Pest control service · Ivins, UT · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%59+4.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#138 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 62%
5.0★★★★★680 Google reviews · 14 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
50%reviews answered by the owner
$45typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for punctual, thorough treatments targeting spiders, scorpions, and other pests, noting that technicians clearly explain their findings and address specific concerns. The service includes both interior and exterior spraying, with staff often accommodating scheduling needs and providing detailed information about the work performed. One low-star review criticized an incorrect pest diagnosis and a high initial quote coupled with a mandatory monthly subscription, contrasting with the generally positive feedback regarding professionalism and communication.
Google rating: 5.0 out of 5 from 680 reviews (98% five-star).
Reviews on this page: 680 Google reviews (580 with written comments, 6 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 28, 2026.
Service: Pest Control Service serving Ivins, Utah.
Data from Google, last updated November 5, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Western Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Pest Control: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Pest Control: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Pest Control: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Pest Control: 59/100 on this factor. Category median: 96.C
59
Bar = this company · dark tick = category median.
Star ratings
680 Google reviews we collected
5.0of 5
5 stars66698%
4 stars122%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 580 written reviews
100%praise
Praise830100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4544%
Reasonable5856%
Overpriced00%
Not sure00%
$45-58% vs typical pest control services
Middle half of what 74 customers paid ($32–$58) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29335%
Quality & results27533%
Speed & response12215%
Communication719%
Would recommend455%
Honesty & trust142%
Price & value121%
What customers talk about
We read 580 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Austin is always courteous and is so knowledgeable about treatment for this area of Utah!”
“Thank you Western Pest Control For the many years of great service.”
“I called this company because I found a bug in my bed and was fearing the worst!”
“He was very punctual, respectful, and kind throughout the entire pest control process.”
“He explained everything very clearly and carried out the work with impeccable professionalism.”
“I feel well cared for, I highly recommend Lincoln for all your pest needs!”
“They provide reliable service and expert technicians like Adam Trusell who not just knowledgeable about their jobs but are also sensitive to my needs…”
“I thought their fees were reasonable and I will be using them for all of my pest problems.”
People customers mention
Austin14 reviews
Hill14 reviews
Adam13 reviews
Chris13 reviews
Lockwood10 reviews
Scott9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Western Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Nico8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have used this company for over 15 years, mainly because I live in the sticks and their formula also targets scorpions BUT, is safe for reptiles. I have always been 5 🌟 satisfied! Thank you Western Pest Control For the many years of great service.
Nicki P.
Paid $20–40Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Lisa13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Lincoln was very thorough and removed many webs and visible spider nests. He was also very professional and accommodating to my schedule. Thanks Lincoln.
Chris1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We had a scheduled service for next week, but because we had issues that we need to take care of right away. Silver came out and took care of them for us. I’m very pleased with the service that we’ve gotten from Western Pest Control everyone who’s come out there has done exceptional work.
TammyLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Silver checked in with my husband when he arrived to service our home and property fence line. He was very apologetic about our normal service guy being out ill.
Silver did an excellent job for his first time servicing our home and property.
Paid $40–60Great priceGeneral pest inspection
Deana11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Brushed the outside of the house for spider webs and sprayed the entire yard. Did a very good job spraying the foundation of the house.
Paid $60–80Great priceSpider exterminationGeneral pest inspectionCockroach extermination
LaDonnaLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Thank You Lincoln for coming out and taking care of all our pest’s. You did a great Job and we think you are pretty Amazing. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Austin is always courteous and is so knowledgeable about treatment for this area of Utah!
He is great, we have been with Western for many years!
Shannon g
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · Edited 6 days ago
Shannon, this makes us smile! Austin sure knows his way around Southern Utah's creepy-crawlies, and we're lucky to have him on our team! We love hearing that his knowledge and kindness continue to make a difference for you. And after all these years with Western, we hope you know just how much we appreciate your loyalty and trust. Thank you for letting us take care of your home!
Cristal Morales2 reviewsiTotal number of Google reviews Cristal has written across all businesses on Google Maps, not just this one.
Excellent work by the technician! He was very punctual, respectful, and kind throughout the entire pest control process. He explained everything very clearly and carried out the work with impeccable professionalism. I was very satisfied with his service!
Price assessment: Reasonable price
Services: General pest inspection, Cockroach extermination
Pest type: Cockroaches, Spiders
Response from the owner · a week ago
Thank you so much, Cristal! We love hearing that your pest professional was on time, kind, and took the time to explain everything along the way. That's the kind of thoughtful, dependable pest control service we're proud to provide at Western Pest Control. We're so glad you felt well taken care of, and we truly appreciate your trust in our team!
Jessica Blake2 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Thomas did a fantastic job! Thanks for all the help!
Response from the owner · 2 weeks ago
Jessica, you're so welcome! I'm happy to hear Thomas took such great care of you. He's a wonderful part of our Western team, and I know he'll love hearing your kind words. Thanks for letting us help—we appreciate you!
Scott Aston6 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Scott, thank you! I'm so glad Glenn took great care of you. I'll be sure to pass along your kind words—he'll appreciate the shoutout! Thanks for trusting Western with your home!
Nico Llamamama8 reviewsiTotal number of Google reviews Nico has written across all businesses on Google Maps, not just this one.
I have used this company for over 15 years, mainly because I live in the sticks and their formula also targets scorpions BUT, is safe for reptiles. I have always been 5 🌟 satisfied! Thank you Western Pest Control For the many years of great service.
Nicki P.
Price assessment: Great price
Price: $20–40
Services: Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 3 weeks ago
Nicki, over 15 years together—what a wonderful compliment! I'm so grateful you've trusted Western to care for your home all these years. I love knowing we've been able to help with those desert scorpions while being mindful of the reptiles you care about. Your loyalty and kind words mean more than you know. Thank you for sticking with us and letting us be part of your home care for so long!
Sheri Beatty10 reviewsiTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
I’m so glad to have Lincoln service our house for pests! He does a really good job and I really like when he asks us about specific needs and then takes care of them. I feel well cared for, I highly recommend Lincoln for all your pest needs!
Price assessment: Great price
Response from the owner · Edited 3 weeks ago
Sheri, this is so wonderful to hear! I love that Lincoln takes the time to ask what you need and makes sure those concerns are taken care of. Knowing you feel genuinely cared for is one of the best compliments we could receive! Thank you for trusting Lincoln and Western with your home and for sharing such a sweet recommendation. We really appreciate you!
Joana Sosa6 reviewsiTotal number of Google reviews Joana has written across all businesses on Google Maps, not just this one.
Lincoln did a great, thorough job with the home inspection and first service. He listened to my concerns and helped me figure out the best approach to address the problem in my home.
Response from the owner · 3 weeks ago
Joana, thank you so much! We're happy to hear Lincoln took the time to listen to your concerns and find the best approach for your home. We know dealing with pests can be frustrating, and we want you to feel confident and cared for from the very first visit. We're grateful you chose Western and look forward to taking great care of you!
K M7 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Kellie, thank you for sharing this! I'm so glad Tom took the time to answer your questions and give you helpful information along the way. We want you to feel comfortable and confident about the care your home is receiving. It means a lot that you trust us to take care of your home, and we're always happy to help whenever you need us. We're grateful to have you with Western!
megan dickson7 reviewsiTotal number of Google reviews megan has written across all businesses on Google Maps, not just this one.
