Experts Reviews · Company report
Water Heater Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty79−2.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Water Heater Pros

Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 489 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Heater Pros is better than 87% of gas contractors.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Heater Pros is better than 83% of gas contractors.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Water Heater Pros is better than 79% of gas contractors.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Water Heater Pros is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Heater Pros is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Water Heater Pros is better than 47% of gas contractors.C
47

Reviews for your job

Customers hired Water Heater Pros for 4 kinds of job.

Water Heater Pros for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.214
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 214 Google reviews tagged “Water heater installation” · showing 20

Connie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They were on time , very professional , friendly and cleaned up when they were done. It only took about about 2 hours start to finish. We are very pleased with their work. We recommended them to our neighbor. Connie and Frank Cruz

Paid $2,000+Reasonable priceWater heater installation
FionaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

New water heater installed Conversion from gas to electric They took care of Smud rebates and are a preferred Smud contractor. Customer service is wonderful and no pressure with the estimate and they are very knowledgeable. Excellent response time , timely installation. Valentine was the installer and he was excellent. Highly recommend.

Paid $2,000+Great priceWater heater installation
Barb5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Water Heater Pros installed an electric heat pump water heater. Steve came to my house and fully answered questions. His estimate was the best out of 3. He brought up a concern that no one else addressed. Carlisle did a wonderful job of installing, polite and cleaned the garage area.

Paid $2,000+Great priceWater heater installation
Ronald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a 20 year old water heater start leaking and flooding the overflow and coming over the pan. A quick search and an inquiry I got a phone call from Ty and got him all the info he gave a quote and a same day install. Very professional and timely. Thanks a ton

Paid $2,000+Reasonable priceWater heater installation
PhilLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt did a great job with replacing our hot water heater. He arrived on time and completed the job quickly and professionally.

Reasonable priceWater heater installation
ryanLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Really good experience with this company. My water heater just decided to fail after 22 years of faithful service. I scheduled 4 estimates and only water heater pros with the help of Brenda on the phone educated me on my ability to use a SMUD rebate program to save money while switching from a gas unit to a electric…

Paid $2,000+Reasonable priceWater heater installation
KenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Steve and Carlisle are awesome with excellent customer service, professional knowledge, and fair price replacing my gas water heater with a heat pump. They took care of all the SUMD rebate paperwork for my family making the transition easy. Highly recommended.

Reasonable priceWater heater installation
JosephLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had an excellent experience with the diagnostics and replacement of our gas tankless water heater. Super helpful in explaining all the mechanics behind our problem and why they preferred this product including its safety features and warranties. They even guarantee their labor for 3 years which is certainly beyond…

Paid $2,000+Great priceWater heater installation
AmorLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had such a great experience with Water Heater Pros from beginning to end. From the very first phone call, I already felt comfortable with the company. The person I spoke with was very professional, patient, and helpful. Since we were replacing our 23-year-old gas water heater, I had a lot of questions, and they…

Paid $2,000+Great priceWater heater installation
Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a new heat pump water heater installed. Carlisle did a great job and was very kind. Thank you!

Water heater installation
Just5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Valentin was very nice and informative and Bobby was AMAZING! The instal and the water heater was fast and amazing! Bobby explained everything perfectly very nice guy! Would definitely recommend great price especially after calling around with a total of 4 quotes this was the best

Customer photo from Just's review
Paid $2,000+Great priceWater heater installation
Parker7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prices much more reasonable than other 3 quotes I got. Scheduling was fast and install very professional. Bobby taught me a lot while he was here. Very helpful and educational. The unit is fantastic and working very well.

Great priceWater heater installation
Britt7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent communication, fast response time, quick bid, next day installation. Carlisle was professional, on time and did an impeccable installation. Super clean work!

Paid $2,000+Reasonable priceWater heater installation
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Carlisle was great! Very friendly, professional, and informative. He explained everything clearly and answered all of our questions.

Paid $2,000+Reasonable priceWater heater installation
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had a water heater installed today. Bobby is a great service tech very friendly and very professional. He offered a lot of helpful hints and information. Very cool dude, it was like hanging out with a buddy while I watched him do all the work!! lol Thanks Bobby!

Paid $2,000+Reasonable priceWater heater installation
Susie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service, Steve came out the next morning after an online inquiry and explained the entire process with a bid almost half of the bigger companies I originally contacted. Bobby came out the same day, very professional and explained the new water heater and how he would install it. So satisfied with their company and service.

Paid $2,000+Great priceWater heater installation
Cu7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Vey good price, very professional. The job was done quickly 1 day after the estimate, Highly recommend Water Heater Pros if you need a water heater replacement.

Paid $1,000+Great priceWater heater installation
ZachLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

From the phone call to installation took 48hrs. Valentino did an outstanding job and took great care to install the new heater well. I also greatly appreciate how they took care of the rebate portion for us. I would absolutely recommend them. From beginning to end it was a stellar experience.

Paid $1,000+Great priceWater heater installation
matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Replaced my hot water heater. Lowest price by far. Alberto was friendly and knowledgeable and did a great job.

Great priceWater heater installation
Luann10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We are very pleased with the job Water Heaters Pro did for us. The customer service was outstanding, and we would definitely recommend them to our friends and family. Steve was great at explaining the product and process, and Bobby did a great job on the installation.

Paid $1,000+Reasonable priceWater heater installation

Show more water heater installation reviews (194 more) →

Price

$1.9k+426% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation214$1.2k–$2.5k
Water heater repair29$114–$680
Plumbing pipe repair2$251–$1.4k
Water tank installation2—

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