job. Pick one to see what they paid and said.
ShamonLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
My well switch burned out yesterday I replaced it as well yesterday Weller and Son came out today diagnosed told me the issue and repaired it gave me some knowledge on it as well great guys such awesome gentleman respectful brilliant experts in their profession got the job done in a timely manner didn’t rush doubled…
Kathryn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
They came out same day when my mom reported low water pressure. They checked the system and found a clogged filter and low pressure setting. They even showed me how to change it and where to order bulk filters.
JimmyLocal Guide · 177 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Called for service on a leak in the plumbing. The technicians arrived and had the problem fixed in less than 5 minutes. They were very professional and friendly. They told me the home office would contact me for payment details. When they called for payment details they told me since the job was so short and simple…
Leigh2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The gentlemen from Waller & Son did a wonderful job digging out and repairing a damaged component at our well—they even applied a few bags of dirt to cover the repair. I appreciated the quick scheduling and service, and would highly recommend their company. We will call them for any future repairs or well issues.
ChrisLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I would definitely recommend this company. They were onsite in about an hour and fixed the problem quickly.
S5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Waller and Son was great to work with. I had an old bored well that didn’t pump any water. I called Tuesday mid morning and they had a new system installed for a very fair price the next morning. The guys were pleasant to work with, professional and polite. I couldn’t ask for a better experience.
My well switch burned out yesterday I replaced it as well yesterday Weller and Son came out today diagnosed told me the issue and repaired it gave me some knowledge on it as well great guys such awesome gentleman respectful brilliant experts in their profession got the job done in a timely manner didn’t rush doubled check their cleaned up and I’m a happy man thank you again Weller and Sons highly recommend you guys and would definitely call you for any Well related issues
Kathryn Johnson-Fletcher4 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
They came out same day when my mom reported low water pressure. They checked the system and found a clogged filter and low pressure setting. They even showed me how to change it and where to order bulk filters.
Jimmy ULocal Guide · 177 reviewsiTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Called for service on a leak in the plumbing. The technicians arrived and had the problem fixed in less than 5 minutes. They were very professional and friendly. They told me the home office would contact me for payment details. When they called for payment details they told me since the job was so short and simple they lowered the service call fee by $55.00. That my friends is how you exceed a customer's expectations and perceived value. GREAT JOB!
Bethany Hill3 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
The gentlemen from Waller & Son did a wonderful job digging out and repairing a damaged component at our well—they even applied a few bags of dirt to cover the repair. I appreciated the quick scheduling and service, and would highly recommend their company. We will call them for any future repairs or well issues.
Chris LLocal Guide · 56 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Waller and Son was great to work with. I had an old bored well that didn’t pump any water. I called Tuesday mid morning and they had a new system installed for a very fair price the next morning. The guys were pleasant to work with, professional and polite. I couldn’t ask for a better experience.
JoeKool5 reviewsiTotal number of Google reviews JoeKool has written across all businesses on Google Maps, not just this one.
This is an awesome team from the office to the owner and on to the crew. Installed pump, tank, pressure switch, wiring basically everything in just under two hours. Way to go folks. And for anyone needing help with well issues, consider this company. It will help them, you and will help keep us all local. ~Jimmy Alford ~
Gwendolyn Taylor1 reviewiTotal number of Google reviews Gwendolyn has written across all businesses on Google Maps, not just this one.
I called the company in the morning and a crew was out within a few hours fixing my well water pump situation. Hunter was so nice and knowledgeable. He explained everything that needed to be done. It was so nice to receive amazing service and get my well pump fixed and water back on!
