Pet sitter · San Gabriel, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%87+22.7Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 83%
4.9★★★★★43 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Westside Pet Sitters 4.9 out of 5 based on 43 reviews, with the owner responding to 91% of feedback. Clients frequently highlight reliable in-home care for cats and dogs, noting punctuality, transparent billing, and consistent photo updates that provide peace of mind during travel. One low-star review criticized a lack of communication, stating that phone calls and messages went unanswered for two months.
Google rating: 4.9 out of 5 from 43 reviews (95% five-star).
Reviews on this page: 43 Google reviews (41 with written comments, 10 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: May 2, 2026.
Service: Pet Sitter serving San Gabriel, California.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Westside Pet SittersPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Westside Pet Sitters: 93/100 on this factor. Category median: 84.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Westside Pet Sitters: 87/100 on this factor. Category median: 79.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Westside Pet Sitters: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Westside Pet Sitters: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
4.9of 5
5 stars4195%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
95%praise
Praise8795%
Complaints55%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1067%
Reasonable533%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust2325%
Staff & attitude2022%
Would recommend2022%
Speed & response1314%
Communication67%
Quality & results55%
Price & value55%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is reliable and I trust her completely to have a key to my home and to take care of my little guy.”
“My neighbor can hear her interactions with Walter and comments how kind, gentle and patient she is with him (she carries him down the steps).”
“I highly recommend and I am so thankful to have found them!”
“Having her as our sitter has kept our mind at ease many times while away from home, and I can't recommend her services enough.”
“Always timely, organized and terrific communication.”
“She is extremely attentive, caring, and communicative, proactively keeping us informed and working with us to give our pets the best care possible.”
“Shari has been our cat sitter for almost three years and has done an amazing job with our two cats.”
“Kind, reliable, affordable, and with terrific pet photography skills to boot - we simply can't say enough nice things about Shari and her team.”
People customers mention
Shari17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Westside Pet Sitters for 2 kinds of job. Pick one to see what they paid and said.
EEsther3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Shari is a godsend to me and my dog Walter and has been helping us for 4+ years. She is reliable and I trust her completely to have a key to my home and to take care of my little guy. My neighbor can hear her interactions with Walter and comments how kind, gentle and patient she is with him (she carries him down the…
Reasonable priceDog walking
AAnne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I have been gladly using Westside Pet Sitters for over 15 years. Shari & her associates are all kind, reliable, trustworthy and fabulous with my kitties. I highly recommend and I am so thankful to have found them!
Great priceCat sitting (in-home)
LLaura4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Shari has been our cat sitter for almost ten years! Not only does she care about her customers but cats love her. She even takes photos and videos of play time so we know the kitties got exercise and stimulation. She is our #1 recommended cat sitter!
Cat sitting (in-home)
AAustin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I had an outstanding experience with Shari. She made the whole process easy, kept me comfortable while I was away, and clearly put in the effort to connect with my cat and give him great care. I’d absolutely use her services again and highly recommend her.
Great priceCat sitting (in-home)
YYurie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
My cats absolutely LOVE Shari. She is the best cat sitter on the planet; she is always kind to me and my cat, professional, trustworthy, and truly cares about the animals she looks after. I always feel bad about leaving my cats behind when I travel, but I never have to worry about anything when I know that Shari is…
Cat sitting (in-home)
LLital7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I couldn’t recommend Shari and Westside Pet Sitters more! Shari is incredibly reliable, knowledgeable, and caring. She takes such wonderful care of my cat, Sadie, whenever I’m away, and it’s obvious how much Sadie loves her. She plays with her, makes sure she’s comfortable and happy, feeds her, and keeps the litter…
Shari is a godsend to me and my dog Walter and has been helping us for 4+ years. She is reliable and I trust her completely to have a key to my home and to take care of my little guy. My neighbor can hear her interactions with Walter and comments how kind, gentle and patient she is with him (she carries him down the steps). I have recommended her to a few friends (cats and dogs) and they are pleased with her services too. I can’t recommend her enough!
Price assessment: Reasonable price
Services: Dog walking
Response from the owner · 5 months ago
Awwww. I love Walter. He’s a special little boy. I’m grateful the rescue organization recommended me to you and for all the recommendations you’ve so kindly given 🙏
A
Anne Flanagan2 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
I have been gladly using Westside Pet Sitters for over 15 years. Shari & her associates are all kind, reliable, trustworthy and fabulous with my kitties. I highly recommend and I am so thankful to have found them!
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 5 months ago
Wow! Has it been that long?! We love taking care of your kitties and we are extremely happy that you found us!!
