How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty97−0.3Momentum penalty72−2.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREWestern Rooter & Plumbing
Duarte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 repiping services · 4.9★ from 1,664 Google reviews
Report card
Percentile vs other repiping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired Western Rooter & Plumbing for 8 kinds of job.
Western Rooter & Plumbing for toilet repair
Clear ✕All 71 Google reviews tagged “Toilet repair”
Justin was awesome. Very knowledgeable and helpful. Would recommend
Excelente
Professional, communicative, see's a project through until the end.
Alberto Felipe is the best !!! Spotted an issue that would’ve been terrible if it got worse
There was a high piercing noise coming from the guest bathroom when the toilet was flushed, the kitchen faucet was turned on, the dishwasher and washing machine running. Luckily it turned out to be a corroded toilet fill valve and not the pipes. Joe was quick in his assessment and fixed the issue promptly. Joe was…
I appreciate the prompt, professional and courteous service provided by Joshua. I will certainly use Western Rooter next time I have a plumbing problem. Thank you for the service.
Great experience with Western Rooter and Plumbing. The plumber arrived on time, explained the issue clearly, and completed the work efficiently. Friendly, professional, and reliable service. I would definitely recommend.
Western Rooter did an excellent job fixing my toilet internals, replacing the water valves, and installing a bidet with great attention to detail. Everything works perfectly now, and their team was professional, efficient, and easy to work with.
We had Western Rooter service our ejector pump. Victor did a very thorough assessment of the situation, gave me excellent advice on how to maintain the pump and was very fast and clean with his work. Highly recommended!
Fast response and quick diagnosis! Friendly and helpful!! Thank you!
Highly recommended plumbing company! I reached out to Western Rooter through Yelp and was impressed by their efficient communication. Jose and Shella were extremely responsive with scheduling, and I appreciated that they do not charge for an initial inspection, which is a huge plus. Other plumbing companies charge…
Overpriced
Daniel was the most courteous and helpful plumber. Great experience
I highly recommend Alberto Sr And Alberto Jr, they are both very professional and explained everything !! They were able to fit me in same day and on a holiday weekend. 10/10 I recommend them
Technician was on time, courteous dressed appropriately. He assessed the problem of a broken nose toilet and explained same to me also quoting the price before he started the job. He went right to work should me that the issue had been taken care of and left the area spotless. Great experience as usual.
I'll never use another plumber again. Over the top service, fast, and pleasant. I plan to share Western Rooter with all my friends, business associates, and my community! This is a rock solid company. I highly recommend. Outstanding.
Pablo Soto showed up quickly and was very fast and professional even on a Sunday. Well pleased with this service as usual. Thanks once again Western Rooter.
Great service every time. All work that has been done has been excellent.
I always have a great experience when I call Western Rooter. I had a toilet that kept running. Pablo came out replaced the tank lever which was cracked and the flapper (Which I had purchased but didn't know how to replace). After testing he noticed the tank was taking forever to fill, so he tested the building water…
They are very responsive and professional. Only thing is they are on the expensive side. Debating whether to go to another company to cut cost.
Reuben and Reuben Jr both addressed the problem and offered a solution and fixed it.
We had a leaking toilet in our main bathroom. We called Western Rooter Plumber late at night and a live person answered - the next day their plumber arrived as scheduled to our home. After accessing our problem, our plumber, Jared provided us with the options of either repairing or replacing the toilet. The best…
Sent Alberto who was courteous, knowledgable, helpful....repaired toilet quickly...decent price...All Good.
Great, prompt and courteous service at a very reasonable cost
Daniel was, quick and efficient. Respected our home and was friendly, hope you have an experience with this professional!
Plumber Johnny Decker was prompt and gave me a courtesy call before arrival. He fixed the inner parts of bathroom toilet quickly and explained the full mechanism and its working parts. I am highly impressed with Johnny’s knowledge and his consideration to leave the bathroom clean. Thank you!! Rebecca T.
