Omar Sanchez9 reviewsTotal number of Google reviews Omar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and professional staff and very kind to my pet whom I took to be spayed.
West Texas Cimarron Canyon Veterinary Clinic
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%12+0.8Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 32 veterinary dentistsPosition by Experts Score among all companies we track in this category. · better than 19%
4.7 ★★★★★ 316 Google reviews · 24 photos
90%five-star reviews
4.66★last 12 monthsAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
West Texas Cimarron Canyon Veterinary Clinic at a glance
Google reviewers rate West Texas Cimarron Canyon Veterinary Clinic 4.7 out of 5 based on 316 reviews, with the owner responding to only 1% of feedback. Customers frequently praise the friendly, professional staff, affordable pricing, and thorough care for services like spaying, vaccinations, and suture removal. However, low-star reviews highlight recurring issues with long wait times for walk-in patients and a perceived lack of clear communication regarding treatment plans or urgent care decisions.
- Google rating: 4.7 out of 5 from 316 reviews (90% five-star).
- Reviews on this page: 316 Google reviews (277 with written comments, 38 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 22, 2026.
- Service: Veterinary Dentist serving El Paso, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other veterinary dentists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Texas Cimarron Canyon Veterinary Clinic: 65/100 on this factor. Category median: 82.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Texas Cimarron Canyon Veterinary Clinic: 49/100 on this factor. Category median: 71.C
49
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 88.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Texas Cimarron Canyon Veterinary Clinic: 100/100 on this factor. Category median: 81.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Texas Cimarron Canyon Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Texas Cimarron Canyon Veterinary Clinic: 12/100 on this factor. Category median: 49.F
12
Bar = this company · dark tick = category median.
Star ratings
316 Google reviews we collected
- 5 stars28490%
- 4 stars41%
- 3 stars21%
- 2 stars41%
- 1 star227%
Praise vs complaints
Phrases our text analysis found in 277 written reviews
- Praise42395%
- Complaints245%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4945%
- Reasonable5954%
- Overpriced11%
- Not sure11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15936%
- Would recommend7116%
- Quality & results5713%
- Price & value5212%
- Speed & response4911%
- Communication368%
- Honesty & trust235%
What customers talk about
We read 277 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly and professional staff and very kind to my pet whom I took to be spayed.”
“I called to speak to the manager and one employee hung up on me because according to him I refused to give information.”
“If you’re looking for a veterinary clinic with compassionate staff, excellent service, and convenient hours, I highly recommend West Texas Veterinary Clinic.”
“I will definitely not be coming back to this establishment, and I do not recommend you come if you want good communication between you and their emplo…”
“We’ve brought our dogs here on multiple occasions, and every single visit has been an excellent experience.”
“The pricing was also very fair, especially for an emergency visit.”
“I spoke to a friend and he said they were a little pricey.”
“Friendly staff, in and out quickly, and both my dog and kitten gave two paws up!”
“I’m aware that the delays were due to the doggies in front of us having more critical issues and I completely understand that’s out of the staff’s control.”
“Staff was very helpful and answered all our questions!”
“However, I didn’t appreciate the lack of communication and help from the staff.”
“You can genuinely tell they care about the animals they treat and take pride in the work they do.”
“Even if they could have seen my pet after watching an employee treat an animal that way unchecked I’d never trust them with my pets care.”
People customers mention
- Diaz 16 reviews
- Saturdays 6 reviews
- Hernandez 6 reviews
- Sam 5 reviews
- Louie 4 reviews
- Kaitlyn 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired West Texas Cimarron Canyon Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Omar9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Friendly and professional staff and very kind to my pet whom I took to be spayed.
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Everyone was so kind and understanding of my dogs needs as she is a reactive dog. I was in and out quickly!
Great price
JessLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
I called prior to leaving my house from the northeast and as soon I got to the clinic they told me they weren't seeing any other patients!
NancyJay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Such a great place for MY fur baby, The staff is amazing, so professional and caring - I appreciate the extra care on My fur baby, THANK YOU all for such kind care!!!! Karina I thank U very much, Chato loved YOU!!!
Great priceService not listed
DanielaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very friendly and great service from the staff. Jacky at the desk was super helpful as well as my technician Kaitlyn.
Great price
SabrinaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I just recently started coming to West Texas Cimarron and I and my pets like it. We are both treated thoroughly.
