How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty97−0.3Momentum penalty72−2.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREWestern Rooter & Plumbing
Duarte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 repiping services · 4.9★ from 1,664 Google reviews
Report card
Percentile vs other repiping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired Western Rooter & Plumbing for 8 kinds of job.
Western Rooter & Plumbing for water heater repair
Clear ✕All 27 Google reviews tagged “Water heater repair”
Had a standard water heater maintenance. They were prompt and were very helpful explaining what they were doing. Will use again
Professional, communicative, see's a project through until the end.
Carlos Díaz was amazing. They worked fast and effecient while being extremely polite!
Daniel from Western Rooter and Plumbing did an excellent job fixing our water heater. He arrived right on time, was very knowledgeable, and took the time to explain everything he was doing in a clear and professional way. We really appreciate his great service and expertise. Thank you,
We had the main pipe from the street to our house deteriorate to the point where it was leaking continuously. We had several plumbers come inspect the site and try to diagnose the problem, but Western Rooter was the only one that located the source of the leak. We have them the go ahead to replace the pipe and they…
They were excellent plumbers to work with through quoting and servicing. Their support phone line was also helpful for making last minute additions to the service needed.
I called Western Rooter at the recommendation of a plumber and a construction project manager when a main line leak was detected in my home. Western provided prompt, professional, thorough and excellent service. Their administrative staff are great and their plumbers are experienced and excellent. I highly recommend this business!
Never been so appreciative and thankful. Daniel and Alberto were very professional and friendly. Got the job done although my 30 yr old ancient water heater in a small closet like space on 2nd floor which literally didnt have room to budge the tank. Very detailed and responsible service and down to earth. Didnt have…
Excellent service from first call to set appointment to completion of repair. Daniel alerted me of his eta and then took time to explain the repairs required. Left area spotless. I have referred this company to my neighbors and friends in the San Gabriel Valley!
The company is very dependable and careful. The plumbers are polite, knowledgeable, and careful. I highly recommend them.
Very good service
Daniel was very knowledgeable and experienced. He went above and beyond what was requested and was able to provide clarity on seriousness of issues raised by another party. He quickly and thoroughly identified the issue and provided practical advice, clear explanations and quick estimates. His professionalism and…
Very good1 I recommend
I usually don't post reviews but this is the second time we contact Western Rooter for a job and I have to say their service is on point. Daniel arrived as indicated and installed the shed for our water heater. He completed the job fairly quickly and we are highly satisfied with the quality of his work. Daniel also…
Water heater replacement. They showed a real interest in making and keeping us as regular customers. Were right there with an estimate that was well within the range we expected to pay. Arrived on time, did the work well and guaranteed follow up for any concerns we may have. Great management seems to be the key…
I can't rave about Western enough. I found these guys about 4 years ago, and my only regret is that I didn't find them sooner. As a professional property manager I rely heavily on my contractors. What I require from all of my contractors is that they respond quickly, explain the problem to me, explain how to fix…
This was a diagnostic service to determine what was wrong with the water heater. Very quick service, professional diagnosis of the problem and practical proposal of what should be done. Excellent!
Leo and Daniel did an outstanding job! These guys are the best of the best!!
We have been working with Tony Ernal at Western Rooter since 5/17/2011, I just checked our receipts to be exact. We trust Western Rooter and always have requested Tony. He is a wonderful caring professional who my husband and I can depend on. He is honest, hard working, efficient and gets the job done! Our…
Western rooter came and helped me diagnose my sewer flooding situation, very professional and they carry all the right tools to perform the job efficiently. Mark and Arnold were extremely friendly and offered me various repair options and pricing, these guys are honest and good. They will be my go to going forward
Our water heater wasn’t working so I called and they had a technician out the same day. Very professional from scheduling to repair. I’ve used them before for a larger job and the quality of work second to none. I highly recommend them.
I have used this company for years, for many different things. Always happy with the service. Richie is the latest, and greatest, to help us with some serious clogs. Very helpful, full of energy and knowledge. Keeping his business card on the fridge for sure.
A first time apartment owner and landlord, I needed major plumbing services within the first 6 months of ownership. The first time was a series of gas leaks which were quickly repaired by Western Rooter. The second time was the significant work of adding 2 gas meters and the requisite task of re-routing/adding gas…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 198 | $104–$353 |
| Plumbing pipe repair | 102 | $214–$1.4k |
| Plumbing leak detection | 79 | $205–$638 |
| Toilet repair | 70 | $56–$380 |
| Sewer repair | 56 | — |
| Sewer cleaning | 51 | $302–$495 |
| Outdoor plumbing system repair | 50 | $450–$1.7k |
| Plumbing leak repair | 43 | $228–$1.7k |
