Moving and storage service · Buffalo, NY · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 133 moversiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★206 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$1.5ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Wayfinder Moving Services - Amherst NY Movers at a glance
Google reviewers rate Wayfinder Moving Services five stars based on 206 reviews, with the owner responding to 97% of them. Customers frequently highlight punctuality, professional handling of furniture, efficient disassembly and reassembly, and competitive pricing. The service is described as flexible and careful, often completing moves faster than estimated. One low-star review criticized the crew for ignoring specific instructions, resulting in missing cables and incomplete bed reassembly.
Google rating: 5.0 out of 5 from 206 reviews (99% five-star).
Reviews on this page: 206 Google reviews (189 with written comments, 4 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: February 20, 2026.
Service: Mover serving Buffalo, New York.
Data from Google, last updated October 29, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wayfinder Moving Services - Amherst NY Movers: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wayfinder Moving Services - Amherst NY Movers: 96/100 on this factor. Category median: 90.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wayfinder Moving Services - Amherst NY Movers: 100/100 on this factor. Category median: 94.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wayfinder Moving Services - Amherst NY Movers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wayfinder Moving Services - Amherst NY Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wayfinder Moving Services - Amherst NY Movers: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
206 Google reviews we collected
5.0of 5
5 stars20399%
4 stars21%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 189 written reviews
99%praise
Praise41099%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1838%
Reasonable2655%
Overpriced12%
Not sure24%
$1.5k+62% vs typical movers
Middle half of what 29 customers paid ($725–$2.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13432%
Would recommend8521%
Speed & response8220%
Quality & results5914%
Price & value369%
Communication133%
Honesty & trust41%
What customers talk about
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The movers were on time, and were very professional in setting up the furniture for moving and storage.”
“Excellent job great guy worked hard neat and took excellent care of all furniture like it was there own highly recommend”
“The guys where on time, they moved all my belongings from a very packed 10' x 10' storage unit & brought to my new apt, I didn't have to do a thing.”
“I appreciate their outstanding service and customer experience.”
“They wrapped everything and had a great deal of patience.”
“Professional, great communication, and took care of every item with care.”
“It was evident that they genuinely cared about our belongings and our overall satisfaction.”
People customers mention
Ron10 reviews
Malik7 reviews
Antonio7 reviews
Theresa6 reviews
Terrance4 reviews
Jena3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wayfinder Moving Services - Amherst NY Movers for 7 kinds of job. Pick one to see what they paid and said.
WWanda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
The movers were on time, and were very professional in setting up the furniture for moving and storage. Absolutely Would use them again in the future.
Paid $1,600–1,800Great priceLocal moving
GGretchenLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
My 3 movers were amazing. They arrived early and went straight to work. They budgeted 6hra and were done in 3.5 hrs. Really appreciated the care they took in the move and especially that they disassembled and reassembled my bed frame . They were a pleasure..very courteous and would highly recommend them.…
Paid $1,400–1,600Reasonable priceLocal moving
MMonicaLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Highly recommend. The entire process, including changes on my part were handled with professionalism, curtesy and friendly. Movers were on time, professional and friendly. So happy I chose Wayfinder !
Paid $800–1,000Great priceLocal moving
TTom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Excellent job great guy worked hard neat and took excellent care of all furniture like it was there own highly recommend
EElizabeth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Wayfinder made my move stress free and seamless! Antonio and Malik were very professional, careful, and extremely helpful. I will definitely call them again for my next move!
Paid $600–800Great priceLocal moving
NNickLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Guys were great! Very careful moving, put things together, absolutely a 5 star experience.
The movers were on time, and were very professional in setting up the furniture for moving and storage. Absolutely Would use them again in the future.
Price assessment: Great price
Price: $1,600–1,800
Services: Local moving
Response from the owner · 10 months ago
Hi Wanda,
Thank you for the great review! We’re glad to hear our team arrived on time and handled your furniture setup with professionalism. We appreciate your trust and would be honored to help you again in the future!
— The Wayfinder Team
G
Gretchen MayerLocal Guide · 14 reviewsiTotal number of Google reviews Gretchen has written across all businesses on Google Maps, not just this one.
