iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★2,564 Google reviews · 323 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$677typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, clear communication, and professional conduct of West Houston Electric technicians, noting that staff often explain work processes and offer future maintenance advice. However, several low-star reviews criticize the company for high pricing, significant callout fees, and estimates that customers perceive as excessive for simple repairs or diagnostics. Despite these complaints regarding costs, the majority of feedback praises the efficiency and reliability of the electrical services provided.
Google rating: 4.9 out of 5 from 2,564 reviews (98% five-star).
Reviews on this page: 2,565 Google reviews (2,218 with written comments, 50 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 25, 2026.
Service: Electrician serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
West Houston ElectricElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Houston Electric: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Houston Electric: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Houston Electric: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Houston Electric: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Houston Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Houston Electric: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
2,565 Google reviews we collected
4.9of 5
5 stars2,50298%
4 stars331%
3 stars80%
2 stars40%
1 star181%
Praise vs complaints
Phrases our text analysis found in 2,218 written reviews
99%praise
Praise5,31099%
Complaints401%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price7515%
Reasonable35072%
Overpriced204%
Not sure418%
$677+42% vs typical electricians
Middle half of what 422 customers paid ($295–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,48828%
Quality & results1,01219%
Speed & response93117%
Communication69313%
Would recommend64312%
Honesty & trust3156%
Price & value2685%
What customers talk about
We read 2,218 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“West Houston Electric was knowledgeable, prompt, efficient, and professional.”
“Matt did a Great job of diagnostic and fixing the problem.”
“I would avoid, they appear to have adopted every awful business practice imaginable”
“Their electrician was knowledgeable, efficient, and handled everything smoothly the first time.”
“He took time to explain things and I did not feel rushed while speaking with him.”
“I appreciated the excellent service and would confidently recommend them.”
“The repairman was courteous and pleasant; however, never again will I consider their services when they could have had a customer for life.”
“West Houston Electric was reliable, prompt, efficient, and highly professional.”
“Not his issue, but I'm not a fan of the way West Houston Electric isn't transparent with their charges.”
“He did a safety inspection first and gave me a free quote on the installation.”
“The service was not affordable for me but he explained everything in understandable ways.”
People customers mention
Theo115 reviews
Rolan64 reviews
Christian47 reviews
Joseph35 reviews
Drew31 reviews
Bowes26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired West Houston Electric for 8 kinds of job. Pick one to see what they paid and said.
melaney2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★
Matt did a Great job of diagnostic and fixing the problem. He also did inspections work. We would know if we would have future problems. He seemed very concerned for our safety as well as our appliance was working. I would say ask for Matt. He knows what he’s doing.
Doug1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Matt was very efficient and informative. Explained everything clearly and did a nice job.
Paid $1–500Reasonable priceElectrical outlet & switch repairService not listed
Dennis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
West Houston Electric was reliable, prompt, efficient, and highly professional. Omar is knowledgeable and worked around my schedule without making things complicated. I appreciated the excellent service and would confidently recommend them.
TimLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Travis provided a truly professional experience and service in getting my house up to code. I had so many things wrong from previous electricians and he articulated each issue and risk associated. Im embarrassed from taking the cheap way out in the past. You get what you pay for and I'm happy my house is done right
Sandra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
5/5 stars. I was very impressed with the reliability and efficiency of West Houston Electric. The electrician arrived promptly, displayed thorough knowledge, and completed the electrical repair quickly and professionally. Rolan was especially pleasant, professional, answering all questions and ensuring everything was done correctly.
SusanLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Rolan did an amazing job, great communications, friendly, got the work done in a timely way, would use again and helped me with all my questions
Matt did a Great job of diagnostic and fixing the problem. He also did inspections work. We would know if we would have future problems. He seemed very concerned for our safety as well as our appliance was working. I would say ask for Matt. He knows what he’s doing.
Price assessment: Not sure
Price: $1–500
Services: Electrical outlet & switch repair
Response time: 0–1 hr
Response from the owner · an hour ago
Melaney, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re really glad Matt was able to quickly diagnose and fix the issue, complete the inspection, and make sure everything was safe and working properly ⚡💡—as a family-owned business, that kind of care means a lot to us.
