Experts Reviews · Company report
Western Rooter & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty97−0.3Momentum penalty72−2.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Western Rooter & Plumbing

Duarte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 repiping services · 4.9★ from 1,664 Google reviews

Report card

Percentile vs other repiping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Rooter & Plumbing is better than 87% of repiping services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Rooter & Plumbing is better than 80% of repiping services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Rooter & Plumbing is better than 97% of repiping services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Rooter & Plumbing is better than 100% of repiping services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Rooter & Plumbing is better than 72% of repiping services.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Rooter & Plumbing is better than 77% of repiping services.B
77

Reviews for your job

Customers hired Western Rooter & Plumbing for 8 kinds of job.

Western Rooter & Plumbing for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 57 Google reviews tagged “Sewer repair” · showing 20

MarioLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

CJ was the best. He explained everything that was needed to repair the sewer line in my home. I would also like to let Western Rooter know what a Fantastic Employee they have. He is an asset to your company.

Paid $1–200Reasonable priceSewer repair
Doug8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Although they're definitely not competing on price, service was excellent. They told me they could finish a major sewer line repair by end of day, and they didn't leave until 10 pm (and brought in extra guys) to keep that promise. Everyone was professional, courteous, and knowledgeable. I would call them again, and they earned a 5-star review.

Paid $2,000+Not sureSewer repair
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick and efficient

Paid $1–200Great priceSewer repair
William12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Came on time for a late night emergency drain clog. Plumber was very courteous and professional. Work was taken care of swiftly. Thanks for cleaning up afterwards, too.

Paid $200–400Reasonable priceDrain cleaning+ Responsiveness+ Punctuality+ Quality
Winnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The main sewer line is the critical backbone of your home's plumbing, and Jaime Sandoval and his team delivered. They dedicated an entire week to my large job, ensuring no scheduling conflicts. For my old house, he carefully cleaned the existing pipes, added new lining to existing pipes, replaced broken sections,…

Plumbing pipe repairSewer cleaningSewer repair
VincentLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I couldn’t be happier with the service I received today! They fixed my sewer line’s root problem once and for all. It was amazing to see them dig down five feet, clear the roots, and finish the lining all in one afternoon. They were professional, efficient, and left everything looking great. Thank you so much for…

Sewer cleaningSewer repair
Terri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Prompt, courteous and very detailed. Justin did an excellent job explaining what needed to be done. Thank you so much!

Paid $1,000+Not sureSewer cleaningSewer repair
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So we just had Western Rooter out like a week or two ago and they did a great job. Totally unrelated to our hot water tank issue we started noticing a damp dank smell in one of our bathrooms. The joys of a 1950's house. We also had a drainpipe on the back porch from the previous owner that we wanted capped off to…

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningSewer repair
KJLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The clay sewer line at my tenant's house is broken. I call Western Rooter on a Friday afternoon & they send someone the same day to fix the issue, so that my tenants can use the plumbing over the weekend! Arnold, Carlos and their crew were back Monday morning to replace the broken pipe. They are incredibly…

Customer photo from KJ's reviewCustomer photo from KJ's review
Great priceDrain cleaningPlumbing pipe repairSewer cleaning
KarenLocal Guide · 211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This time I had another company to come out. Somebody who has familiar with and through the came. I under $300. What I was quoted in the first company and they did. A much better job I love Alex, he's very professional and he's very knowledgeable And trustworthy.

Sewer repair+ Punctuality
victorLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Used them several times in past 8 year's always happy, competent and not overly expensive

Faucet repairOutdoor plumbing system repairFaucet installation+ Responsiveness+ Punctuality+ Quality
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

They are very responsive and professional. Only thing is they are on the expensive side. Debating whether to go to another company to cut cost.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
dion5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional. They made a difficult job look easy.

Water heater installationSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I called, and they came promptly. I thought the problem was my main drain. The guy had to get up on the roof and rooter on the roof. He did it, it's done, and it works.

Sewer repairDrain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Josette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Western Rooter is a very good business. They are prompt for estimates and service calls. Staff is very professional. They work diligently and efficiently. For my work, they responded to a midnight call for a sewer lateral blockage and performed CCTV inspection and hydrojet the following day to make sure the…

Plumbing pipe repairSewer repair+ Value
Crystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

informational and good price

Sewer repair+ Value
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very quick to show up, very clear about service, very reasonable on price. Without a doubt I recommend them and will use again.

Water heater installationPlumbing leak repairOutdoor plumbing system repair+ Quality+ Value
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Western Rooter did a complete trenchless replacement of 120 feet of very old residential sewer pipe using pipe burst for most and resin liner under the street. It was a bear, but they did all of this very professionally. They kept me informed of what they were planning and how it was going the whole time, cleaned up…

Sewer repair+ Responsiveness+ Punctuality+ Quality
Robt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert M did a great job explaining the process before jetting the mainline to clear the clog and sending in the camera to check the problem with roots and pipe issues. Follow up work required installing a cleanout and sliplining the section of pipe from lot to street sewer. Work was effective and organized with…

Sewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
Garland8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have used this western rooter in the past for all my plumbing issues. They always do a great job. Prompt service I am a very satisfied customer.

Sewer repair+ Responsiveness+ Punctuality+ Quality

Show more sewer repair reviews (37 more) →

Price

$399+2% vs typical repiping services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 57%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning198$104–$353
Plumbing pipe repair102$214–$1.4k
Plumbing leak detection79$205–$638
Toilet repair70$56–$380
Sewer repair56—
Sewer cleaning51$302–$495
Outdoor plumbing system repair50$450–$1.7k
Plumbing leak repair43$228–$1.7k

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