My 3 movers were amazing. They arrived early and went straight to work. They budgeted 6hra and were done in 3.5 hrs. Really appreciated the care they took in the move and especially that they disassembled and reassembled my bed frame . They were a pleasure..very courteous and would highly recommend them. Unfortunately the only name I remember is Malik...but all were amazing.
And Jena was amazing with communication. Never more than an hr between emails , if that.
Price assessment: Reasonable price
Price: $1,400–1,600
Services: Local moving
Response from the owner · 8 months ago
Hi Gretchen,
Thank you so much for the wonderful review! 🌟
We’re thrilled to hear Malik and the team made your move smooth, efficient, and stress-free — and that they took great care with everything, including your bed frame. We’ll be sure to share your kind words with the whole crew!
So glad Jena’s communication made the process even easier. We truly appreciate the recommendation! 🚚✨
- The Wayfinder Team
M
Monica HLocal Guide · 28 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Highly recommend. The entire process, including changes on my part were handled with professionalism, curtesy and friendly. Movers were on time, professional and friendly. So happy I chose Wayfinder !
Price assessment: Great price
Price: $800–1,000
Services: Local moving
Response from the owner · 8 months ago
Hi Monica,
Thank you so much for the amazing feedback! 🌟
We’re so glad we could accommodate your changes and make the entire process smooth and stress-free. Our team takes great pride in being professional, courteous, and friendly. Your kind words mean a lot.
- The Wayfinder Team
S
Steve Warzala5 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
The team at Wayfinder was incredible.
They arrived on time
We’re very easy to work with
Did everything we asked
They ensured they kept it in pristine condition
I Plan to use them again for many more moves.
Even something as simple as just moving a few things in our house which they did
T
Tom Farkas1 reviewiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Hi Tom,
Thank you for your kind review! We really appreciate you highlighting our professionalism, punctuality, and courteous service. We’re also glad you found our pricing fair. Thanks for choosing us, we’d be happy to assist you again anytime!
- The Wayfinder Team
S
Samaia1 reviewiTotal number of Google reviews Samaia has written across all businesses on Google Maps, not just this one.
Antonio and his partner was very professional, curious and skilled. They moved my furniture with ease. I have no complaints. They also were very friendly. They are great movers. I would recommend them to anyone. Thank you to Antonio and his partner!!! I appreciate their outstanding service and customer experience. No complaints at all !!!!
Response from the owner · 8 months ago
Hi Samaia,
Thank you so much for this fantastic review! ⭐️
We’re thrilled to hear that Antonio and his partner delivered such a professional, friendly, and seamless moving experience. Moving furniture with care and ease is exactly what we aim for, and your kind words truly mean a lot to us.
We’ll be sure to pass your appreciation on to them. Thank you for the recommendation and for choosing us, we’d be happy to assist you again anytime!
- The Wayfinder Team
E
Elizabeth Gatto1 reviewiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Wayfinder made my move stress free and seamless! Antonio and Malik were very professional, careful, and extremely helpful. I will definitely call them again for my next move!
Price assessment: Great price
Price: $600–800
Services: Local moving
Response from the owner · Edited 9 months ago
Hi Elizabeth,
Thank you so much for the wonderful review! We’re thrilled to hear that your move was stress-free and seamless. Antonio and Malik will be so happy to know their professionalism and care made a difference. We truly appreciate your support and look forward to helping you again on your next move!
- The Wayfinder Team
N
Nick KisielLocal Guide · 31 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Guys were great! Very careful moving, put things together, absolutely a 5 star experience.
Price assessment: Reasonable price
Price: $2,000+
Services: Local moving
Response from the owner · 9 months ago
Hi Nick,
Thank you so much for the 5-star review! We’re glad to hear the team took great care with your move and helped put everything together. We truly appreciate your support and hope to assist you again in the future!
- The Wayfinder Team
K
Kidane Tewolde8 reviewsiTotal number of Google reviews Kidane has written across all businesses on Google Maps, not just this one.
These two movers were amazing!!!!! So professional and cool!
Price assessment: Not sure
Price: $1,400–1,600
Services: Interstate moving
Response from the owner · 9 months ago
Hi Kidane,
Thank you so much for the amazing review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that the movers were professional and kept things cool throughout your move. We’ll be sure to pass on the compliments to the team. Thanks for choosing us—we truly appreciate your support!
- The Wayfinder Team
