Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Waters Car Wash - W Colonial logo

Waters Car Wash - W Colonial

Car wash · Orlando, FL · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 103 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 61%
4.9 ★★★★★ 3,153 Google reviews · 24 photos
96%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Nov 2026latest review
📞 Call (561) 556-9274Request a call backWebsite ↗

Waters Car Wash - W Colonial at a glance

Google reviewers rate Waters Car Wash - W Colonial 4.9 out of 5 based on 3153 reviews, with the owner responding to 93% of them. Customers frequently highlight friendly staff, quick service, and effective vacuums, noting that consistent quality encourages membership renewals. However, some complaints describe bait-and-switch promotional tactics, unresponsive customer service for membership cancellations, and occasional issues with equipment maintenance or opening times.

  • Google rating: 4.9 out of 5 from 3,153 reviews (96% five-star).
  • Reviews on this page: 3,153 Google reviews (2,911 with written comments, 145 with photos).
  • Owner responses: the business replied to 93% of reviews.
  • Most recent review: November 7, 2026.
  • Service: Car Wash serving Orlando, Florida.

Data from Google, last updated November 8, 2026.

Score profile vs other car wash services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction92Reliability92Craft & service100Value100Momentum100Replies to reviews72Satisfaction: 92 (median 90)Reliability: 92 (median 87)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 72 (median 92)
Waters Car Wash - W ColonialCar Wash Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waters Car Wash - W Colonial: 92/100 on this factor. Category median: 90.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waters Car Wash - W Colonial: 92/100 on this factor. Category median: 87.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Waters Car Wash - W Colonial: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Waters Car Wash - W Colonial: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waters Car Wash - W Colonial: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Waters Car Wash - W Colonial: 72/100 on this factor. Category median: 92.B
72

Bar = this company · dark tick = category median.

Star ratings

3,153 Google reviews we collected

  • 5 stars3,03296%
  • 4 stars542%
  • 3 stars181%
  • 2 stars60%
  • 1 star431%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise1,62999%
  • Complaints231%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price15373%
  • Reasonable5225%
  • Overpriced31%
  • Not sure31%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude95558%
  • Quality & results39424%
  • Would recommend15710%
  • Speed & response543%
  • Price & value382%
  • Communication362%
  • Honesty & trust181%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Awesome customer service very kind very outspoken and just the best person for the job highly recommend very satisfied member”
    “Been here before, just had to delete my review from five stars to 1 horrible customer service rude and disrespectful should bring back the old staff”
  • “Arianna waa very helpful would definitely come back again amazing service”
    “Worst service in Florida, I was visiting from WI and my car got dirt went for a car wash here and they did a horrible job.”
  • “I definitely recommend and might I add joey have amazing customer service!”
    “For my first review, after telling him I’d write a review later at home, the employee took my phone out of my hand and typed in his own name and 5 stars.”
  • “Great place to clean your car awesome staff and quick service”
  • “Overall, this place is affordable lots of space for vacuum”
  • “Alondra and Ari helped me check out, super friendly and helpful young ladies explained the deals and savings.”
    “Today, however, a young employee completely ignored me when I asked for it and then proceeded to hide the spray bottle from me, as if I was trying to steal it.”
  • “She is so friendly and welcoming, and it genuinely makes the experience even better seeing her there.”

People customers mention

  • Maurice 88 reviews
  • Anthony 73 reviews
  • Tamariah 44 reviews
  • Steven 27 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Waters Car Wash - W Colonial for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

Jay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

Awesome customer service very kind very outspoken and just the best person for the job highly recommend very satisfied member

Great priceAuto detailing
AhmadLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

One of the better deals for a membership car wash location. This is my 3rd time renewing.

Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Great service today at this car wash. Huge shout out to Ebonee for her amazing customer service! We will be coming back

Great priceScratch removalVacuuming
TinaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Everything came out well. They have enough stuff to finish your car wash experience.

A9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★

Bait-and-switch I received a text from Waters Car Wash advertising “any wash just $10 all day” for their Orlando Magic event, so I drove over specifically because of that deal. When I got there and showed them the text, they told me it was sent by mistake and would not honor it. The lady I spoke with was nice and…

JustLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

Been here before, just had to delete my review from five stars to 1 horrible customer service rude and disrespectful should bring back the old staff

Jobs customers hired them for

JobReviewsCategory typical
Vacuuming186—
Auto detailing159—
Auto interior vacuuming94—
Polishing77—
Scratch removal43—
Clay bar treatment28—
Car waxing20—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 3,153 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jay10 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome customer service very kind very outspoken and just the best person for the job highly recommend very satisfied member

  • Price assessment: Great price
  • Services: Auto detailing
Response from the owner · a year ago

Thanks Jay for your review, have an awesome day!

Ahmad BrownLocal Guide · 37 reviewsTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of the better deals for a membership car wash location. This is my 3rd time renewing.

Response from the owner · a day ago

Hi Ahmad, Thank you for taking the time to rate us! We love happy customers!

Anthony Mixon1 reviewTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service today at this car wash. Huge shout out to Ebonee for her amazing customer service! We will be coming back

  • Price assessment: Great price
  • Services: Scratch removal, Vacuuming
  • Busyness: Not busy
Response from the owner · a month ago

Thanks Anthony for your review, have an awesome day!

Herneasha Porter1 reviewTotal number of Google reviews Herneasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the best car wash place 🩷

  • Price assessment: Great price
  • Services: Vacuuming
  • Busyness: A little busy
Response from the owner · a day ago

Thanks Herneasha for your review, have an awesome day!

Albert Velcu3 reviewsTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I apreciate good customer service, great vaccuums

Response from the owner · 3 days ago

Hi Albert, Thank you for taking the time to rate us! We love happy customers!

Naimah Turner6 reviewsTotal number of Google reviews Naimah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ariana was great supper friendly

Response from the owner · a month ago

Thanks so much Naimah, We pride ourselves on delivering a GREAT experience, so we're thrilled by your review!

Kamilla Wyatt4 reviewsTotal number of Google reviews Kamilla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alondra and Ari were amazing and have great customer service skills!!

Response from the owner · 4 days ago

Thanks Kamilla for your review, have an awesome day!

richard kierLocal Guide · 11 reviewsTotal number of Google reviews richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to clean your car awesome staff and quick service

  • Price assessment: Overpriced
  • Services: Scratch removal, Clay bar treatment, Polishing, Auto detailing, Vacuuming
  • Busyness: Not busy
Response from the owner · 4 days ago

Thanks for the review!

Tim SawyerLocal Guide · 51 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Incredibly friendly amd helpful

Response from the owner · 4 days ago

Hi Tim, Thank you for taking the time to give us a review. We really appreciate it!

Tina GibsonLocal Guide · 33 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything came out well. They have enough stuff to finish your car wash experience.

Response from the owner · a week ago

Hi Tina, Thank you for your rating! We hope to see you back soon.

Waters Car Wash - W Colonial on Google Maps →

Business details