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Washington Regional Senior Health Clinic

Medical clinic · Tontitown, AR · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%78+49.6Reliability 28%72+20.3Replies to reviews 8%69+5.7Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 65 senior care servicesPosition by Experts Score among all companies we track in this category. · better than 50%
4.6 ★★★★★ 72 Google reviews · 10 photos
89%five-star reviews
4.67★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
Oct 2026latest review

Washington Regional Senior Health Clinic at a glance

Reviewers praise the clinic for its compassionate, attentive staff and timely appointments, noting that physicians and nurses take sufficient time to listen and explain medical conditions. The facility offers senior-focused services, including exercise classes, a swimming pool, and specialized cardiac care, which patients describe as helpful and professional. However, some low-star reviews criticize the clinic for scheduling delays, billing discrepancies, and perceived rudeness or communication errors during administrative interactions.

  • Google rating: 4.6 out of 5 from 72 reviews (89% five-star).
  • Reviews on this page: 72 Google reviews (50 with written comments, 2 with photos).
  • Owner responses: the business replied to 85% of reviews.
  • Most recent review: October 1, 2026.
  • Service: Senior Care Service serving Tontitown, Arkansas.

Data from Google, last updated October 28, 2026.

Score profile vs other senior care services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction78Reliability72Craft & service–Value–Momentum100Replies to reviews69Satisfaction: 78 (median 81)Reliability: 72 (median 77)Momentum: 100 (median 100)Replies to reviews: 69 (median 48)
This companySenior Care Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Washington Regional Senior Health Clinic: 78/100 on this factor. Category median: 81.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Washington Regional Senior Health Clinic: 72/100 on this factor. Category median: 77.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Washington Regional Senior Health Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Washington Regional Senior Health Clinic: 69/100 on this factor. Category median: 48.B
69

Bar = this company · dark tick = category median.

Star ratings

72 Google reviews we collected

  • 5 stars6489%
  • 4 stars23%
  • 3 stars00%
  • 2 stars00%
  • 1 star68%

Praise vs complaints

Phrases our text analysis found in 50 written reviews

  • Praise4598%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2657%
  • Speed & response613%
  • Communication511%
  • Quality & results49%
  • Would recommend49%
  • Honesty & trust12%

What customers talk about

We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “All staff I came in contact with were anxious to be helpful .”
  • “Everything runs smoothly and on time at the Senior Clinic.”
  • “I always feel listened to and the professionals take care of my needs including investigating issues.”
  • “Dr Mehal is always very thorough and makes notes of all answers to the questions he asks.”
  • “I highly recommend Dr Diamond to all my senior friends!”
  • “Everyone has shown genuine interest and is very knowledgeable about my concerns.”

People customers mention

  • Mehal 5 reviews
  • Diamond 5 reviews
  • Shinn 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

All staff I came in contact with were anxious to be helpful . . . it provided a good feeling.

C11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I found Dr. Teresa Shinn and her nursing staff to be professional, caring and informative. My needs and concerns were met during this visit.

Terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent visit with Justin, Dr Churchhill‘s nurse, at Washington Regional Walker Hart Center. I left feeling much more confident and knowledgeable about what was going on with me and I feel confident and encouraged about my treatment going forward.

DylanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you all for the kindness and consideration to me and my family's health and fitness needs. Muy Amore!

Customer photo from Dylan's review
BeverlyLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Great place for seniors to exercise. Helpful and caring staff. We enjoy coming here. A good variety of bikes, treadmills, resistance machines, and free weights. Swimming pool for exercise and laps. Scheduled classes for yoga, etc. Check your Medicare plan, you may qualify for free membership. Check it out!

Katherine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

(Oops! I thought this site was for Walker Heart!) See Dr. Yang if you think you need a cardiac ablation. He will guide you through the process and will tell you whether it not you need an ablation. There’s a new procedure called pulse field ablation. He’s the man to consult.

Photos

Customer reviews

4.6 ★★★★★ 72 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David Dickerson4 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All staff I came in contact with were anxious to be helpful . . . it provided a good feeling.

Response from the owner · a year ago

We are so glad to hear you were well cared for at Washington Regional Senior Health Clinic!

Craig Duffy2 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Knowledgeable and personalized care tailored to aging adults.

Response from the owner · 5 days ago

Thank you, Craig! We are happy to hear this about your experience.

Gwyn Pope3 reviewsTotal number of Google reviews Gwyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Teresa Shinn takes enough time to listen to you and provide guidance.

C11 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I found Dr. Teresa Shinn and her nursing staff to be professional, caring and informative. My needs and concerns were met during this visit.

Response from the owner · 4 months ago

We are happy to hear your needs and concerns were met during your visit! Thank you for sharing this with us.

Terry Dushan8 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent visit with Justin, Dr Churchhill‘s nurse, at Washington Regional Walker Hart Center. I left feeling much more confident and knowledgeable about what was going on with me and I feel confident and encouraged about my treatment going forward.

Response from the owner · 4 months ago

Hi Terry - We are happy to hear that you are feeling more confident and encouraged about your treatment after your visit!

Dylan C ScottLocal Guide · 25 reviewsTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you all for the kindness and consideration to me and my family's health and fitness needs. Muy Amore!

Response from the owner · 4 months ago

Thank you, Dylan!

Julia Capps7 reviewsTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sometimes a person needs to speak up for themselved.

Beverly JackmanLocal Guide · 99 reviewsTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place for seniors to exercise. Helpful and caring staff. We enjoy coming here. A good variety of bikes, treadmills, resistance machines, and free weights. Swimming pool for exercise and laps. Scheduled classes for yoga, etc. Check your Medicare plan, you may qualify for free membership. Check it out!

Response from the owner · 6 months ago

Hi Beverly - Thank you for taking time to share this review!

Fred TurnbullLocal Guide · 62 reviewsTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

13 years there. Extremely satisfied.

Response from the owner · a year ago

Thank you for your feedback. We appreciate your review!

Katherine Novak11 reviewsTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

(Oops! I thought this site was for Walker Heart!) See Dr. Yang if you think you need a cardiac ablation. He will guide you through the process and will tell you whether it not you need an ablation. There’s a new procedure called pulse field ablation. He’s the man to consult.

Response from the owner · 7 months ago

We will get this to Dr. Yang. Thank you, Katherine!

Washington Regional Senior Health Clinic on Google Maps →

Business details