Walt Schumm Custom Building logo

Walt Schumm Custom Building

Custom home builder · Louisville, KY · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%93+26.3Replies to reviews 8%97+8Craft & service penalty93−0.7Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 46 home buildersPosition by Experts Score among all companies we track in this category. · better than 56%
4.9 ★★★★★ 21 Google reviews · 23 photos
86%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Nov 2025latest review

Walt Schumm Custom Building at a glance

Google reviewers rate Walt Schumm Custom Building 4.9 out of 5 based on 21 reviews, with the owner responding to 86 percent of them. Clients frequently highlight the firm's custom home construction, responsive communication, and adherence to tight timelines. Recurring themes include seamless project management, attention to detail in finishes, and positive interactions with design and production staff. No significant criticisms appear in the provided excerpts, as most feedback describes the building process as easy, enjoyable, and satisfactory.

  • Google rating: 4.9 out of 5 from 21 reviews (86% five-star).
  • Reviews on this page: 21 Google reviews (17 with written comments, 3 with photos).
  • Owner responses: the business replied to 86% of reviews.
  • Most recent review: November 21, 2025.
  • Service: Home Builder serving Louisville, Kentucky.

Data from Google, last updated October 26, 2026.

Score profile vs other home builders

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction89Reliability93Craft & service93Value–Momentum100Replies to reviews97Satisfaction: 89 (median 89)Reliability: 93 (median 86)Craft & service: 93 (median 93)Momentum: 100 (median 100)Replies to reviews: 97 (median 75)
Walt Schumm Custom BuildingHome Builders median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Walt Schumm Custom Building: 89/100 on this factor. Category median: 89.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Walt Schumm Custom Building: 93/100 on this factor. Category median: 86.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Walt Schumm Custom Building: 93/100 on this factor. Category median: 93.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Walt Schumm Custom Building: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Walt Schumm Custom Building: 97/100 on this factor. Category median: 75.A
97

Bar = this company · dark tick = category median.

Star ratings

21 Google reviews we collected

  • 5 stars1886%
  • 4 stars314%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 17 written reviews

  • Praise20100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response420%
  • Communication420%
  • Quality & results315%
  • Staff & attitude315%
  • Would recommend315%
  • Honesty & trust210%
  • Price & value15%

What customers talk about

We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Ryan took care of every detail and was so responsive to any issue that arose.”
  • “Very easy to work with, very responsive, and very concerned we were happy with the final result.”
  • “We absolutely love our home and the experience of working with Walt and his team was top notch!”
  • “It is very user friendly!”
  • “We highly recommend Walt Schumm builders they always go above and beyond and each and every team member along the way is a pleasure to work with.”
  • “I have trusted Walt’s work for years and will continue to use him for future projects.”
  • “We decided to finish our basement 3 years later, there attention to detail and commitment to quality have been worth every penny.”

People customers mention

  • Ryan 4 reviews
  • Michelle 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

maya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are so pleased with our home in Farmhouse Estates! The basement was finished in record time and was exactly what we wanted. The process was seamless and Michelle is awesome to work with! Ryan took care of every detail and was so responsive to any issue that arose. We also used The Builders Pool Company for the…

Rick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Built a custom home with Walt and his team and was extremely satisfied. We were on a tight timeline to complete and close before our rate lock expired and Walt made it happen. Very easy to work with, very responsive, and very concerned we were happy with the final result. We especially enjoyed working with his…

Customer photo from Rick's review
Casey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We built a custom home with Walt Schumm. We love our home and the building process was an overall positive experience. Ryan was easy to work with and very responsive to questions and concerns.

Kathryn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Living in Farmhouse Estates has been everything we wanted and so much more. We have loved our customized finished basement and the great customer service as we have adjusted to our beautiful home with all its high end custom finishes. We highly recommend Walt Schumm builders they always go above and beyond and each…

Teresa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From inception to completion the entire process was fun and easy. Working with the designer, Michelle and the building manager, Ryan made the process for us so smooth. The entire staff were pretty incredible. We LOVE our custom home.

GaleLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

As a REALTOR, I enjoy showing my clients the homes built by Walt Schumm. Today’s buyers love the Craftsman style exterior and appreciate the contemporary floor plans that promote easy living for any size family. The high quality of construction plus finishes that are timeless, add to the home’s resale value in…

Photos

Customer reviews

4.9 ★★★★★ 21 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tracy HollingsworthLocal Guide · 40 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I like your website! It is very user friendly! Your homes are beautiful!

maya petrino4 reviewsTotal number of Google reviews maya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are so pleased with our home in Farmhouse Estates! The basement was finished in record time and was exactly what we wanted. The process was seamless and Michelle is awesome to work with! Ryan took care of every detail and was so responsive to any issue that arose. We also used The Builders Pool Company for the installation of our pool and they were equally as impressive. We are thrilled with the home, pool and neighborhood! Many thanks to the whole team!

Rick Hogan2 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Built a custom home with Walt and his team and was extremely satisfied. We were on a tight timeline to complete and close before our rate lock expired and Walt made it happen. Very easy to work with, very responsive, and very concerned we were happy with the final result. We especially enjoyed working with his design manager and production manager. Would absolutely build another home with Walt's group, no question.

Response from the owner · a year ago

Rick, we are honored to receive such a great review! We work hard and have this process of delivering the high quality construction down to a science, and are so happy to help things come together for our clients. Thanks for trusting us and giving us the opportunity to do what we love!

Casey Hesler3 reviewsTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We built a custom home with Walt Schumm. We love our home and the building process was an overall positive experience. Ryan was easy to work with and very responsive to questions and concerns.

Response from the owner · a year ago

Thank you Casey! The positive experience was felt on both sides and we are so happy you love your home!

Kathryn Ward1 reviewTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Living in Farmhouse Estates has been everything we wanted and so much more. We have loved our customized finished basement and the great customer service as we have adjusted to our beautiful home with all its high end custom finishes. We highly recommend Walt Schumm builders they always go above and beyond and each and every team member along the way is a pleasure to work with.

Response from the owner · a year ago

Thank you for the honest and positive review! We are so proud of Farmhouse Estate, and enjoy being able to build beautiful homes and trusting relationships with our clients!

Teresa Boone13 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

From inception to completion the entire process was fun and easy. Working with the designer, Michelle and the building manager, Ryan made the process for us so smooth. The entire staff were pretty incredible. We LOVE our custom home.

Response from the owner · a year ago

Teresa, we always want to hear feedback, both positive and constructive criticism, but it sure makes us feel proud when we hear from great customers like you that we checked all the boxes while delivering your home! Thank you for giving us this big responsibility and trusting us with such an important investment.

Gale CoxLocal Guide · 20 reviewsTotal number of Google reviews Gale has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As a REALTOR, I enjoy showing my clients the homes built by Walt Schumm. Today’s buyers love the Craftsman style exterior and appreciate the contemporary floor plans that promote easy living for any size family. The high quality of construction plus finishes that are timeless, add to the home’s resale value in future years. You will love the thoughtful conveniences that Walt puts into his custom homes that sets him apart from other builders.

Response from the owner · a year ago

Thank you Gale! Resale is definitely a big asset for our home buyers, and we are proud to help them with their biggest investment.

Brooke Richards6 reviewsTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We absolutely love our home and the experience of working with Walt and his team was top notch! Our home is stunning and the quality is over the top!

Response from the owner · a year ago

Thank you for your review, the team truly appreciates it. We are glad you love your home!

Beth Bonn10 reviewsTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are in our 2nd Walt Schumm home and couldn’t love it more. The attention to detail, beautiful design and amazing customer service can’t be beat. Ryan and Michelle were always available to answer our questions and guide us through the process.

Response from the owner · a year ago

We really appreciate the review Beth! Working with you has always been enjoyable. Thanks for the trust you place in us to create your home and biggest investment.

Taylor Sheller2 reviewsTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Walt and Ryan held up their end of the agreement. Work was completed on time, and at times ahead of schedule. They communicated frequently and effectively throughout the duration of the project. The entire project was completed to my upmost satisfaction. I have trusted Walt’s work for years and will continue to use him for future projects.

Response from the owner · 2 years ago

Thank you so much for the kind words. It's always a pleasure to work with you!

Walt Schumm Custom Building on Google Maps →

Business details