Dumpster rental service · Manhattan, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 25 waste removal servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★476 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Wastebox, Inc. five stars based on 476 reviews, with the owner responding to 99% of them. Customers frequently praise the company for punctual deliveries, professional drivers who carefully protect driveways, and helpful communication via text updates before drop-off and pickup. Pricing is often described as fair and competitive, though two low-star reviews criticize the cost as high and question the authenticity of the review system.
Google rating: 5.0 out of 5 from 476 reviews (99% five-star).
Reviews on this page: 476 Google reviews (445 with written comments, 28 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Waste Removal Service serving Manhattan, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other waste removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Wastebox, Inc.Waste Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wastebox, Inc.: 98/100 on this factor. Category median: 98.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wastebox, Inc.: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wastebox, Inc.: 96/100 on this factor. Category median: 100.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wastebox, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wastebox, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wastebox, Inc.: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
476 Google reviews we collected
5.0of 5
5 stars47099%
4 stars41%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 445 written reviews
99%praise
Praise76599%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23731%
Speed & response15620%
Quality & results11715%
Would recommend10414%
Price & value8711%
Communication385%
Honesty & trust304%
What customers talk about
We read 445 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jason was friendly, knowledgeable and provided us tips on how to organize the dumpster.”
“Fair pricing, with excellent, human customer service, prompt response and delivery.”
“Great work great drivers, one of the drivers Ken was very accommodating and super patient !”
“However, we did fill the container with what we said we would -- old shingles and roofing materials and some other construction materials (damaged wood).”
“I recommend this company, if you are looking for great service!”
“The price was reasonable compared to other services.”
“Entire process was professional and communication was solid from start to finish.”
“His attention to detail and reliable service made my garage cleanout project that much easier.”
People customers mention
Ken41 reviews
Diego13 reviews
Art11 reviews
Alex10 reviews
Troy9 reviews
Arturo8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wastebox, Inc. for 6 kinds of job. Pick one to see what they paid and said.
GinaLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 54 minutes ago★★★★★
Jason was friendly, knowledgeable and provided us tips on how to organize the dumpster. He showed us how to open and close the door
on the dumpster as well. Very happy with the service from Jason. Thank you.
Gina
Juan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 hours ago★★★★★
Have been using Wastebox For Years! Great work great drivers, one of the drivers Ken was very accommodating and super patient ! Highly recommend!!
MaryAnn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★★★
Friendly and great customer service. On time drop off and removal. Would recommend.
Laurie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Love WasteBox! Admin team friendly! Driver fabulous! Product/service and price point the best! Thank you. We will definitely call Wastebox again to schedule dumpster service.
sam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Driver (Ken) was very accommodating! Company sent text to let me know they were on the way. Happy I chose them!
Anthony8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
David was incredibly friendly, thorough., and professional. Wonderful experience.
Jason was friendly, knowledgeable and provided us tips on how to organize the dumpster. He showed us how to open and close the door
on the dumpster as well. Very happy with the service from Jason. Thank you.
Gina
Response from the owner · 2 weeks ago
Gina, thank you for the wonderful review! We're so glad Jason made your dumpster rental experience a positive one. He takes pride in helping our customers, whether it's sharing tips on how to load the dumpster efficiently or explaining how to safely operate the door. We believe those little extras make all the difference! At Wastebox, we're proud to provide friendly, dependable roll-off dumpster service throughout Southwest Chicagoland and the surrounding suburbs. We'll be sure to pass your kind words along to Jason. Thanks again for choosing Wastebox. We truly appreciate your business!
Juan Mora1 reviewiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Have been using Wastebox For Years! Great work great drivers, one of the drivers Ken was very accommodating and super patient ! Highly recommend!!
Response from the owner · 2 hours ago
It means so much to us to have customers who have trusted Wastebox for years! We're grateful for your continued loyalty and thrilled to hear our drivers consistently provide great service. Ken is a wonderful part of our team, and his patience and willingness to accommodate our customers really make a difference. We'll be sure to share your kind words with him! Thank you for continuing to choose Wastebox for your roll-off dumpster rental needs throughout Southwest Chicagoland. We truly appreciate your longtime business and your recommendation!
MaryAnn Ridings4 reviewsiTotal number of Google reviews MaryAnn has written across all businesses on Google Maps, not just this one.
Friendly and great customer service. On time drop off and removal. Would recommend.