Reasonable priceService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 31 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 316 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mariangela CobianLocal Guide · 23 reviewsTotal number of Google reviews Mariangela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOverall, it was not a pleasant experience to solicit services from this establishment. I took my dog for a routine wellness exam as a first time patient and since it’s a walk-in for their services, they told me they would take her to the back shortly. I’m aware that walk-in services may take some time and I was completely fine with waiting until she would be seen. And then 2 hours go by. The doggies in front of us are taken to the back and we hear nothing for 2 full hours. At this point, it’s nearing 12PM and one of the staff members comes to inform us that they would be closing the door for the next 2 hours, but we were welcome to wait until after lunch to be possibly seen for the wellness exam. She also offered to take my dog to the back to perform a “quick” wellness exam were they would just take her vitals and “check her” for a couple of minutes, but we would still be charged for the full amount of the wellness exam, which in my opinion, is totally absurd as the service provided wouldn’t be the complete service and attention. I asked her if there was a possible way to place an appointment for her for another day so that she would be guaranteed to be seen, after all at this point we’ve already waited 2 hours and nothings been done. She stated that there’s only walk-ins and that I could come back tomorrow to wait to be seen, but again, the same issue could possibly happen tomorrow since the appointment wasn’t guaranteed. I also asked if the “quick” wellness exam cost could be waived since we had waited for so long and she wouldn’t get the full work up, but no, it was going to be charged the full cost. I’m aware that the delays were due to the doggies in front of us having more critical issues and I completely understand that’s out of the staff’s control. However, I didn’t appreciate the lack of communication and help from the staff. The doggies in front of us were already there for a while, and the staff at that point would’ve already known that they’re more critical. One of the staff members could’ve definitely given us a heads up 1 hour or even 30 minutes into the waiting period to give us a heads up that it would take a while and that they close for lunch. But no, they were obligated to tell this to us because it was nearing 12 PM and they wanted to lock the doors so they could go to a 2 hour lunch, which again, same amount of time that we waited sitting around for no outcome. I will definitely not be coming back to this establishment, and I do not recommend you come if you want good communication between you and their employees, especially for long-term care. Please work on your communication and time management skills to prevent this from happening with another client.
Melissa Rodriguez3 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone was so kind and understanding of my dogs needs as she is a reactive dog. I was in and out quickly!
- Price assessment: Great price
Lance Callender6 reviewsTotal number of Google reviews Lance has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service as always, super friendly staff. Highly recommend.
JessLocal Guide · 20 reviewsTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called prior to leaving my house from the northeast and as soon I got to the clinic they told me they weren't seeing any other patients!
NancyJay Gutierrez7 reviewsTotal number of Google reviews NancyJay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a great place for MY fur baby, The staff is amazing, so professional and caring - I appreciate the extra care on My fur baby, THANK YOU all for such kind care!!!! Karina I thank U very much, Chato loved YOU!!!
- Price assessment: Great price
- Services: Service not listed
Daniela VarelaLocal Guide · 17 reviewsTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly and great service from the staff. Jacky at the desk was super helpful as well as my technician Kaitlyn.
- Price assessment: Great price
Alo3 reviewsTotal number of Google reviews Alo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a very frustrating and disappointing experience with West Side Cimarron Veterinary Clinic. I usually take my pet to Dr. C’s Veterinary Clinic, but unfortunately, they were closed due to a power outage, and I was on a time crunch to get my pet’s rabies vaccination done. I decided to give this clinic a chance, hoping they would be helpful and understanding of my situation. Instead, I was met with what felt like one excuse after another just to get a simple rabies vaccination. The process was unnecessarily difficult and frustrating, especially considering I was already short on time and was only trying to make sure my pet received an important vaccination. If there was a legitimate reason they couldn’t provide the service, I would have appreciated a clear and honest explanation from the beginning rather than feeling like I was being given excuses. I understand that veterinary clinics have policies and procedures, but communication and customer service still matter. I went there because my usual veterinarian was unexpectedly closed, and instead of receiving helpful service, I walked away disappointed and frustrated. Based on my experience, I would not recommend this clinic. I hope they improve the way they communicate with customers and handle situations like this in the future.
- Price assessment: Overpriced
- Services: Large animals
Justin Sikorski4 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI can’t say enough great things about West Texas Veterinary Clinic! We’ve brought our dogs here on multiple occasions, and every single visit has been an excellent experience. Once again, we brought one of our dogs in today for a suture removal, and the staff went above and beyond to provide outstanding care. What really sets this clinic apart is their incredibly friendly, knowledgeable, and professional staff. You can genuinely tell they care about the animals they treat and take pride in the work they do. They consistently provide exceptional service and make every visit a positive experience. Another huge plus is their convenient operating hours, especially being open on Saturdays! Having a reliable veterinary clinic available on the weekend is a tremendous benefit for pet owners with busy schedules. It’s rare to find a place that consistently delivers this level of care, professionalism, and customer service. West Texas Veterinary Clinic has earned our trust time and time again, and we wouldn’t hesitate to bring any of our dogs back. If you’re looking for a veterinary clinic with compassionate staff, excellent service, and convenient hours, I highly recommend West Texas Veterinary Clinic. They truly deserve every one of these five stars!
- Services: Large animals
Terry FraireLocal Guide · 121 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOmg..they saved my dogs life..forever grateful!! ❤️🙏🙏🙏🙏
- Price assessment: Great price
- Services: Service not listed
West Texas Cimarron Canyon Veterinary Clinic on Google Maps →
Business details
- Address: 1550 Resler Dr Ste L, El Paso, TX 79912
- Phone: (915) 297-5054
- Website: wtxcimarroncanyonvetclinic.com
- Service area: El Paso, TX