L
Laura DelleDonne4 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Shari has been our cat sitter for almost ten years! Not only does she care about her customers but cats love her. She even takes photos and videos of play time so we know the kitties got exercise and stimulation. She is our #1 recommended cat sitter!
Services: Cat sitting (in-home)
Response from the owner · 5 months ago
Thank you Laura for such a wonderful review! I always look forward to taking care of your kitties 😻😻
A
Austin Hart2 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
I had an outstanding experience with Shari. She made the whole process easy, kept me comfortable while I was away, and clearly put in the effort to connect with my cat and give him great care. I’d absolutely use her services again and highly recommend her.
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 10 months ago
Thanks Austin! I’m so happy you found our process seamless. It’s heartwarming when the furry ones feel safe enough to play and be cuddled!
Y
Yurie Yoshida6 reviewsiTotal number of Google reviews Yurie has written across all businesses on Google Maps, not just this one.
My cats absolutely LOVE Shari. She is the best cat sitter on the planet; she is always kind to me and my cat, professional, trustworthy, and truly cares about the animals she looks after. I always feel bad about leaving my cats behind when I travel, but I never have to worry about anything when I know that Shari is looking after them. She also sends me photos of them when she visits, which is comforting when I am away from home. I trust her completely and highly recommend her services. Trust me, you will be able to relax and enjoy being out of town knowing that your pets are safe and well cared for!
Services: Cat sitting (in-home)
Response from the owner · a year ago
Thank you Yurie. I love when kitties look at me with love. I remember taking that photo!
L
Lital Abrahams7 reviewsiTotal number of Google reviews Lital has written across all businesses on Google Maps, not just this one.
I couldn’t recommend Shari and Westside Pet Sitters more! Shari is incredibly reliable, knowledgeable, and caring. She takes such wonderful care of my cat, Sadie, whenever I’m away, and it’s obvious how much Sadie loves her. She plays with her, makes sure she’s comfortable and happy, feeds her, and keeps the litter box clean. She even gives her a Churu treat during each visit, which Sadie looks forward to!
What really sets Shari apart is how dependable she is and how much I trust her in my home. She has also helped me with several cat-related issues beyond regular cat sitting, which I’ve truly appreciated.
She sends the BEST daily photos and videos (examples included)! Truly some of my favorite pictures of my cat!! These daily recaps of each visit always help me feel connected and reassured while I’m gone. I can’t recommend Shari enough. She’s exceptional!
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 11 months ago
Thank you Lital! I love taking care of Sadie. I’m so glad the pics of our visits give you peace of mind. I’m here for you and Sadie!
C
Collin Sapera1 reviewiTotal number of Google reviews Collin has written across all businesses on Google Maps, not just this one.
When your pets are family, having someone you trust look after them while you're away is so important, and in that regard there's no one we trust more than Shari. Kind, reliable, affordable, and with terrific pet photography skills to boot - we simply can't say enough nice things about Shari and her team.
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 11 months ago
Thank you Collin for your kind words! My team and I treat all the furry ones as we would our own.
C
Charles Vidrine4 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Shari has been our cat sitter for almost three years and has done an amazing job with our two cats. She is extremely attentive, caring, and communicative, proactively keeping us informed and working with us to give our pets the best care possible. Having her as our sitter has kept our mind at ease many times while away from home, and I can't recommend her services enough.
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 11 months ago
Thank you for such a fantastic endorsement! My team and I pride ourselves on the care we provide to the furry ones and the peace of mind we bring to their humans.
E
E V1 reviewiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Shari has been the only pet sitter I've used since adopting two kittens during the pandemic. She's reliable, trustworthy, kind, and, most importantly, the cats love her. I can't recommend her highly enough. Your pets will be lucky to have her.
Price assessment: Reasonable price
Services: Cat sitting (in-home)
Response from the owner · 11 months ago
Thank you for your kind words and recommendation! Your kitties are so loving and so much fun.
K
K G2 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Shari has been caring for my cats (Roxy and now Zoey) for over 8 years. She is the best! Its always nerve-wracking leaving your pets at home alone, but I feel comfortable and confident every time I am out of town, knowing that Shari is there to care for and play with my girls. Zoey absolutely loves her, and she always sends the best pictures! I don't know what I would do without Westside Pet Sitters. Always timely, organized and terrific communication. Really A+++ service.
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 11 months ago
Wow! Where does the time go? Thank you for your glowing endorsement! I’m so happy I’m able to give you peace of mind first with Roxy, may her memory be a blessing, and now with Zoey. Appreciated!
