Analyzing 6,740,6586.7M ReviewsFor 19,01719K Experts
Google reviewers rate Waste Pro 4.7 out of 5 based on 2461 reviews, with the owner responding to 99% of them. Customers frequently praise the punctuality, friendly demeanor, and professional conduct of drivers who often interact positively with residents and children. Services include standard trash collection, debris removal, and prompt replacement of damaged bins. However, low-star reviews cite recurring issues with missed pickups, inconsistent yard waste removal, unexpected overage fees, and poor communication from dispatch when problems arise.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Bar = this company · dark tick = category median.
2,463 Google reviews we collected
Phrases our text analysis found in 2,338 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 2,338 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dixon in truck 4677 does a great job keeping our streets clean”
“Terrible communication at dispatch with this company”
“The team was very professional, friendly, and hardworking.”
“…month when you talk to customer service they treat you badly they are disrespectful and they don't mind hanging up on you.…”
“On top of being friendly, they are fast, efficient and always leave our garbage cans in a decent position and zero trash floating around our neighborhood.”
“Missed pickups, delays, in hold for an hour with customer service.”
“I highly recommend their services to anyone looking for reliable and quality work.”
“I really do not recommend this company and I have had the same problem several times, they do what they want”
“Put a genuine smile on my face and I am very grateful Waste Pro has people like Mr.”
“From incompetence to fraudulent charges the list continues to grow by the day.”
“He stopped, listened, and kindly helped me with my issue.”
“I don’t know if it’s a lack of communication or what but they can never seem to get it right.”
“Rodney came in with a great deal, a professional demeanor, and promises he kept.”
“I believe this unacceptable business practice and not fair to my residence as we are the same as any other.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Waste Pro for 8 kinds of job. Pick one to see what they paid and said.
I need a new trash can. Mine has been getting more and more busted up every week I put it out. I guess Nelson Mendoza driver and Marcos Morales are doing great but my can is almost destroyed. Truck 5330
Dixon en el camión 4677 hace un grandioso trabajo dejando limpias nuestras calles
Excellent service! The team was very professional, friendly, and hardworking. They did a great job collecting the trash and debris, leaving everything clean and tidy. They were punctual, efficient, and respectful. I highly recommend their services to anyone looking for reliable and quality work. Thank you for a job well done!
Very timely and friendly service! We did some fall cleanup and Mike Byrum and his crew made sure all of our trash was taken out. We appreciate all the hard work they do.
Such kind men Nelson Mendoza and Marcos Morales, excellent contribution to our community, absolutely appreciative of them both. (Truck #5330)
Marcos Morales of truck #5330 is an excellent worker. I appreciate everything he does.
| Job | Reviews | Category typical |
|---|---|---|
| Trash removal & disposal | 254 | — |
| Yard debris removal | 175 | — |
| House & garage cleanouts | 117 | — |
| Junk removal | 83 | — |
| Furniture removal | 34 | — |
| Appliance removal & disposal | 32 | — |
| Construction debris removal | 20 | — |
| Dumpster rental | 16 | — |
4.7 ★★★★★ 2,461 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Nelson and Marcos truck #5330 are the best!
I need a new trash can. Mine has been getting more and more busted up every week I put it out. I guess Nelson Mendoza driver and Marcos Morales are doing great but my can is almost destroyed. Truck 5330
Hi Brian, this is great news to hear! Thank you for leaving us a 5-star review in Monroe. We always want to make our customer's day in the little things we do. We appreciate your support!
Dixon en el camión 4677 hace un grandioso trabajo dejando limpias nuestras calles
Hi Rafael, we appreciate you taking the time to rate our services in Monroe. Your 5-star rating is greatly appreciated!
Este hombre es increíble en su camión 4677 y mantiene limpias nuestras calles
Hi Yonatan, thank you for the 5-star review in Monroe and for sharing your story with us! We work hard to make sure each customer feels valued. We're always happy to help!
Excellent service! The team was very professional, friendly, and hardworking. They did a great job collecting the trash and debris, leaving everything clean and tidy. They were punctual, efficient, and respectful. I highly recommend their services to anyone looking for reliable and quality work. Thank you for a job well done!
Thank you, Magui, for recognizing our hard-working team in Monroe. We appreciate the support and appreciate you being a Waste Pro customer.
Dixon en el camión 4677 realiza muy buen trabajo
Hi Elis, thank you for the 5-star review in Monroe and for sharing your story with us! We work hard to make sure each customer feels valued. We're always happy to help!
Dixon en el camión 4677 realiza muy buen trabajo
Thank you, David, for recognizing our hard-working team in Monroe. We appreciate the support and appreciate you being a Waste Pro customer.
Very timely and friendly service! We did some fall cleanup and Mike Byrum and his crew made sure all of our trash was taken out. We appreciate all the hard work they do.
Thank you, Libnis, for recognizing our hard-working team in Monroe. We appreciate the support and appreciate you being a Waste Pro customer.
Such kind men Nelson Mendoza and Marcos Morales, excellent contribution to our community, absolutely appreciative of them both. (Truck #5330)
Hi Josy, thank you for the 5-star review in Monroe and for sharing your story with us! We work hard to make sure each customer feels valued. We're always happy to help!
Marcos Morales of truck #5330 is an excellent worker. I appreciate everything he does.
Hi S, we appreciate you taking the time to rate our services in Monroe. Your 5-star rating is greatly appreciated!
Analyzing 6,740,6586.7M ReviewsFor 19,01719K Experts
