Garage door supplier · Clayton, NC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%53+3.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 35 dog door installation servicesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★1,004 Google reviews · 24 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Wayne Dalton Sales & Service of Raleigh at a glance
Google reviewers rate Wayne Dalton Sales & Service of Raleigh highly, noting that technicians are punctual, knowledgeable, and efficient during repairs and installations. Customers frequently praise the clear communication, fair pricing compared to competitors, and the staff's professional demeanor. However, some low-star reviews criticize the sales office for poor responsiveness, missed appointments, and installation errors, while others mention recurring issues with new door adjustments.
Google rating: 4.9 out of 5 from 1,004 reviews (96% five-star).
Reviews on this page: 1,004 Google reviews (916 with written comments, 22 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 23, 2026.
Service: Dog Door Installation Service serving Clayton, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other dog door installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyDog Door Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wayne Dalton Sales & Service of Raleigh: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wayne Dalton Sales & Service of Raleigh: 92/100 on this factor. Category median: 90.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wayne Dalton Sales & Service of Raleigh: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wayne Dalton Sales & Service of Raleigh: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wayne Dalton Sales & Service of Raleigh: 53/100 on this factor. Category median: 86.C
53
Bar = this company · dark tick = category median.
Star ratings
1,004 Google reviews we collected
4.9of 5
5 stars96596%
4 stars131%
3 stars30%
2 stars00%
1 star232%
Praise vs complaints
Phrases our text analysis found in 916 written reviews
98%praise
Praise1,66298%
Complaints322%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7742%
Reasonable8748%
Overpriced00%
Not sure1810%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude48429%
Speed & response40824%
Quality & results39323%
Communication16310%
Would recommend1489%
Price & value624%
Honesty & trust362%
What customers talk about
We read 916 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…age lightbulb without asking, great service communicated well and was respectful…”
“He arrived on time, having contacted me twice to estimate his arrival time.”
“After calling Wayne Dalton garage doors, I was delayed by the rep several times before he came to do an estimate.”
“…ding a whole new door and changed my garage lightbulb without asking, great service communicated well and was respectful…”
“Incredibly negligent - I could have been seriously hurt or it could have fallen and seriously damaged my car.”
“…ew door and changed my garage lightbulb without asking, great service communicated well and was respectful…”
“Overall, poor communication, no technical knowledge, and felt more like dealing with a call center script than an actual service company.”
“I’d recommend him to anyone looking to service a garage door.”
“Stay away from them a Technician name Chris came out lies about what was wrong with the garage and sold me 2 new remote that I didn't need.”
“Very professional, communicate very well, and the prices are very reasonable.”
“It ripped off the door completely yesterday and the door fell about a foot.”
“As a military family we never know who to trust that won’t treat us with respect but they certainly set the limit on customer service, loyalty, duty…”
“Kept them away not trustworthy they just want your money.”
People customers mention
Peacock107 reviews
Wes59 reviews
Kevin47 reviews
Jeff17 reviews
Tony16 reviews
Thompson15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wayne Dalton Sales & Service of Raleigh for 2 kinds of job. Pick one to see what they paid and said.
Bobby7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Bruce was very knowledgeable about his job. He was also nice and friendly as well as professional. I would have him come back the next time I need service.
General repairs & installation
Len7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I called Kevin from Wayne Dalton when my garage door spring broke and he was a pleasure to work with. He arrived on time, having contacted me twice to estimate his arrival time. He is neat and methodical in his work, quickly moving through the job with efficiency that comes from many years of experience in the…
Reasonable priceGeneral repairs & installation
lacey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
fast service was able to help me fix my garage panel instead of needing a whole new door and changed my garage lightbulb without asking, great service communicated well and was respectful
K1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★
Kevin Peacock, did an awesome job and explained in detail the issue with correction solution
Not sureGeneral repairs & installation
Kasha11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tim, Jeffrey, D, and the guy that came with Dee he was only 21 sorry for not remembering your name and Mr. Tony were amazing in helping us. As a military family we never know who to trust that won’t treat us with respect but they certainly set the limit on customer service, loyalty, duty and respect. We will…
victoriaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had a large garage door that needed a tension fix - the door was coming partway down and then would go back up. In manual mode the door would slam down heavy. Kevin Peacock was my service provider today. He knew the issue in seconds, fixed in less than an hour, got the door (and the second door) lubricated, new…
Bruce was very knowledgeable about his job. He was also nice and friendly as well as professional. I would have him come back the next time I need service.
Services: General repairs & installation
Response from the owner · 3 days ago
We appreciate your kind words about our team member's professionalism and expertise. Thank you for trusting Wayne Dalton Sales & Service of Raleigh with your garage door service—we would be happy to help again whenever you need it.
Len Johnson7 reviewsiTotal number of Google reviews Len has written across all businesses on Google Maps, not just this one.
