Landscaper · Grantsville, UT · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%74+43.4Reliability 26%57+14.9Value 15%100+15.2Craft & service penalty98−0.2Momentum penalty67−3.3Experts Score= 70Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 9 patio contractorsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.7★★★★★28 Google reviews · 16 photos
93%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's punctuality, professional communication, and fair pricing for services like xeriscaping, patio installation, and retaining walls. Reviewers note that the team is responsive to design changes and delivers high-quality work quickly. However, two one-star reviews indicate a pattern of unresponsiveness, with customers reporting they never heard back from the business.
Google rating: 4.7 out of 5 from 28 reviews (93% five-star).
Reviews on this page: 28 Google reviews (25 with written comments, 4 with photos).
Owner responses: the business replied to 25% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
West Bench LandscapingPatio Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Bench Landscaping: 74/100 on this factor. Category median: 96.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Bench Landscaping: 57/100 on this factor. Category median: 97.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Bench Landscaping: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Bench Landscaping: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Bench Landscaping: 67/100 on this factor. Category median: 100.B
67
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 70.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
4.7of 5
5 stars2693%
4 stars00%
3 stars00%
2 stars00%
1 star27%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
99%praise
Praise6799%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1319%
Quality & results1218%
Staff & attitude1218%
Speed & response1015%
Price & value1015%
Communication710%
Honesty & trust46%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recommend his services to anyone looking for lawncare/ Landscaping services.”
“Jorge and his crew at West bench Landscaping did a wonderful job for my wife and I.”
“Extremely professional, reasonably priced, fast, and quick/easy communication - overall a pleasure to work with.”
“They cleaned up all the debris nicely and did everything so quickly.”
“Jorge was great at responding, I believe his service price was reasonable for everything I asked.”
“They were super communicative, professional, fast, and by far the best priced.”
“Jorge, the owner is honest, conscientious, creative, easy to work with and flexible, accommodating numerous changes to original design as the project unfolded.”
People customers mention
Jorge5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired West Bench Landscaping for 2 kinds of job. Pick one to see what they paid and said.
EEmily10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jorge and his team did a great job! They added a gravel parking area and replaced a weed covered parking strip with decorative landscaping. Extremely professional, reasonably priced, fast, and quick/easy communication - overall a pleasure to work with. I’ll be calling them back for future jobs. Thank you!
Great priceService not listed
AAlan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jorge and his crew at West bench Landscaping did a wonderful job for my wife and I. They helped us design and install the zero scape lands scaping we were looking for. I would recommend him anytime. Alan & Janet Smith
Service not listed
Aangel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jorge was great at responding, I believe his service price was reasonable for everything I asked. He even bought me and my kids lunch. I recommend his services to anyone looking for lawncare/ Landscaping services.
Reasonable priceLawn careSod installation
LLynnette2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I highly recommend West Bend Landscapers. Jorge is great to work with, sees and understands your vision of your project. He did a wonderful job on a new cement patio and cedar wood patio cover for me. He removed two very tall trees and some bushes. He did a cement border and landscaped with decorative rocks and…
PPam13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They did a great job! Will use them again for other projects. Very friendly and reasonable prices.
Reasonable priceLandscaping maintenance
BBryanLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Got a bid to come and flip our park strip, it was $400 less than another bid. They did a very good and fast job and are looking forward to having them come out for more projects.
Jorge and his team did a great job! They added a gravel parking area and replaced a weed covered parking strip with decorative landscaping. Extremely professional, reasonably priced, fast, and quick/easy communication - overall a pleasure to work with. I’ll be calling them back for future jobs. Thank you!
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you so much, Emily! It was a pleasure working with you to upgrade your parking strip and add the gravel parking area. We really appreciate your kind words about our team's communication and service. Don't hesitate to reach out whenever you're ready for your next project!
C
Christopher Valenzuela2 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Jorge and his crew at West bench Landscaping did a wonderful job for my wife and I. They helped us design and install the zero scape lands scaping we were looking for. I would recommend him anytime. Alan & Janet Smith
Services: Service not listed
Response from the owner · 5 months ago
Thank you, Alan & Janet, for the wonderful review! We’re so glad you’re happy with your zero‑scape landscaping and that we could help bring your vision to life. Your trust and recommendation truly mean a lot to us. Enjoy your new landscape, and thank you again for choosing West Bench Landscaping!
A
angel osorio2 reviewsiTotal number of Google reviews angel has written across all businesses on Google Maps, not just this one.
Jorge was great at responding, I believe his service price was reasonable for everything I asked. He even bought me and my kids lunch. I recommend his services to anyone looking for lawncare/ Landscaping services.
Price assessment: Reasonable price
Services: Lawn care, Sod installation
L
Lynnette DeLuyck2 reviewsiTotal number of Google reviews Lynnette has written across all businesses on Google Maps, not just this one.
I highly recommend West Bend Landscapers. Jorge is great to work with, sees and understands your vision of your project. He did a wonderful job on a new cement patio and cedar wood patio cover for me. He removed two very tall trees and some bushes. He did a cement border and landscaped with decorative rocks and plants. I love the work he and his crew did. They cleaned up all the debris nicely and did everything so quickly. Most of all it was a pleasure to hire Jorge for my projects. His pricing is very fair and he does excellent work. Thank you Jorge!
Response from the owner · 6 months ago
Lynnette, thank you so much for the amazing review. It was a pleasure working with you and bringing your project to life. I’m really glad you’re happy with the patio, cover, landscaping, and everything we completed. You were great to work with, and I appreciate you trusting me and my crew with your home. If you ever need anything in the future, I’m always here to help.
P
Pam Anderson13 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Got a bid to come and flip our park strip, it was $400 less than another bid. They did a very good and fast job and are looking forward to having them come out for more projects.
Price assessment: Great price
Z
Zac Gibson7 reviewsiTotal number of Google reviews Zac has written across all businesses on Google Maps, not just this one.
They did a wonderful xeriscape me and my wife are very happy with the work and the sprinkler system thank you for the hard work you and the crew put in
T
Tanner EddingtonLocal Guide · 7 reviewsiTotal number of Google reviews Tanner has written across all businesses on Google Maps, not just this one.
They were super communicative, professional, fast, and by far the best priced. I had a very large project of extremely overgrown flowerbeds and putting gravel down the side of my yard. They got it done super quickly and everything was done to a fantastic standard. Highly recommend using them for your next project.
K
kkathleen eaton9 reviewsiTotal number of Google reviews kkathleen has written across all businesses on Google Maps, not just this one.
Very friendly and easy to work with, gave us a bid we thought was fair, took there time not rushed at all did it one day, wasn't sure on the weather. But they did a great job and done in one day even surprised me with the stepping stones that I love. We'll definitely be calling them again. My husband has already talk to them planning this fall.
Would recommend them for sure.
