Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Western Rooter & Plumbing 4.9 out of 5 based on 1664 reviews, with the owner responding to 72% of them. Customers frequently praise punctual arrivals, clear communication regarding schedules and pricing, and thorough services including water heater installations, drain clearing, and fixture repairs. Recurring themes highlight professional conduct, knowledgeable staff, and fair costs without hidden fees. However, some low-star reviews cite issues with property damage, recurring clogs, and perceived pressure to accept additional work or high charges.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Bar = this company · dark tick = category median.
1,664 Google reviews we collected
Phrases our text analysis found in 1,241 written reviews
Price verdicts customers left with their Google review
Middle half of what 78 customers paid ($166–$1.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,241 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex and Daniel were very knowledgeable and super sweet.”
“Once I told Ricky about that, he, in a very condescending way, told me that “you wanted an outlet, this is your outlet”!”
“Flaco did a great job, came on time and fixed the problem”
“I had the kitchen faucet cleaned because of slow water flow.”
“5 Stars — Outstanding Service from Start to Finish!”
“They installed a new water heater but damaged the outdoor water heater shed.”
“I highly recommend the Company for your plumbing needs.”
“Based on my experience, I would strongly recommend getting another estimate before approving an expensive quote from Western Rooter.”
“Fair pricing and excellent service from start to finish.”
“Try to avoid them and shop around if you don't want to be ripped off.”
“Equally impressive was the company's communication throughout the process.”
“If you are looking for a great plumbing company who is honest, reliable and hardworking call Western Rooter and Plumbing”
“But there would not be a future work since they lost my trust by being dishonest.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Western Rooter & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Alex and Daniel were very knowledgeable and super sweet. They were professional, cleaned everything up like new. I highly recommend them both! Thanks so much.
I was impressed that they came to my house within hours of my calling your company. They found the source of the problem, addressed it and were done right away. The cost was was extremely fair. They did not try to find additional problems.
Western Rooter did a great job for us. Chucky and Jonathan were professional, knowledgeable, and thorough — they explained the work clearly and made sure everything was done right. Fair pricing and excellent service from start to finish. Highly recommend!
I had a great experience with Western Rooter & Plumbing. From the moment I called, their customer service was responsive, helpful, and clear about scheduling. The technician arrived right on time, conducted a thorough inspection, and clearly explained the root of the plumbing issue before starting any work. They…
Homar and Carlos are great! Repaired my bathroom faucet so I don’t need to get a whole new unit! Waiting on a part for my kitchen faucet but they ‘fixed’ it to be useable until the part comes. Lifesavers!!
Posted in Yelp and several Contractors responded. Western Rooter responded in a timely manner, no excuses to re-schedule and gave me the cost up front. The scheduling and actual installation of my water heater tank was performed as quoted and on time. They even added a replacement of my washing machine hose bib that…
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 198 | $104–$353 |
| Plumbing pipe repair | 102 | $214–$1.4k |
| Plumbing leak detection | 79 | $205–$638 |
| Toilet repair | 70 | $56–$380 |
| Sewer repair | 56 | — |
| Sewer cleaning | 51 | $302–$495 |
| Outdoor plumbing system repair | 50 | $450–$1.7k |
| Plumbing leak repair | 43 | $228–$1.7k |
4.9 ★★★★★ 1,664 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They installed a new water heater but damaged the outdoor water heater shed. Told Victor who did the job and he acted like it was not a problem but did not even bother to try and fix it, now when it rains water gets inside on bottom where he bent it.
Flaco did a great job, came on time and fixed the problem
Martin was great.
Justin was awesome. Very knowledgeable and helpful. Would recommend
Alex and Daniel were very knowledgeable and super sweet. They were professional, cleaned everything up like new. I highly recommend them both! Thanks so much.
Martin was amazing. Quick, nice, easy, and expert. Installed a new toilet with a bidet seat. Thank you so much!
5 Stars — Outstanding Service from Start to Finish! I couldn't be more pleased with my recent experience with Western Rooter and Plumbing. From the initial appointment and evaluation through pricing, scheduling, and completion of the work, the entire process was exceptionally well organized, efficient, and professional. The work involved cleaning two exterior drainage lines, one by hydro-jetting and the other by snaking. A special acknowledgment goes to Christian Pelto, who performed the work. Christian was outstanding — punctual, conscientious, thorough, neat, efficient, easygoing, and a pleasure to work with. He approached the job methodically and professionally, clearly taking pride in doing things right. Equally impressive was the company's communication throughout the process. I received timely updates regarding scheduling, arrival times, who would be performing the work, and follow-up afterward. There were no surprises, and I always felt well informed. It's refreshing to work with a company that combines excellent workmanship with such responsive customer service. Western Rooter and Plumbing exceeded my expectations, and I would not hesitate to use their services again. Highly recommended!
I can’t say enough good things about my experience with Joe from Western Rooter! Joe showed up at my house right at 8:00 AM to install a tankless water heater and a new shower valve. Before getting started, we talked for about 20 minutes and went over everything, and then Joe got straight to work. I have an older home, so I already knew there were probably going to be some challenges. Sure enough, Joe ran into a few issues along the way, but he handled every one of them professionally and never let it slow him down. He did an excellent job getting my new tankless water heater installed and working properly. After that, Joe came inside to work on my shower valve. He took the time to lay down drop cloths and protect my home before starting the work. Of course, he ran into a few challenges with the older plumbing, but once again, Joe figured it out and got the job done right. I couldn’t be happier with the service, craftsmanship, professionalism, and overall experience. Joe clearly takes pride in his work, and it shows. If you’re calling Western Rooter, ask for Joe! Not only will you get great plumbing work, but you’ll also get a great experience from start to finish. I’ll definitely be asking for Joe again the next time I have any plumbing needs. Highly recommended!
I was impressed that they came to my house within hours of my calling your company. They found the source of the problem, addressed it and were done right away. The cost was was extremely fair. They did not try to find additional problems.
Had a standard water heater maintenance. They were prompt and were very helpful explaining what they were doing. Will use again
Thank you, Gerald, for the five-star review. We appreciate you noting our prompt arrival and that we clearly explained the water heater maintenance, and we were glad to provide plumbing service to your property. We look forward to assisting you again when needed.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