I called Kevin from Wayne Dalton when my garage door spring broke and he was a pleasure to work with. He arrived on time, having contacted me twice to estimate his arrival time. He is neat and methodical in his work, quickly moving through the job with efficiency that comes from many years of experience in the business. A nice guy who is easy to deal with. I’d recommend him to anyone looking to service a garage door.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 3 days ago
It's great to hear you had such a positive experience with our garage door repair service. Thank you for sharing your feedback about the quick, professional work and clear communication you received. We appreciate your recommendation and are glad you trusted Wayne Dalton Sales & Service of Raleigh for your garage door needs. We’re here anytime you need garage door service in Raleigh.
lacey thomson5 reviewsiTotal number of Google reviews lacey has written across all businesses on Google Maps, not just this one.
fast service was able to help me fix my garage panel instead of needing a whole new door and changed my garage lightbulb without asking, great service communicated well and was respectful
Response from the owner · 6 days ago
It’s great to hear you had such a positive experience with our team! We appreciate your feedback and are glad we could repair your garage panel and take care of the lightbulb as well. Thank you for choosing Wayne Dalton Sales & Service of Raleigh for your garage door repair. We’re always here to help with any future garage door service needs in Raleigh!
K1 reviewiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Kevin Peacock, did an awesome job and explained in detail the issue with correction solution
Price assessment: Not sure
Services: General repairs & installation
Response from the owner · 6 days ago
It's great to hear our team member took the time to explain the garage door issue and the solution in detail. Thank you for choosing Wayne Dalton Sales & Service of Raleigh for your garage door service. We're glad you had a positive experience and appreciate your feedback!
NathanielDonielle Torres7 reviewsiTotal number of Google reviews NathanielDonielle has written across all businesses on Google Maps, not just this one.
Great service! Bruce was very helpful and professional!!
Response from the owner · a week ago
We’re glad you had a great experience with our team and that your garage door service went so smoothly. Thank you for the kind words about Wayne Dalton Sales & Service of Raleigh, and if you ever need help again in Raleigh, we're here for you.
Kasha Holland11 reviewsiTotal number of Google reviews Kasha has written across all businesses on Google Maps, not just this one.
Tim, Jeffrey, D, and the guy that came with Dee he was only 21 sorry for not remembering your name and Mr. Tony were amazing in helping us. As a military family we never know who to trust that won’t treat us with respect but they certainly set the limit on customer service, loyalty, duty and respect. We will definitely never go with anyone other than a member of Wayne Dalton for our everyday garage door needs. Thank you for you service and southern hospitality. God Bless 😃
-The Holland Family
Response from the owner · a week ago
Hearing that our team made such a positive impression truly means a lot. Thank you for sharing your experience and for putting your trust in Wayne Dalton Sales & Service of Raleigh for your garage door needs in Raleigh. We’re honored to assist military families and always aim to deliver the respect, care, and professionalism you deserve. Your kind words about our customer service and hospitality will be shared with the team. We’re here anytime you need garage door service.
victoria templetonLocal Guide · 11 reviewsiTotal number of Google reviews victoria has written across all businesses on Google Maps, not just this one.
Had a large garage door that needed a tension fix - the door was coming partway down and then would go back up. In manual mode the door would slam down heavy. Kevin Peacock was my service provider today. He knew the issue in seconds, fixed in less than an hour, got the door (and the second door) lubricated, new pull cords and updated service stickers. So much was above and beyond. He was prompt, had great communication, friendly, respectful, professional and effective. 10/10. Highly recommend.
Response from the owner · a week ago
We’re so glad you had such a positive experience and appreciate your thorough feedback! It’s wonderful to know our team was able to get your garage doors back in top shape quickly and that the service covered every detail. Thank you for choosing Wayne Dalton Sales & Service of Raleigh for your garage door repair, and for sharing your recommendation. We’re here anytime you need garage door service in Raleigh!
Kris Ledford9 reviewsiTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Nick was timely, professional, and kept me up to date with the timeline and what he was doing. Highly recommend, appreciate the after hours help!!!
Services: General repairs & installation
Response from the owner · 2 weeks ago
We appreciate you sharing your experience and are glad our team member could assist after hours with your garage door service. Thank you for recommending Wayne Dalton Sales & Service of Raleigh—your feedback means a lot to us.
Joshua Wilson9 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Wes was extremely knowledgeable and professional. He explained all the issues we were having and quickly corrected them. He went above and beyond our requested needs to be sure we were satisfied. If we ever need service again we will be contacting Wes!
Response from the owner · 2 weeks ago
We’re thrilled to know you had such a great experience with our team, and thank you for sharing your feedback. We appreciate you choosing Wayne Dalton Sales & Service of Raleigh for your garage door service, and if you ever need help again in Raleigh, we’re always here to assist.
Anne Cherry5 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Glad to hear everything went smoothly and you felt well-informed throughout your garage door service. Thank you for choosing Wayne Dalton Sales & Service of Raleigh for your garage door repair in Raleigh!
