Well drilling contractor · South Fulton, GA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%49+26.7Reliability 24%33+8Value 14%83+11.7Replies to reviews 7%70+4.9Craft & service penalty97−0.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 35 well inspectorsiPosition by Experts Score among all companies we track in this category. · better than 3%
4.5★★★★★27 Google reviews · 24 photos
85%five-star reviews
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for rapid response times, including weekend and holiday availability, as well as clear communication and competitive pricing for well pump repairs and water treatment solutions. Positive reviews highlight the owner's direct involvement and helpfulness in diagnosing issues without unnecessary replacements. However, a small number of low-star reviews criticize the business for perceived high estimates compared to competitors and for unresolved post-installation pump failures that led to prolonged wait times for service.
Google rating: 4.5 out of 5 from 27 reviews (85% five-star).
Reviews on this page: 27 Google reviews (24 with written comments, 1 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: August 26, 2025.
Service: Well Inspector serving South Fulton, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other well inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Well WatchersWell Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Well Watchers: 49/100 on this factor. Category median: 90.C
49
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Well Watchers: 33/100 on this factor. Category median: 88.D
33
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Well Watchers: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Well Watchers: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Well Watchers: 70/100 on this factor. Category median: 82.B
70
Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.5of 5
5 stars2385%
4 stars14%
3 stars00%
2 stars00%
1 star311%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
96%praise
Praise4596%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1532%
Speed & response817%
Price & value817%
Quality & results511%
Communication511%
Would recommend511%
Honesty & trust12%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tim and his associate were super nice and very helpful.”
“Tim was quick to come out the next morning and repair the issue rather quickly and was real easy to work with and they did a great job.”
“This company is unmatched with their old fashion customer service, and very competitive pricing.”
“I highly recommend this company because they have fair prices and outstanding service.”
“He gave us a number of options to choose from, and was clear in communicating the differences with each option he presented.”
“I highly recommend Well Watchers for anyone in need of a well repair or services.”
“Definitely a trust worthy company who deserves much support.”
People customers mention
Tim9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Well Watchers for 1 kind of job. Pick one to see what they paid and said.
JeremyLocal Guide · 124 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Tim and his associate were super nice and very helpful. I called a 5 other companies who were not able to help or lets say didn't want to help. Tim was quick to come out the next morning and repair the issue rather quickly and was real easy to work with and they did a great job. Will forever come to them in the…
Keith4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Called these folks on a Sunday for emergency service…said they couldn’t get to me until Monday early am…called again Monday at 11 and was told “well if we didn’t call you then we don’t have time for you”
Dante2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
Had service done about 3 years ago. They’ve installed a new well pump that did not match the flow of the previous one. Long story short the new pump end up stopped working less then a year later and they’ve installed a temporary pump until they could figure out what was wrong with the original replacement. I’ve…
Cheryl6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I was absolutely impressed with Well Watchers!! I was in a panic to find muddy water coming out of the sink and bathtub. Something as simple as not being able to wash your hands makes one appreciate clean water.
But, who could I call on a Friday afternoon that didn’t charge extra for weekend work or would be…
Blake5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great customer service from the start. Pleasant "normal" people that aren't commission based. Replaced my well in a day for a fraction of the cost. They even helped me with a problem that came up after the new install at a faucet on the other side of the property. I seriously can't say enough good things about them.
Kameron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
If I could leave 10 stars I would! My husband and I are EXTREMELY thankful for this company. With this cold winter weather our well water just stopped working. We called them and they were able to help us figure things out. They were patient and really helpful. Definitely a trust worthy company who deserves much support.
Tim and his associate were super nice and very helpful. I called a 5 other companies who were not able to help or lets say didn't want to help. Tim was quick to come out the next morning and repair the issue rather quickly and was real easy to work with and they did a great job. Will forever come to them in the future for any issues. Update to the original: Today 07/14/2025
I called Well Watchers and Tim was quick to answer the phone and let me know he would be out shortly. Super speedy response. Reason for the visit was for some unknown well issue and again, I could not ask for a nicer and more informative person. Super friendly and explained everything and what the issue was. For a situation that could and can be super stressful knowing you might have to drop a lot of money to have something fixed he makes it very friendly and relaxed. Will always be my go to for well anything!
