Analyzing 5,848,3755.8M ReviewsFor 16,16216.2K Experts

Welborn Garage Door Repair logo

Welborn Garage Door Repair

Garage door supplier · Irving, TX · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%65+9.2Replies to reviews 7%95+6.7Momentum penalty75−2.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 92 garage door repair servicesPosition by Experts Score among all companies we track in this category. · better than 7%
4.9 ★★★★★ 5,450 Google reviews · 24 photos
95%five-star reviews
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
Oct 2026latest review
📞 Call (972) 280-7552Request a call backWebsite ↗

Welborn Garage Door Repair at a glance

Google reviewers rate Welborn Garage Door Repair 4.9 out of 5 based on 5,450 reviews, with the owner responding to 92% of them. Customers frequently praise technicians for punctuality, clear communication, and professional service during repairs, tune-ups, and installations. However, lower-rated reviews describe high-pressure sales tactics, unexpected price increases, and allegations that technicians failed to perform promised maintenance or provided inaccurate quotes.

  • Google rating: 4.9 out of 5 from 5,450 reviews (95% five-star).
  • Reviews on this page: 5,450 Google reviews (4,262 with written comments, 35 with photos).
  • Owner responses: the business replied to 92% of reviews.
  • Most recent review: October 25, 2026.
  • Service: Garage Door Repair Service serving Irving, Texas.

Data from Google, last updated October 25, 2026.

Score profile vs other garage door repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

Satisfaction86Reliability80Craft & service–Value65Momentum75Replies to reviews95Satisfaction: 86 (median 95)Reliability: 80 (median 94)Value: 65 (median 100)Momentum: 75 (median 100)Replies to reviews: 95 (median 93)
Welborn Garage Door RepairGarage Door Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Welborn Garage Door Repair: 86/100 on this factor. Category median: 95.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Welborn Garage Door Repair: 80/100 on this factor. Category median: 94.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Welborn Garage Door Repair: 65/100 on this factor. Category median: 100.B
65
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Welborn Garage Door Repair: 75/100 on this factor. Category median: 100.B
75
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Welborn Garage Door Repair: 95/100 on this factor. Category median: 93.A
95

Bar = this company · dark tick = category median.

Star ratings

5,450 Google reviews we collected

  • 5 stars5,19595%
  • 4 stars1322%
  • 3 stars210%
  • 2 stars210%
  • 1 star811%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise4,92498%
  • Complaints852%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price12024%
  • Reasonable29458%
  • Overpriced398%
  • Not sure5110%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1,48630%
  • Quality & results1,11822%
  • Speed & response84617%
  • Communication65513%
  • Would recommend49910%
  • Price & value2605%
  • Honesty & trust1453%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “…e door spring system, battery replacement and replaced dim light with professionalism and excellent communication throughout his service call.…”
    “He pounded on my front door aggressively, came into my garage visibly angry, yelled at me, and used profanity throughout the interaction.”
  • “did an excellent job when he showed up and told us what he was going to do which was inspect everything on the garage door and everything that went with it.”
    “This behavior is disgusting and I will post on the Park Cities Facebook groups how horrible Wellborn is.”
  • “Tech was out same day l placed a call for service after baking up into a partially open garage door.”
    “They were supposed to arrive between 11-2, never showed up, never called.”
  • “…replacement and replaced dim light with professionalism and excellent communication throughout his service call.…”
  • “I would definitely recommend this company whether you need a check-up or a new garage door.”
    “And we will never cause Welborn to miss a meeting, because we will NEVER use them again.”
  • “And Collin Ivy did me a better than great job at a fair price.”
    “According to Co-Pilot, we were way overcharged for the labor.”
  • “…ith a high degree of confidence that our systems will continue to be dependable for years to come.…”
    “Found the person sent out to be either dishonest or clueless about garage door repairs.”

People customers mention

  • Doors 93 reviews
  • Wellborn 69 reviews
  • Brett 34 reviews
  • Ryan 31 reviews
  • Jones 29 reviews
  • Stephen 26 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Welborn Garage Door Repair for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Andrew12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 15 hours ago★★★★★

Jose Rodriguez performed all required services including tensioning of garage door spring system, battery replacement and replaced dim light with professionalism and excellent communication throughout his service call.

Reasonable priceGarage door consultationGeneral repairs & installation
Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Tech was out same day l placed a call for service after baking up into a partially open garage door.