Ruben Gasca9 reviewsiTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.
West Houston Electric was knowledgeable, prompt, efficient, and professional. I appreciated how reliably they handled my electrical needs and worked around my busy schedule without making things complicated. Thank you travis Q, you are awesome
Services: Fan installation
Response from the owner · a day ago
Ruben, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re really glad our family-owned team could be prompt, efficient, and keep everything simple while working around your schedule—Travis Q will love hearing this ⚡💡🔌
emile mitchellLocal Guide · 32 reviewsiTotal number of Google reviews emile has written across all businesses on Google Maps, not just this one.
Emile, thanks so much for the kind words—hearing that our electrician was courteous and checked everything thoroughly means a lot to our family-owned team ⚡🔌. We’re really glad you’re very happy with the excellent work ⭐⭐⭐⭐⭐
Cindy Honny1 reviewiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Cindy, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re glad you found our family-owned team professional and quick—exactly what we aim for every time.
Travis HuffmanLocal Guide · 12 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Landon and the other technician did a great job. Very efficient and well explained. Performed a diagnostic and identified and fixed a problem others had worked hours on. Highly recommended.
Matt came out on another call and was extremely professional and efficient. Easy company to work with, will be calling them again next time needed.
Response from the owner · 9 months ago
Thank you, Travis! ⭐⭐⭐⭐⭐ We're thrilled to hear that Landon and the team nailed it with efficiency and clarity, even solving a tricky problem! Your high recommendation means the world to our family-owned business. ⚡💡
Harish Chandna10 reviewsiTotal number of Google reviews Harish has written across all businesses on Google Maps, not just this one.
Eryka, thank you for the kind words—we really appreciate it! Frankie will be happy to hear you thought he did a good job ⚡💡 As a family-owned business, it means a lot to earn your trust ⭐⭐⭐⭐
Matt Covington6 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
West Houston Electric stood out for reliability, promptness, and professionalism. Their electrician was knowledgeable, efficient, and handled everything smoothly the first time. I truly appreciated the excellent Electrical Repair service.
Response from the owner · 2 days ago
Matt, thank you for the awesome review ⭐⭐⭐⭐⭐—we’re grateful you noticed our reliability, promptness, and professionalism. As a family-owned business, it means a lot to hear our electrician got your electrical repair handled smoothly the first time ⚡💡🔌.
William Murray5 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I just had Frankie come out to my house to install a light fixture in my bathroom. It was an old fluorescent light in a tight spot! He made quick work of it, kept the space clean, and was super friendly. I’m usually pretty anxious having service people in my home and sometimes worry about feeling judged for the messes in my house but he put me at ease right away and I felt no judgement from him at all. He did a safety inspection first and gave me a free quote on the installation. He also quoted me on some things he noticed around the house. He took time to explain things and I did not feel rushed while speaking with him. He offered the membership and explained the service but wasn’t pushy about it. Also he wore shoe covers which I appreciate! Thank you Frankie! You are a terrific electrician and I will definitely be using this company again in the future. - Kailyn Murray
Please note in the photo my light fixture is a little off center but I personally decided to keep it that way. Frankie offered his services to center it but I declined.
Price assessment: Reasonable price
Price: $1–500
Services: Light fixture installation
Response from the owner · 5 days ago
Thanks so much, William ⭐⭐⭐⭐⭐—we’re grateful you chose our family-owned West Houston Electric! ⚡💡 Frankie will be glad to hear he made the tight bathroom fixture swap quick and clean, walked you through the safety inspection without rushing, and helped you feel comfortable in your home (shoe covers included 👟). We really appreciate your trust and look forward to helping you again! 🔌
Doug Mulvaney1 reviewiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Matt was very efficient and informative. Explained everything clearly and did a nice job.
Price assessment: Reasonable price
Price: $1–500
Services: Electrical outlet & switch repair, Service not listed
Response time: 0–1 hr
Response from the owner · a week ago
Doug, thanks so much for the 5-star review ⭐⭐⭐⭐⭐—we’re really glad to hear Matt was efficient, informative, and explained everything clearly while delivering great work. We truly appreciate your support of our family-owned business ⚡💡🔌