Showed up on time. Quoted a fair price and was pleasant to deal with. Can’t ask for more.
Professional, friendly and fast!
So blown away by their amazing service.
It was a very easy job (replacing the plastic guts of a toilet), but these guys were prompt, friendly, competent, and quick. They also went the extra mile to make sure our water pressure wasn't too high in the house (a chronic problem in Altadena). Highly recommended.
Pablo showed up very promptly. Solved the problem in a very timely manner and was very professional about his work. I would highly recommend him to anyone.
Incredible! Christian was at my apartment within 25 mins and tried everything possible to clear the issue without having to remove the toilet. He succeeded, and he also cleaned up which I did not expect. Five stars.
JR was great will use them again
Timely and very professional. Got it done quickly .
Absolutely great service from the time I called for an appointment until the plummer left. Quick, clean work and they didn’t charge as much as they could, very fair pricing. I would whole hardly recommend Western Rooter to anyone needing plumbing . Don’t hesitate to call.
The repair man was courteous knowledgeable and friendly. He took care of the problem. I will use him again.
The company is very dependable and careful. The plumbers are polite, knowledgeable, and careful. I highly recommend them.
Very quick to respond. Courteous and professional. Will definitely use again!
It’s CRUCIAL for a homeowner to get multiple bids for a job. This is really the only way to know you’re getting an honest assessment of your problem, whatever it may be. My toilets were leaking causing them to flush intermittently throughout the day by themselves. The first plumber that came out said I needed a…
Great professional service by Pablo.
Western was excellent. Very courteous, efficient and did great work. I highly recommend them.
One of many times they've rescued us. Always on time, professional, pleasant, reasonably priced. Highly recommended!
Tony is the best!
Professional and friendly. Always.
I can't rave about Western enough. I found these guys about 4 years ago, and my only regret is that I didn't find them sooner. As a professional property manager I rely heavily on my contractors. What I require from all of my contractors is that they respond quickly, explain the problem to me, explain how to fix…
I have used Western Rooter several times over the last few years, including to buy my water heater and to do a number of plumbing repairs. I have had consistently good experiences with all of their technicians, and especially excellent experiences with Omar, who did a complicated repair for me a few months ago, and…
Very excellent and professional service! Very grateful! Will be staying with Western Rooter & Plumbing.
Alberto Hernandez was kind, professional. Quickly took care of my toilet. You can see that he is experienced and well mannered. I will continue to use this company for now on..
Always really great - very friendly and knowledgeable. Thank you!
Our technician, Alberto Hernandez, was very professional and on time. We needed to repair the right angle stop for our toilet and fix the leak He did it quickly efficiently and explained his process.
We have been working with Tony Ernal at Western Rooter since 5/17/2011, I just checked our receipts to be exact. We trust Western Rooter and always have requested Tony. He is a wonderful caring professional who my husband and I can depend on. He is honest, hard working, efficient and gets the job done! Our…
Western rooter has always been great and the team is always professional, quick, and reasonably priced. I would recommend them to anyone hands down.
Kevin from Western Rooter was amazing. I had a clogged toilet that had other problems as well, which he fixed in minutes. It wasn't so much that it was a difficult problem, only requiring a snake and an adjustment to the tank. But his professionalism and immediate response from both him and the company as a whole is amazing.
So , I have used Western Rooter 3 times now. Once for a Kitchen sink issue, once to install a new water heater and once to fix a toilet issue. Each time the job has been done clean and professional and I was happy with the work. Each time also, that was awesome , Is they came out the same day each time within hours…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 198 | $104–$353 |
| Plumbing pipe repair | 102 | $214–$1.4k |
| Plumbing leak detection | 79 | $205–$638 |
| Toilet repair | 70 | $56–$380 |
| Sewer repair | 56 | — |
| Sewer cleaning | 51 | $302–$495 |
| Outdoor plumbing system repair | 50 | $450–$1.7k |
| Plumbing leak repair | 43 | $228–$1.7k |
