Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate Water Heater Pros 4.9 out of 5 based on 489 reviews, highlighting punctual same-day installations, detailed explanations of gas to electric conversions, and assistance with SMUD rebates. Customers frequently note professional communication, fair pricing compared to competitors, and thorough cleanup after work. However, low-star reviews describe patterns of last-minute contract term changes, disputes over warranty coverage for installation issues, and failed inspections.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
489 Google reviews we collected
Phrases our text analysis found in 437 written reviews
Price verdicts customers left with their Google review
Middle half of what 64 customers paid ($1.4k–$2.8k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 437 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time , very professional , friendly and cleaned up when they were done.”
“He was extremely rude when I pressed him for our original contract terms and ended up canceling the entire job.”
“A quick search and an inquiry I got a phone call from Ty and got him all the info he gave a quote and a same day install.”
“Carlisle did a wonderful job of installing, polite and cleaned the garage area.”
“We’re very happy with the service and would definitely recommend Water Heater Pros to anyone needing a water heater replacement.”
“I do not recommend this company as they do not stand behind their work or resolve issues professionally.”
“Steve and Carlisle are awesome with excellent customer service, professional knowledge, and fair price replacing my gas water heater with a heat pump.”
“…to figure out the best option for solving our got water problem (got ripped off in a previous plumbing issue, so not looking for a repeat here.…”
“She explained everything in great detail prior to the in person estimate.”
“You never know nowadays if some companies are unnecessarily overcharging, but we found this company to be very fair with their pricing and trustworthy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Water Heater Pros for 4 kinds of job. Pick one to see what they paid and said.
They were on time , very professional , friendly and cleaned up when they were done. It only took about about 2 hours start to finish. We are very pleased with their work. We recommended them to our neighbor. Connie and Frank Cruz
New water heater installed Conversion from gas to electric They took care of Smud rebates and are a preferred Smud contractor. Customer service is wonderful and no pressure with the estimate and they are very knowledgeable. Excellent response time , timely installation. Valentine was the installer and he was excellent. Highly recommend.
Water Heater Pros installed an electric heat pump water heater. Steve came to my house and fully answered questions. His estimate was the best out of 3. He brought up a concern that no one else addressed. Carlisle did a wonderful job of installing, polite and cleaned the garage area.
Had a 20 year old water heater start leaking and flooding the overflow and coming over the pan. A quick search and an inquiry I got a phone call from Ty and got him all the info he gave a quote and a same day install. Very professional and timely. Thanks a ton
Had an excellent experience with the diagnostics and replacement of our gas tankless water heater. Super helpful in explaining all the mechanics behind our problem and why they preferred this product including its safety features and warranties. They even guarantee their labor for 3 years which is certainly beyond…
Valentin was very nice and informative and Bobby was AMAZING! The instal and the water heater was fast and amazing! Bobby explained everything perfectly very nice guy! Would definitely recommend great price especially after calling around with a total of 4 quotes this was the best
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 214 | $1.2k–$2.5k |
| Water heater repair | 29 | $114–$680 |
| Plumbing pipe repair | 2 | $251–$1.4k |
| Water tank installation | 2 | — |
4.9 ★★★★★ 489 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They were on time , very professional , friendly and cleaned up when they were done. It only took about about 2 hours start to finish. We are very pleased with their work. We recommended them to our neighbor. Connie and Frank Cruz
New water heater installed Conversion from gas to electric They took care of Smud rebates and are a preferred Smud contractor. Customer service is wonderful and no pressure with the estimate and they are very knowledgeable. Excellent response time , timely installation. Valentine was the installer and he was excellent. Highly recommend.
Water Heater Pros installed an electric heat pump water heater. Steve came to my house and fully answered questions. His estimate was the best out of 3. He brought up a concern that no one else addressed. Carlisle did a wonderful job of installing, polite and cleaned the garage area.
Had a 20 year old water heater start leaking and flooding the overflow and coming over the pan. A quick search and an inquiry I got a phone call from Ty and got him all the info he gave a quote and a same day install. Very professional and timely. Thanks a ton
Matt did a great job with replacing our hot water heater. He arrived on time and completed the job quickly and professionally.
Really good experience with this company. My water heater just decided to fail after 22 years of faithful service. I scheduled 4 estimates and only water heater pros with the help of Brenda on the phone educated me on my ability to use a SMUD rebate program to save money while switching from a gas unit to a electric hybrid model. She explained everything in great detail prior to the in person estimate. I believe it was the owner of the company that came out to provide the estimate and it was a no pressure affair. Bobby came out to do the installation and did a great job, it's a very nice and good looking install. he explained how to operate the unit after the install and left the garage clean. He was personable and professional. The estimate was exactly what I paid and it cost 300 dollars less than the cheapest 1 to 1 gas replacement. It really sucks when your hot water tank fails, but it helps when people explain everything and do a good job when replacing it.
Steve and Carlisle are awesome with excellent customer service, professional knowledge, and fair price replacing my gas water heater with a heat pump. They took care of all the SUMD rebate paperwork for my family making the transition easy. Highly recommended.
Had an excellent experience with the diagnostics and replacement of our gas tankless water heater. Super helpful in explaining all the mechanics behind our problem and why they preferred this product including its safety features and warranties. They even guarantee their labor for 3 years which is certainly beyond most all industry standards from what we saw. Bobby was our main technician and he did a fabulous job! Definitely glad we went with Water Heater Pros! Thanks again guys!
We had such a great experience with Water Heater Pros from beginning to end. From the very first phone call, I already felt comfortable with the company. The person I spoke with was very professional, patient, and helpful. Since we were replacing our 23-year-old gas water heater, I had a lot of questions, and they were able to give me useful information right away. Steven was also wonderful to work with. He was prompt, very knowledgeable, and sent us several options so we could really compare and decide what was best for our home and budget. I never felt pressured. On installation day, Alberto came with the team and did a great job. We also had two other team members working on upgrading our electrical panel, and everyone was professional, respectful, and efficient. What really impressed me is that they truly mean it when they say they can install your water heater as soon as the next day! Everything happened so quickly and smoothly. It’s not often that you find a company where the experience is good from the first phone call all the way through the installation. We’re very happy with the service and would definitely recommend Water Heater Pros to anyone needing a water heater replacement. Thank you to Steven, Alberto, and the whole team!
We had a new heat pump water heater installed. Carlisle did a great job and was very kind. Thank you!
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
