Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

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West Tree Service

Tree service · Hendersonville, TN · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 36 palm tree trimmersPosition by Experts Score among all companies we track in this category. · better than 26%
4.9 ★★★★★ 297 Google reviews · 23 photos
98%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
Oct 2026latest review
📞 Call (615) 456-2011Request a call backWebsite ↗

West Tree Service at a glance

Customers frequently highlight punctuality, thorough cleanup, and professional communication regarding tree removal, pruning, and stump grinding services. Pricing is often described as reasonable, with many noting efficient scheduling and detailed upfront estimates. The primary criticism involves missed appointments for quotes or a lack of follow-up communication, while one report details an unsecured vehicle load causing road debris and damage.

  • Google rating: 4.9 out of 5 from 297 reviews (98% five-star).
  • Reviews on this page: 297 Google reviews (252 with written comments, 24 with photos).
  • Owner responses: the business replied to 10% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Palm Tree Trimmer serving Hendersonville, Tennessee.

Data from Google, last updated November 1, 2026.

Score profile vs other palm tree trimmers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction93Reliability82Craft & service100Value100Momentum100Replies to reviews34Satisfaction: 93 (median 95)Reliability: 82 (median 95)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 34 (median 65)
West Tree ServicePalm Tree Trimmers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Tree Service: 93/100 on this factor. Category median: 95.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Tree Service: 82/100 on this factor. Category median: 95.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Tree Service: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Tree Service: 34/100 on this factor. Category median: 65.D
34

Bar = this company · dark tick = category median.

Star ratings

297 Google reviews we collected

  • 5 stars29098%
  • 4 stars41%
  • 3 stars00%
  • 2 stars00%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 252 written reviews

  • Praise56698%
  • Complaints102%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1043%
  • Reasonable1357%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude13423%
  • Would recommend12021%
  • Quality & results11720%
  • Speed & response9416%
  • Price & value6912%
  • Communication234%
  • Honesty & trust193%

What customers talk about

We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Exceptional tree service; fast, efficient, courteous, the best!”
  • “Very happy with the overall service and would definitely recommend.”
    “I cannot recommend these guys enough!”
  • “These folks are amazing, great work and went over and above, very thankful for them.”
    “I had the remaining 17 Leylands removed as they were in terrible condition.”
  • “They were at my house on time and did an excellent job in removing a tree and getting another planted.”
  • “West Tree Service did a great job at a reasonable price.”
    “Taking my car to get estimates.”
  • “Communication was wonderful and they cleaned up after themselves.”
  • “clean, fast , details given upfront and scheduled promptly .”

People customers mention

  • Harrison 8 reviews
  • Job 3 reviews
  • Jessica 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired West Tree Service for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

WilliamLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

These folks are amazing, great work and went over and above, very thankful for them.

Great priceTree trimming & pruningTree removal
Josie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The crew was on time and they did a great job. Communication was wonderful and they cleaned up after themselves. We will use them again. Josie I.

Tree trimming & pruning
LarryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

West Tree Service did a fantastic job removing 2 large Oak trees (one was 3ft Diameter), grinding the 2 Stumps, and removed all are debris.

Tree stump grindingTree stump removalTree removal
Denise11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I’ve used West Tree Service four times now. They are fantastic, and I highly recommend them.

Reasonable priceTree removal+ Responsiveness+ Punctuality+ Quality
AnthonyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They were at my house on time and did an excellent job in removing a tree and getting another planted. Very happy with the overall service and would definitely recommend.

Reasonable priceTree planting
HLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Skilled, courteous, and reasonable. Were attentive to my questions and concerns, but professional in their advice. Helped me with my 85 yo oak. High quality work at all levels. Huge! Thank you Harrison and everyone on the team including Donny at Clark Crane.

Jobs customers hired them for

JobReviewsCategory typical
Tree removal127—
Tree trimming & pruning69—
Tree stump removal67—
Tree stump grinding39—
Tree planting4—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 297 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Frank Cleveland4 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional tree service; fast, efficient, courteous, the best!

  • Price assessment: Reasonable price
  • Services: Tree trimming & pruning
William CummingsLocal Guide · 21 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These folks are amazing, great work and went over and above, very thankful for them.

  • Price assessment: Great price
  • Services: Tree trimming & pruning, Tree removal
Josie Inlow3 reviewsTotal number of Google reviews Josie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The crew was on time and they did a great job. Communication was wonderful and they cleaned up after themselves. We will use them again. Josie I.

  • Services: Tree trimming & pruning
Larry JohnsonLocal Guide · 17 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

West Tree Service did a fantastic job removing 2 large Oak trees (one was 3ft Diameter), grinding the 2 Stumps, and removed all are debris.

  • Services: Tree stump grinding, Tree stump removal, Tree removal
Denise Harris11 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used West Tree Service four times now. They are fantastic, and I highly recommend them.

  • Price assessment: Reasonable price
  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Tree removal
Anthony BasilioLocal Guide · 18 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were at my house on time and did an excellent job in removing a tree and getting another planted. Very happy with the overall service and would definitely recommend.

  • Price assessment: Reasonable price
  • Services: Tree planting
H GentryLocal Guide · 26 reviewsTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Skilled, courteous, and reasonable. Were attentive to my questions and concerns, but professional in their advice. Helped me with my 85 yo oak. High quality work at all levels. Huge! Thank you Harrison and everyone on the team including Donny at Clark Crane.

Tracey Reynolds3 reviewsTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome work.. clean, fast , details given upfront and scheduled promptly .. Highly recommend West Tree Service !!!!

  • Price assessment: Great price
  • Services: Tree removal
Aaron Sain3 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Second time to use them. Total pros at what they do. Clean-up is also incredible.

  • Price assessment: Great price
  • Services: Tree trimming & pruning, Tree removal
Mike Flanagan10 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

West Tree Service did a great job at a reasonable price.

  • Price assessment: Reasonable price
  • Services: Tree trimming & pruning

West Tree Service on Google Maps →

Business details