Pest control service · Ivins, UT · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%40+2.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#160 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★674 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
43%reviews answered by the owner
$56typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Western Pest Control five out of five stars, frequently citing punctuality, effective pest elimination, and friendly, professional communication from technicians. Customers often appreciate same-day service availability and detailed explanations of performed treatments. However, lower-rated feedback notes instances where technicians failed to notify customers of job completion or where inspections resulted in sales pitches without thorough assessments. Some reviewers also expressed concern that pricing for brief visits seemed high relative to the time spent on-site.
Google rating: 5.0 out of 5 from 674 reviews (97% five-star).
Reviews on this page: 674 Google reviews (580 with written comments, 8 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: November 4, 2026.
Service: Pest Control Service serving Ivins, Utah.
Data from Google, last updated November 5, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Western Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Pest Control: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Pest Control: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Pest Control: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Pest Control: 40/100 on this factor. Category median: 96.C
40
Bar = this company · dark tick = category median.
Star ratings
674 Google reviews we collected
5.0of 5
5 stars65597%
4 stars142%
3 stars20%
2 stars20%
1 star10%
Praise vs complaints
Phrases our text analysis found in 580 written reviews
100%praise
Praise880100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1932%
Reasonable3863%
Overpriced00%
Not sure35%
$56-49% vs typical pest control services
Middle half of what 39 customers paid ($43–$94) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30935%
Quality & results28632%
Speed & response11513%
Communication799%
Would recommend546%
Honesty & trust243%
Price & value152%
What customers talk about
We read 580 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional and detailed in taking care of our pest problem!”
“Western Pest control is a great company and they do a great job.”
“He’s fast and efficient and keeps our home bug free.”
“Friendly and courteous and explained the services he would perform.”
“I highly recommend Brennan and Western to anyone seeking top notch pest control at a reasonable price.”
“Scott is dependable and friendly and keeps the bugs away.”
“Western Pest Control has been affordable, dependable and professional.”
People customers mention
Austin16 reviews
Adam15 reviews
Beatty15 reviews
Scott14 reviews
Carroll13 reviews
Silva12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Western Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Judy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★
Silver was exceptional. Answered all my questions. Was polite and professional. He noticed the problem areas before I could mention them to him. Glad I came back to Western Pest. Thank you.
Paid $40–60Great priceRodent exterminationSpider exterminationGeneral pest inspection
Julie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Professional and detailed in taking care of our pest problem! Friendly and courteous and explained the services he would perform.
Paid $20–40Great priceSpider exterminationGeneral pest inspectionCockroach extermination
ChandlerLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This stuff actually works! They sprayed for the first time and we had millions of dead bugs all over our yard! Gives me relief knowing it’s working and they won’t get into my house! Silver was kind and informative with our first service.
Paid $40–60Reasonable price
Pam9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Shad from western Pest Control arrived at the stated time. He was friendly and efficient in servicing my home.
Paid $20–40Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
LisaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Kent serviced my yards today and did a thorough job. He also checked bait boxes. He was very friendly and professional and did an excellent job.
Paid $140–160Great priceRodent extermination
L6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Thomas was awesome! He’s very thorough and patient answering all my questions and concerns as I’ve never had a rodent problem in any home before and possibly termites. I feel confident he, and his fellow coworkers, will take care of things from here on out.
Shad serviced our home today. As always your reps do an excellent job. I have company so not only did he have my dogs to help him but hers as well. Kudos to job well done!
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · Edited 8 months ago
Thank you, Bruce, for sharing this! We’re so glad Silver continues to provide excellent pest control service and goes the extra mile to communicate before and during your service. Taking the time to check in and make sure everything is addressed—even when you’re away—is exactly the level of care we believe in at Western Pest Control. We truly appreciate your trust and are grateful to protect your home.
Judy Burton3 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Silver was exceptional. Answered all my questions. Was polite and professional. He noticed the problem areas before I could mention them to him. Glad I came back to Western Pest. Thank you.
Price assessment: Great price
Price: $40–60
Services: Rodent extermination, Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Spiders
Response from the owner · Edited 6 months ago
Thank you, Judy! We’re so glad you came back to Western Pest Control and had such a great experience. It’s wonderful to hear that Silver was attentive, proactive, and took the time to answer all your questions—that’s the level of pest control service we strive for. We’re grateful for your trust and happy to have you back with us!
Daniel Sanzone12 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Austin is great
Does a great job and is a good guy
Price assessment: Reasonable price
Price: $20–40
Positive: Punctuality, Value
Services: Ant extermination, Cockroach extermination, General pest inspection, Rodent extermination
Response from the owner · Edited 7 months ago
Hi Daniel — thank you for the great review! We’re glad to hear Austin does a great job and takes such good care of our customers. We really appreciate you trusting Western Pest Control.
Tiffany Nelson2 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Western is the best! They have been doing our pest control for years and we have always been so happy. And they are so nice and professional - always. Lincoln is so great.
Services: General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Termites, Cockroaches, Spiders
Julie Spriggs10 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Professional and detailed in taking care of our pest problem! Friendly and courteous and explained the services he would perform.
Price assessment: Great price
Price: $20–40
Services: Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
Response from the owner · Edited a week ago
Thank you, Julie! We love hearing that your pest professional took the time to explain everything and gave your pest problem the attention it deserved. Friendly, thorough, and courteous—that's the Western Pest Control way! We're grateful for your trust and glad we could help send those unwanted little guests packing!
Ronald HansonLocal Guide · 49 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Tom explained everything to me and did a great job. So personable and kind. Thank you!
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents, Spiders, Other
Response from the owner · 2 weeks ago
Thank you so much, Kathleen! We love hearing that Tom took the time to explain everything and made your pest control service such a positive experience. His kindness and personal touch are exactly what we strive for at Western Pest Control. We're grateful for your trust and appreciate you taking the time to share!
Chandler TysonLocal Guide · 16 reviewsiTotal number of Google reviews Chandler has written across all businesses on Google Maps, not just this one.
This stuff actually works! They sprayed for the first time and we had millions of dead bugs all over our yard! Gives me relief knowing it’s working and they won’t get into my house! Silver was kind and informative with our first service.
Price assessment: Reasonable price
Price: $40–60
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 3 weeks ago
Chandler, I love this update! Seeing all those bugs afterward might not be pretty, but knowing the treatment is doing its job is a pretty great feeling! I'm so glad Silver made your first visit a positive one and took the time to explain everything. Thanks for giving Western a chance to earn your trust. We're happy to have you with us!
Ron Hutchison6 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Scott is a great representative of Western Pest Control. He is friendly and professional. He always answers any questions I have. Everyone at Western Pest Control is great.
Positive: Responsiveness, Punctuality, Quality
Services: Cockroach extermination
Response from the owner · Edited 4 weeks ago
Ron, thank you! I love hearing that Scott always takes the time to answer your questions and makes every visit a good experience. And your kind words about the rest of our team are such a wonderful bonus! We're lucky to have Scott, and we're just as grateful to have customers like you!
mike devey2 reviewsiTotal number of Google reviews mike has written across all businesses on Google Maps, not just this one.
Scott went above and beyond as usual,he did an outstanding job
Response from the owner · a month ago
Mike, we love hearing this! 💙 Scott has a way of going that extra mile, and we’re so glad you continue to feel well taken care of. Thanks for recognizing the effort he puts in—we’ll make sure he gets the well-deserved shoutout! 😊
