Waste management service · Fort Worth, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%29+7Value 14%42+5.9Replies to reviews 7%57+4Craft & service penalty36−6.4Experts Score= 45Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#127 of 128 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 1%
4.5★★★★★567 Google reviews · 19 photos
86%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company 4.5 out of 5 based on 567 reviews, with the owner responding to 80 percent of feedback. Customers frequently praise punctual trash and dumpster pickup, transparent pricing, and helpful customer service representatives who resolve issues quickly. However, some low-star reviews criticize unexpected rate increases, disputed overage charges, and occasional missed pickups during wet weather.
Google rating: 4.5 out of 5 from 567 reviews (86% five-star).
Reviews on this page: 567 Google reviews (529 with written comments, 10 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 30, 2026.
Service: Hazardous Material Removal Service serving Fort Worth, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
WASTE CONNECTIONS FORT WORTHHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WASTE CONNECTIONS FORT WORTH: 63/100 on this factor. Category median: 93.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WASTE CONNECTIONS FORT WORTH: 29/100 on this factor. Category median: 92.D
29
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WASTE CONNECTIONS FORT WORTH: 36/100 on this factor. Category median: 96.D
36
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WASTE CONNECTIONS FORT WORTH: 42/100 on this factor. Category median: 100.C
42
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WASTE CONNECTIONS FORT WORTH: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WASTE CONNECTIONS FORT WORTH: 57/100 on this factor. Category median: 69.C
57
Bar = this company · dark tick = category median.
Star ratings
567 Google reviews we collected
4.5of 5
5 stars48586%
4 stars41%
3 stars10%
2 stars92%
1 star6812%
Praise vs complaints
Phrases our text analysis found in 529 written reviews
90%praise
Praise54190%
Complaints6310%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price3444%
Reasonable2735%
Overpriced810%
Not sure810%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22437%
Quality & results11920%
Speed & response9115%
Communication5810%
Would recommend559%
Price & value346%
Honesty & trust234%
What customers talk about
We read 529 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was very friendly, professional, and helpful throughout the whole process.”
“This lack of transparency is unacceptable and feels very unprofessional.”
“I definitely wanted to make sure she got recognized for doing such a great job.”
“Terrible service and they will continue to raise the rate.”
“Raleigh Morring and all team is fast efficient and very kind.”
“She apologized for the delay & states she's getting ahold of dispatch to see when it will be delivered.”
“Anthony’s communication during sales process was amazing!”
“There was no communication, no explanation—just a higher bill.”
“He absolutely deserves five stars and recognition for going above and beyond!”
“If I could give zero stars I would, please stay away from them”
“Anthony Lewis gave me a great price and a good and easy startup waste management for my business.”
“Overpriced, terrible customer service, I called in 3 times to cancel my dumpster service since Nov1 and still haven’t received a call back from them.”
“Waste Connections has been reliable and I recommend using their service.”
“This company has consistently added charges to our bill that are fraudulent.”
People customers mention
Carrillo44 reviews
Salazar33 reviews
Avalos31 reviews
Gonzalez26 reviews
Lee19 reviews
Reyes16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired WASTE CONNECTIONS FORT WORTH for 8 kinds of job. Pick one to see what they paid and said.
BBethLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
Will the person they have driving on my mom's route refuses to pick up her trash when it rains because he thinks it's too muddy and he'll get stuck in all the other trash truck services that work on this road turn around just fine an imagine it rains on two Fridays in a row then you have 2 weeks of services that…
OverpricedTrash removal & disposal
CCarrie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Melissa Farnan in the Customer Service Representative Department at Waste Connection is an “excellent” example of a #1 CUSTOMER SERVICE REP!
Good Custom Service isn’t the normal in today’s world. Especially when attempting to purchase services required, which can only be achieved via online, or if you’re blessed,…
PPhillipLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
I would like to say I had an issue with dumping of bulk trash
I want to thank the person that I spoke to who took care of this matter who was very thoughtful and interested in my concerns and acted quickly on it thank you for your customer service
Service not listed
CCGs5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
“I just wanted to say that Angelica was amazing. She was very friendly, professional, and helpful throughout the whole process. She took the time to answer my questions and made sure I was taken care of. She has great customer service, and I really appreciate the way she treated me. I definitely wanted to make sure…
Reasonable priceTrash removal & disposal
MMichelle9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always exceptional service. Raleigh Morring and all team is fast efficient and very kind.
RRachel8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Raleigh M. is absolutely wonderful! He is always so friendly and has a smile on his face. Whenever my two kids are outside waving and jumping up and down with excitement, Raleigh always makes their day by waving back and beeping the horn for them. They absolutely love it and look forward to seeing him come down our…
Will the person they have driving on my mom's route refuses to pick up her trash when it rains because he thinks it's too muddy and he'll get stuck in all the other trash truck services that work on this road turn around just fine an imagine it rains on two Fridays in a row then you have 2 weeks of services that you're paying for that isn't getting picked up because of a lazy driver not wanting to be a good driver
Price assessment: Overpriced
Services: Trash removal & disposal
Response from the owner · 2 days ago
Hello Beth, we apologize for the inconvenience and frustration with the missed pickups. Please contact us directly at 817-222-2221 so we can address your concerns and work towards a resolution. Thank you for your feedback.
