Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Western Rooter & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty97−0.3Momentum penalty72−2.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Western Rooter & Plumbing

Duarte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 repiping services · 4.9★ from 1,664 Google reviews

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Report card

Percentile vs other repiping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Rooter & Plumbing is better than 87% of repiping services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Rooter & Plumbing is better than 80% of repiping services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Rooter & Plumbing is better than 97% of repiping services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Rooter & Plumbing is better than 100% of repiping services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Rooter & Plumbing is better than 72% of repiping services.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Rooter & Plumbing is better than 77% of repiping services.B
77

Reviews for your job

Customers hired Western Rooter & Plumbing for 8 kinds of job.

Western Rooter & Plumbing for shower installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Shower installation”

Jordan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I can’t say enough good things about my experience with Joe from Western Rooter! Joe showed up at my house right at 8:00 AM to install a tankless water heater and a new shower valve. Before getting started, we talked for about 20 minutes and went over everything, and then Joe got straight to work. I have an older…

Paid $2,000+Great priceWater heater installationShower installation
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Western Rooter & Plumbing is fantastic. Extremely responsive, great communication, available quickly (even for a non-emergency issue), and cost-effective. Also not looking for "problems" to charge you for--I thought we had an issue with our hot water heater and they took a look at it and gave me some tips to deal…

Paid $100–200Great priceShower installation
Drummer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My wife Jane and I are extremely pleased with Western Rooter!! Mitch and Albert are genius plumbers when it comes to fixing all things dealing with plumbing!! From sinks to detailed and complicated shower thermostatic system repairs ...they are the best!! We highly recommend Mitch, Albert and the crew at Western…

Shower installationPlumbing leak detectionPlumbing pipe repair+ Professionalism
Naomi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

快速、專業、誠懇

Shower installationDrain cleaning
Brent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Used Western Rooter for new plumbing in a new bathroom and re-piped gas line.. Everyone came to the job site on time and ready to work. They did amazing job with every area they touched. Will use them again in the future.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
JanisLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The company is very dependable and careful. The plumbers are polite, knowledgeable, and careful. I highly recommend them.

Faucet installationShower installationWater heater installation
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tech Albert did a great job, & charged a reasonable price..,

Shower installationDrain cleaning+ Punctuality+ Professionalism+ Value
Han-Hsien3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I hired Western Rooter to help with a bathroom remodel, and Mitch was the consummate professional from beginning to end. The plumbing work itself was perfect, but I especially appreciated how well Mitch and the rest of the team communicated with me throughout the process. Highly recommend!

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Quality+ Professionalism
Leonard6 months ago★★★★★

Rating only, no written review.

Paid $500–600Great priceShower installationFaucet repair
Gabriele9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower installationToilet installation+ Responsiveness+ Punctuality+ Quality
Lee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shower installationShower repairDrain cleaning

Price

$399+2% vs typical repiping services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 57%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning198$104–$353
Plumbing pipe repair102$214–$1.4k
Plumbing leak detection79$205–$638
Toilet repair70$56–$380
Sewer repair56—
Sewer cleaning51$302–$495
Outdoor plumbing system repair50$450–$1.7k
Plumbing leak repair43$228–$1.7k

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