Response from the owner · 2 hours ago
We appreciate the great review and recommendation! It's wonderful to hear that our friendly team and dependable service made your experience with Wastebox a positive one. We know how important timely dumpster delivery and pickup are when you're trying to keep a project on schedule, and we're glad everything went smoothly! Thank you for trusting our local dumpster rental company here in Southwest Chicagoland. We truly appreciate your business and look forward to helping you again!
J H9 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Great job by Art maneuvering the box up a tight driveway!
Response from the owner · a day ago
Art sure knows how to handle those tricky spots! We're glad he was able to maneuver your dumpster up that tight driveway and get it where you needed it. He's got plenty of experience handling challenging deliveries, and we appreciate you recognizing his skill! We'll be sure to pass along your compliment. Thanks for choosing Wastebox for your roll-off dumpster rental. We appreciate your business and support of our local company here in Southwest Chicagoland!
Laurie Berggren4 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Love WasteBox! Admin team friendly! Driver fabulous! Product/service and price point the best! Thank you. We will definitely call Wastebox again to schedule dumpster service.
Response from the owner · 4 days ago
We love hearing this! Thank you for such a wonderful review! We're so glad our office team and driver made your experience with Wastebox a great one. We work hard to provide friendly, dependable service at a fair price, and it means a lot to know we're hitting the mark! From that first phone call to dumpster delivery and pickup, our goal is to make the entire process easy for our customers. We truly appreciate your support of our local dumpster rental company here in Southwest Chicagoland and look forward to working with you again!
Dorrie Hill1 reviewiTotal number of Google reviews Dorrie has written across all businesses on Google Maps, not just this one.
Art was very professional and friendly. I was very satisfied with the service.
Response from the owner · 4 days ago
We're happy to hear Art took great care of you! He's a friendly, hardworking guy who always strives to make our customers' dumpster rental experience a positive one. We'll be sure to pass along your kind words to him! Thank you for choosing Wastebox for your roll-off dumpster rental needs. We truly appreciate your business and support of our local company here in Southwest Chicagoland!
Allan Watson1 reviewiTotal number of Google reviews Allan has written across all businesses on Google Maps, not just this one.
We're so glad you enjoyed working with David! He's a friendly, helpful guy who takes pride in making every dumpster delivery a positive experience. We'll be sure to pass your kind words along to him! Thanks for choosing Wastebox for your dumpster rental needs. We appreciate your business and support of our local company here in Southwest Chicagoland!
sam marney1 reviewiTotal number of Google reviews sam has written across all businesses on Google Maps, not just this one.
Driver (Ken) was very accommodating! Company sent text to let me know they were on the way. Happy I chose them!
Response from the owner · 5 days ago
We're happy you chose Wastebox too! Ken is always willing to go the extra mile to make sure our customers are taken care of, and we're glad he made your experience a great one. We know how helpful those advance text notifications can be when you're planning your day! Our goal is to make dumpster rentals as easy and convenient as possible, from scheduling to delivery and pickup. We'll be sure to share your compliment with Ken. Thanks again for supporting our local business here in Southwest Chicagoland. We appreciate you!
Anthony Youngfelt8 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
David was incredibly friendly, thorough., and professional. Wonderful experience.
Response from the owner · 5 days ago
It's wonderful to hear that David made such a great impression! He's a valued part of our Wastebox team, and his friendly attitude, attention to detail, and professionalism are exactly what we strive for with every dumpster delivery. We'll be sure to pass along your kind words to him! Thank you for choosing Wastebox for your roll-off dumpster rental needs. We truly appreciate your business and support of our local company here in Southwest Chicagoland!
Vernon HammersmithLocal Guide · 13 reviewsiTotal number of Google reviews Vernon has written across all businesses on Google Maps, not just this one.
Fair pricing, with excellent, human customer service, prompt response and delivery. Art was great at our house, taking time to protect our driveway, as well as taking time to make sure I was satisfied. 5 stars!
Response from the owner · a week ago
We really appreciate the 5 stars and your kind words! It's great to hear that you enjoyed the personal customer service we work hard to provide. Fair pricing, quick responses, and dependable dumpster delivery are important to us, but taking care of our customers and their property matters just as much! Art is a great example of that, and we're glad he took the extra time to protect your driveway and make sure everything was just right. We'll be sure to share your compliments with him! Thank you for choosing Wastebox for your roll-off dumpster rental and supporting our local business here in Southwest Chicagoland!