S
Shane JonesLocal Guide · 17 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Very snobby and elitist. Literally don’t know how to treat people
Response from the owner · a week ago
Hello Tristan, we apologize for your negative experience with our service. Please contact us directly at 817-222-2221 so we can address your concerns and work towards a resolution. Thank you for your feedback.
C
Carrie Long8 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Melissa Farnan in the Customer Service Representative Department at Waste Connection is an “excellent” example of a #1 CUSTOMER SERVICE REP!
Good Custom Service isn’t the normal in today’s world. Especially when attempting to purchase services required, which can only be achieved via online, or if you’re blessed, as I was, when calling Waste Connection, and Melissa Farnan answer our call!
Thanks so much and God Bless
Elvis & Carrie Long
Response from the owner · 2 weeks ago
Dear Carrie,
Thank you so much for your review and for taking the time to share your experience! We work hard at WASTE CONNECTIONS FORT WORTH to meet the high standards we hold ourseles to, and are happy to hear we hit the mark here!
P
Phillip RuizLocal Guide · 67 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
I would like to say I had an issue with dumping of bulk trash
I want to thank the person that I spoke to who took care of this matter who was very thoughtful and interested in my concerns and acted quickly on it thank you for your customer service
Services: Service not listed
Response from the owner · 3 weeks ago
Hello Phillip, we apologize for the inconvenience and frustration you've experienced with our service. Unfortunately we are limited on the amount of waste we can accept at our transfer station per day so if you were showing up later in the day, it's likely we had already reached capacity for the day. We should still be able to come up with a resolution for you so please contact us directly so we can address your concerns and work towards a resolution. Please call 817-222-2221 and ask to speak to the Customer Service Manager and she will be able to resolve your issue. Thank you for your feedback.
T
T3llez Mechanic & Mufflers10 reviewsiTotal number of Google reviews T3llez has written across all businesses on Google Maps, not just this one.
Excellent service with clear, transparent pricing.
Price assessment: Reasonable price
Services: Trash removal & disposal
Response from the owner · 3 weeks ago
Thank you so much for the 5-star review! We truly appreciate your support and are glad we could meet your expectations. Our team works hard to provide great service, and it’s always rewarding to hear positive feedback!
C
CGs Concepts dallaz tx5 reviewsiTotal number of Google reviews CGs has written across all businesses on Google Maps, not just this one.
“I just wanted to say that Angelica was amazing. She was very friendly, professional, and helpful throughout the whole process. She took the time to answer my questions and made sure I was taken care of. She has great customer service, and I really appreciate the way she treated me. I definitely wanted to make sure she got recognized for doing such a great job.”
Price assessment: Reasonable price
Services: Trash removal & disposal
Response from the owner · a month ago
Thank you very much or such a great review! We work hard at WASTE CONNECTIONS FORT WORTH to offer the best waste service in a safe and timely manner! It's a privilege to serve our amazing community
M
Michelle Martinez9 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Always exceptional service. Raleigh Morring and all team is fast efficient and very kind.
Response from the owner · a month ago
Hello Michelle,
Thank you for the wonderful review and for taking the time to share your feedback with WASTE CONNECTIONS FORT WORTH. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
R
Rachel Rentschler8 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Raleigh M. is absolutely wonderful! He is always so friendly and has a smile on his face. Whenever my two kids are outside waving and jumping up and down with excitement, Raleigh always makes their day by waving back and beeping the horn for them. They absolutely love it and look forward to seeing him come down our street!
My son loves Raleigh so much that he even colors garbage truck pictures for him. It may seem like a small gesture, but Raleigh taking the time to acknowledge my kids and share in their excitement means so much to our family.
He provides great service, is always friendly, and brings such a positive attitude to our neighborhood. We truly appreciate Raleigh and hope he knows how much those little moments mean to my kids. He absolutely deserves five stars and recognition for going above and beyond! ⭐️⭐️⭐️⭐️⭐️
Response from the owner · a month ago
Hi Rachel,
Thanks for taking the time to provide us with feedback and an online review. We're so glad to hear about your positive experience with our team! We work hard to ensure our customers receive the best service at the best value, so reviews like this really warm our hearts.
T
Travis Robertson5 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Raleigh Morring does an amazing job! And he is so kind and personal with honking the horn for my daughters and waving. They are 2 and 4 years old and they LOVE watching him come pick up the trash. Totally impressed with his friendliness!
Price assessment: Not sure
Services: Trash removal & disposal
Response from the owner · a month ago
Dear Travis,
Thank you so much for your review and for taking the time to share your experience! We work hard at WASTE CONNECTIONS FORT WORTH to meet the high standards we hold ourseles to, and are happy to hear we hit the mark here!