Reasonable priceInstallationGarage door consultationGeneral repairs & installation
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★

I need a new (builder grade) $1300 door, received an ad, called number, went through AI scheduling, pressed 0 for customer service and asked for a quote instead of sales call. "No, sorry a technician will have to come out". Quote was more than double all other quotes. Wasted their time and mine.

Garage door consultation
Eileen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Dillon was great very professional and knowledgeable about the product. Explained the reasons for needing a new door. And helped with the paperwork needed to close the deal. I think Erik was the one that installed the new door. He did a great job too.

Great priceDeliveryRestorationInstallation
JustinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★

I called for a simple tune up after getting a flyer in the mail. What was supposed to be a $35 job was immediately $180 because my door has a wood overlay - this was not listed on the mailer. I had springs replaced but then had to call out a technician because the door would not close. The tech came out and said…

Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Colin was knowledgeable and pleasant. He came the time specified and called to let us know he was on his way. He also gave us some suggestions for our issues.

Reasonable priceGeneral repairs & installation

Jobs customers hired them for

JobReviewsCategory typical
Garage door consultation311—
General repairs & installation214—
Customer support51—
Automatic gate installation & repairs31—
Restoration21—
Installation16—
Delivery2—
Garage door design2—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 5,450 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Andrew Moyer12 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jose Rodriguez performed all required services including tensioning of garage door spring system, battery replacement and replaced dim light with professionalism and excellent communication throughout his service call.

  • Price assessment: Reasonable price
  • Services: Garage door consultation, General repairs & installation
Response from the owner · 11 hours ago

Hi Andrew Moyer, Thank you very much for the wonderful rating! We truly appreciate your vote of confidence. Serving you and the Dallas community with stellar service and quality garage door repairs & installations are our top priorities.

Herbert McGuinLocal Guide · 44 reviewsTotal number of Google reviews Herbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helpful

Response from the owner · a day ago

Hi Herbert McGuin, We are so grateful for your kind words about Welborn Garage Door Repair - Dallas. We appreciate your business and hope to serve you again in the future with all your garage door maintenance, repairs and new garage door installations!

Kyra Epperson3 reviewsTotal number of Google reviews Kyra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful

Response from the owner · a day ago

Hi Kyra Epperson, We are so grateful for your kind words about Welborn Garage Door Repair - Dallas. We appreciate your business and hope to serve you again in the future with all your garage door maintenance, repairs and new garage door installations!

vincent momanyi1 reviewTotal number of Google reviews vincent has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice tournament man

Response from the owner · 2 days ago

vincent momanyi, Thank you for choosing Welborn Garage Door Repair - Dallas! We are so happy to hear you had a great experience with us. We love what we do and appreciate your support!

Jose Edmundo M.8 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice young gentleman

Response from the owner · 2 days ago

Hi Jose Edmundo M., We are so happy to hear about your experience with Welborn Garage Door Repair - Dallas! Thank you for your kind words and hope to work with you again in the future.

Isaac Magana1 reviewTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cool guy

Octavio RamirezLocal Guide · 89 reviewsTotal number of Google reviews Octavio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cool young guy

Response from the owner · 2 days ago

Hi Octavio Ramirez, We are so happy to hear about your experience with Welborn Garage Door Repair - Dallas! Thank you for your kind words and hope to work with you again in the future.

Kelvin Talley1 reviewTotal number of Google reviews Kelvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful, young gentlemen.

Response from the owner · 2 days ago

Thank you, Kelvin Talley, for the highest rating. Welborn Garage Door Repair - Dallas aims to please all customers. We are so happy we met your expectations. We hope to be of service to you again in the future for all of your garage door needs.

Alan Cizdziel6 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tech was out same day l placed a call for service after baking up into a partially open garage door.

  • Price assessment: Reasonable price
  • Services: Installation, Garage door consultation, General repairs & installation
Response from the owner · 2 days ago

Hi Alan Cizdziel, Thank you very much for the wonderful review! Welborn Garage Door Repair - Dallas always strives to provide every customer with the best service possible. We appreciate you telling the world about us!

Mark Hill5 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I need a new (builder grade) $1300 door, received an ad, called number, went through AI scheduling, pressed 0 for customer service and asked for a quote instead of sales call. "No, sorry a technician will have to come out". Quote was more than double all other quotes. Wasted their time and mine.

  • Services: Garage door consultation

Welborn Garage Door Repair on Google Maps →

Business details