Water damage restoration service · Philadelphia, PA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%92+24Value 15%100+15.2Craft & service penalty68−3.2Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 35 well inspectorsiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★56 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Philadelphia service 4.9 out of 5 based on 56 reviews, with the owner responding to half of them. Customers frequently cite rapid arrival times, thorough water extraction, and clear communication with insurance carriers as key benefits. Staff are described as professional and attentive to property protection during the mitigation process. One low-star review notes a significant delay in arriving and a lack of follow-up regarding a promised quote, indicating occasional communication issues.
Google rating: 4.9 out of 5 from 56 reviews (98% five-star).
Reviews on this page: 56 Google reviews (53 with written comments, 12 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 12, 2026.
Service: Well Inspector serving Philadelphia, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other well inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Water Damage & RestorationWell Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Damage & Restoration: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Damage & Restoration: 92/100 on this factor. Category median: 88.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Water Damage & Restoration: 68/100 on this factor. Category median: 97.B
68
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Water Damage & Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Damage & Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
–
Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
4.9of 5
5 stars5598%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
98%praise
Praise11898%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2823%
Would recommend2621%
Quality & results2319%
Speed & response2319%
Communication119%
Honesty & trust65%
Price & value43%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was so kind and knowledgeable about the process.”
“I would highly recommend Sal and his team to anyone and everyone!”
“The quality of service and attention to detail that Sal and his team bring to the table is unmatched!”
“It happened on a Sunday afternoon—one of the worst times for an emergency like this—but thankfully, we reached out to Water Damage and Restoration LLC…”
“He responded so quickly and was able to get on site almost immediately when we called him.”
“He was very communicative with us and our insurance adjuster.”
“If you’re looking for a reliable, responsive, and professional company to help with your home restoration or emergency repairs—look no further than Water LLC.”
“They were professional, very reasonably priced, and urgently jumped in during a very stressful situation.”
People customers mention
Sal6 reviews
Tracy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Water Damage & Restoration for 8 kinds of job. Pick one to see what they paid and said.
Miranda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The quality of service and attention to detail that Sal and his team bring to the table is unmatched! You won’t find someone better to call when you’re up against the wall. I would highly recommend Sal and his team to anyone and everyone!
Great priceWater damage-related cleanup & repair
evelyn13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Sal and his team at water Restoration are amazing!!!! Knowledgeable ,courteous , hard working and fair. Thank you for great service!
Flood cleanupWater removal
Katie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Sal was amazing! Truly the best to work with during a stressful time. He responded so quickly and was able to get on site almost immediately when we called him. He was so kind and knowledgeable about the process. He was very communicative with us and our insurance adjuster. Our insurance adjuster was impressed with…
D5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
It was a pleasure working with Sal and his team at Water Damage & Restoration. Sal was very detailed oriented, timely, the job site was clean and organized, and he was professional and down to earth.
Would highly recommend!
Water removalWater damage-related cleanup & repair
saedda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Amazing service! I had water damage in my basement and they came within the hour, very friendly customer service! Ask for Sal, he was very helpful and kept me up to date throughout the whole process. 10/10 would use again!
Great priceFlood restorationMold inspectionFlood cleanup
Ryan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sal was absolutely amazing. He helped us out with water damage in the kitchen. Great company. Highly recommend.
The quality of service and attention to detail that Sal and his team bring to the table is unmatched! You won’t find someone better to call when you’re up against the wall. I would highly recommend Sal and his team to anyone and everyone!
Price assessment: Great price
Services: Water damage-related cleanup & repair
Response time: 0–1 hr
evelyn ESHLEMAN13 reviewsiTotal number of Google reviews evelyn has written across all businesses on Google Maps, not just this one.
Sal was amazing! Truly the best to work with during a stressful time. He responded so quickly and was able to get on site almost immediately when we called him. He was so kind and knowledgeable about the process. He was very communicative with us and our insurance adjuster. Our insurance adjuster was impressed with his work and could tell that Sal was a real expert at water mitigation. We hope to never have a flood in our home again but if we ever did would 100% call Sal! Can’t recommend highly enough.
D Horace5 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
It was a pleasure working with Sal and his team at Water Damage & Restoration. Sal was very detailed oriented, timely, the job site was clean and organized, and he was professional and down to earth.
Would highly recommend!
Services: Water removal, Water damage-related cleanup & repair
saedda farraj3 reviewsiTotal number of Google reviews saedda has written across all businesses on Google Maps, not just this one.
Amazing service! I had water damage in my basement and they came within the hour, very friendly customer service! Ask for Sal, he was very helpful and kept me up to date throughout the whole process. 10/10 would use again!
Price assessment: Great price
Services: Flood restoration, Mold inspection, Flood cleanup, Water removal
Response time: 0–1 hr
Scott FedezkoLocal Guide · 30 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I can’t express enough gratitude to Water LLC and their amazing team for their professionalism and quick response after a major storm caused a tree to fall on our home. From the moment I contacted them, they took immediate action, communicated clearly, and executed a well-organized plan to rebuild our house.
The damage was overwhelming, and we truly didn’t know where to start—but Sal and his crew stepped in and handled every aspect of the project from start to finish. What began as an incredibly stressful situation quickly turned into one of relief, knowing we were in such capable hands.
Their attention to detail, compassion, and efficiency were second to none. If you’re looking for a reliable, responsive, and professional company to help with your home restoration or emergency repairs—look no further than Water LLC. They are hands down the best! Highly recommend them to anyone in need.
Price assessment: Great price
Services: Flood restoration, Flood cleanup, Water removal, Water damage-related cleanup & repair
Ryan Meehan2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
We had a major water issue when water came from upstairs into the downstairs, and it was a nightmare. This company responded immediately and showed up so fast. They got right to work, stopped the water, and set up everything to dry the place out properly. The team was professional and efficient . I’m very grateful for their quick action and thorough job, highly recommend them to anyone dealing with water damage!
Price assessment: Great price
Services: Flood restoration, Water removal, Water damage-related cleanup & repair, Plumbing
Todd Monks1 reviewiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
We recently had the unfortunate experience of dealing with flooding in our home due to an issue with a neighboring property. It happened on a Sunday afternoon—one of the worst times for an emergency like this—but thankfully, we reached out to Water Damage and Restoration LLC, and they were nothing short of amazing.
From the moment we contacted them, their team responded with urgency, professionalism, and genuine care. They acted quickly to assess the situation, brought in a plumber to help identify and stop the source of the water intrusion, and immediately began working to mitigate the damage. Their fast response truly prevented what could have been a much more stressful and devastating situation.
This was the first time we had experienced anything like this, and we’re so grateful we called Water Damage and Restoration LLC. They guided us through every step of the process with clear communication and expertise. They answered every question we had—no matter how small—and made sure we felt supported and informed throughout the entire restoration process.
We can’t thank them enough for their help, and we would highly recommend them to anyone in need of emergency restoration services. They turned a potentially overwhelming situation into something manageable and reassuring—and that kind of service is rare.
Thank you again to the entire team for your outstanding support!
Response from the owner · a year ago
Thank you so much for sharing your experience! We’re truly honored to have been there for you during such a stressful time. It means the world to hear that our team’s quick response and care made a difference. We’re so glad we could help turn a tough situation around with our water damage restoration services. Your kind words and recommendation mean everything to us—thank you again!
Summer Farraj2 reviewsiTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