Response from the owner · 3 years ago
Thank you for choosing us to provide your well needs. We appreciate you business.
Keith Hammond4 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Called these folks on a Sunday for emergency service…said they couldn’t get to me until Monday early am…called again Monday at 11 and was told “well if we didn’t call you then we don’t have time for you”
Response from the owner · a year ago
Thank you for your feedback. At Well Watchers, we take emergency service requests seriously and always strive to assist when possible. When you contacted us on Sunday, we explained that our schedule was fully booked, but that we might be able to get to you on Monday and would call if a spot became available.
Since there was no confirmed appointment and our Monday remained full, we were unfortunately unable to reach out or provide service. We apologize for any inconvenience or misunderstanding this may have caused.
With all due respect,
– The Well Watchers Team
Zachary Metzler1 reviewiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Had service done about 3 years ago. They’ve installed a new well pump that did not match the flow of the previous one. Long story short the new pump end up stopped working less then a year later and they’ve installed a temporary pump until they could figure out what was wrong with the original replacement. I’ve contacted the company numerous times and have been more than patient during these 2 years of requesting information on my pump and the pipes they left uninstalled for the well.
Cheryl P6 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
I was absolutely impressed with Well Watchers!! I was in a panic to find muddy water coming out of the sink and bathtub. Something as simple as not being able to wash your hands makes one appreciate clean water.
But, who could I call on a Friday afternoon that didn’t charge extra for weekend work or would be available this late notice?
Well watchers swiftly came to my rescue. With their expertise, knowledge and professionalism they were able to diagnosed the problem quickly.
Not only did they fix the problem but they also provided maintenance tips to help with further issues. I highly recommend Well Watchers for anyone in need of a well repair or services. This company is unmatched with their old fashion customer service, and very competitive pricing. If you ever experience issues with your well pump, do your wallet a favor and give them a call.
Response from the owner · a year ago
Thank you so much for sharing your experience! It means the world to us to know that we could be there for you during a stressful moment. We truly believe everyone deserves clean, safe water and we’re happy we could help get everything flowing again! Our team takes pride in treating customers like neighbors, and knowing you felt that care just makes our day. If you have any questions or need advice, don’t hesitate to reach out—we’re always here for you!
Blake Moses5 reviewsiTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
Great customer service from the start. Pleasant "normal" people that aren't commission based. Replaced my well in a day for a fraction of the cost. They even helped me with a problem that came up after the new install at a faucet on the other side of the property. I seriously can't say enough good things about them.
Response from the owner · a year ago
Wow, thank you so much for your kind words! We love making the well installation process as seamless and stress-free as possible, and it’s great to know we could help out with that faucet issue, too. Our team truly enjoys working with folks like you—no sales pressure, just honesty and a smile. Whenever you or your neighbors need a helping hand, give us a shout! We’re always here to welcome you back.
Kameron Rochester3 reviewsiTotal number of Google reviews Kameron has written across all businesses on Google Maps, not just this one.
If I could leave 10 stars I would! My husband and I are EXTREMELY thankful for this company. With this cold winter weather our well water just stopped working. We called them and they were able to help us figure things out. They were patient and really helpful. Definitely a trust worthy company who deserves much support.
Response from the owner · 2 years ago
Thank you Kameron for the 5 star review .
David Rochester3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Well Watchers was extremely helpful with my well problems. Helped me diagnose everything over the phone and do the right steps to repair the problem. When other companies would’ve preferred replacing the pump, they helped me fix it! Wonderful business 11/10 service and extremely patient!
Response from the owner · 2 years ago
Thank you for taking the time to give us a review. We greatly appreciate you.
Denise DardenLocal Guide · 37 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Excellent services. Nice Christian hearted ♥️ people.
Response from the owner · 3 years ago
Mrs. Darden thank you for kind words . We are thankful for your business.
Barbara Cole Moore (Barbie do-dah and Nina)Local Guide · 37 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
They came out and were very nice but their estimate was 1,000 or more than the other companies I called. Barbara Moore
Response from the owner · 3 years ago
Mrs. Barbara we are sorry that you were so disappointed in us that you had to give us a 1 star review. Our pricing was based on what it would take for us to do the job . We would have loved an opportunity to explain our pricing and work with you on this project.
