Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts
Google reviewers rate Western Pest Services 4.9 out of 5 based on 887 reviews, with the owner responding to 63% of them. Customers frequently praise the technicians for being thorough, professional, and knowledgeable, while also highlighting fair pricing and clear communication regarding treatments for pests like mice, ants, and yellow jackets. However, a small number of low-star reviews criticize the company for high costs, late arrivals, and poor responsiveness to customer inquiries.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
887 Google reviews we collected
Phrases our text analysis found in 588 written reviews
Price verdicts customers left with their Google review
Middle half of what 71 customers paid ($88–$323) · gold mark = category median.
How often each topic comes up in the written reviews
We read 588 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Christian G is the absolute best - so friendly and so helpful, whether being proactive or reactive to issues we’ve had over the years.”
“Basel was very thorough in his inspection and remedy.”
“No proper setup, no thorough treatment, and none of the services we specifically discussed and prepaid for.”
“They sent a technician, Mike, the same day that I called.”
“Today is supposed to be our second treatment and I've been waiting for 4 hours and still no show.”
“We really appreciate his excellent service and would definitely recommend Brett and Western to anyone dealing with a pest problem.”
“Excellent customer satisfaction, professional, thorough, explains what they found.”
“I’m very satisfied with the service he provided and would definitely recommend Ozzie to anyone looking for reliable pest control service!”
“Their pricing is very fair.”
“Overpriced and really bad service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Western Pest Services for 8 kinds of job. Pick one to see what they paid and said.
Basel was very thorough in his inspection and remedy. And very courteous and professional
Have a concern with the outside mosquitoes and ticks in my yard. Western came highly recommended. And I want to add that Mr Ozzie, the technician, is very knowledgeable and professional. I requested him through a recommendation from a family member and I'm 100% pleased. The entire team is very very qualified and…
Brett came in and went straight to the bee problem both inside & outside my house , he really knows his job , very thorough & his nice personality is a plus !!
Western Pest Services came to my house to get rid of a yellow jacket hive. They did a terrific job! The technician Ozzie Kuok was great. He was very friendly and professional.
They sent a technician, Mike, the same day that I called. He arrived within 2 hours of my call. Mike did a quick, efficient, excellent job taking care of the hornets nest in my air conditioner.
The technician came on the day scheduled. I can tell that that was listed was completed Another job well done by Western!
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 166 | $66–$121 |
| Rodent extermination | 131 | $91–$371 |
| Home inspection | 123 | $68–$153 |
| Ant extermination | 83 | $58–$214 |
| Hornet & wasp extermination | 80 | $86–$323 |
| Bug & insect extermination | 62 | $79–$136 |
| Termite inspection | 48 | $124–$371 |
| Bee extermination | 39 | $214–$426 |
4.9 ★★★★★ 887 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I like the guy who come to my house. He is very thorough and polite
Your feedback is highly appreciated. Thank you for the review!
Basel was very thorough in his inspection and remedy. And very courteous and professional
We appreciate the kind words and are glad we could provide you with a positive experience!
Christian G is the absolute best - so friendly and so helpful, whether being proactive or reactive to issues we’ve had over the years. Highly recommend!
Thanks for taking the time to share your positive experience. We truly appreciate it!
Abraham and Brian have been knowledgeable, friendly, and so helpful. Their pricing is very fair. I would highly recommend without hesitation.
We are thrilled to learn that you had a positive experience with us!
Excellent customer satisfaction, professional, thorough, explains what they found. Basil always goes above and beyond. Exceptional service
Thank you so much for leaving us a stellar review!
Our tech was so nice he waited for me to arrive and was really knowledgeable
Your feedback is highly appreciated. Thank you for the review!
Mr. Ozzie was very good for my house problem finding solution and we are so satisfied and love to have him for future issues. Thanks!
We appreciate the kind words and are glad we could provide you with a positive experience!
Ozzie is so professional and friendly. He gives Western Pest a good name. All their service people are wonderful. Angela in the office is so pleasant to deal with. Only wish we didn't have the issues. LOL Adrienne
Thanks for taking the time to share your positive experience. We truly appreciate it!
Have a concern with the outside mosquitoes and ticks in my yard. Western came highly recommended. And I want to add that Mr Ozzie, the technician, is very knowledgeable and professional. I requested him through a recommendation from a family member and I'm 100% pleased. The entire team is very very qualified and knowledgeable. I started a routine bug service with them. I'm 100% pleased. My technician was Ozzie Kuok.
We are thrilled to learn that you had a positive experience with us!
Basil Burton is always thorough and professional. We always recommend Western Pest and Basil to friends looking for pest control.
Thank you so much for leaving us a stellar review!
Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts
