Computer repair service · Highwood, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%91+28Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 41 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★25 Google reviews · 2 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
White Box Computers holds a perfect 5.0 rating from 25 reviews, with the owner responding to 76% of them. Customers frequently highlight quick turnaround times, professional communication, and reasonable pricing for services including screen repairs, hardware installations, and troubleshooting. Recurring themes involve the technician's ability to resolve issues rapidly, often through house calls, and his willingness to provide detailed updates throughout the repair process. No common criticisms were identified in the provided excerpts.
Google rating: 5.0 out of 5 from 25 reviews (100% five-star).
Reviews on this page: 25 Google reviews (21 with written comments).
Owner responses: the business replied to 76% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
White Box ComputersElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Box Computers: 95/100 on this factor. Category median: 79.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Box Computers: 91/100 on this factor. Category median: 72.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Box Computers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
5.0of 5
5 stars25100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise45100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response920%
Staff & attitude818%
Would recommend716%
Quality & results613%
Communication613%
Price & value511%
Honesty & trust49%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was always extremely responsive and I’m glad small businesses like his still exist.”
“Brian was extremely professional and thorough throughout the entire repair process.”
“Would recommend to anybody needing help in the future.”
“He repaired my screen in just a few days and did a wonderful job.”
“I brought my PC in for a motherboard replacement, and he kept me updated every step of the way.”
“They're professional, honest, and reasonably priced with their services.”
“Communication was clear, pricing was transparent, and he answered all my questions without any pressure.”
People customers mention
Brian9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Andy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Brian is a great guy. He repaired my screen in just a few days and did a wonderful job. It saved me from buying another higher end laptop. I would definitely recommend him. Thanks White Box Computers!
Miguel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’d say I am lucky that I ran into Brian when i ran into a issues with my computer. Brian was extremely professional and thorough throughout the entire repair process. I brought my PC in for a motherboard replacement, and he kept me updated every step of the way. When additional issues came up (cooling and fan…
Tod6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We’ve been using White Box for right around 20 years, probably longer. I think we were probably one of their first clients. We regret not writing this sooner. Brian has installed countless computer systems for us throughout the years, including our camera systems and helped us get out of many problems. He was always…
Nicholas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
White Box Computers provided excellent service when fixing my PC. When there were still issues after ordering necessary parts, they communicated with me promptly and worked around my schedule. They put in time and dedication, and went above and beyond my expectations. They're professional, honest, and reasonably…
Ernie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great guy and service! Was quick to replace my laptop screen! Highly recommend him over anybody else in town!
Marc1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I trusted Brian based on reviews to build my gaming pc. He did an excellent job!! He is the guy if you ever need any computer work. Very reliable, Very Friendly. Do not hesitate! I’m happy with trusting Brian. Thank you!
Brian is a great guy. He repaired my screen in just a few days and did a wonderful job. It saved me from buying another higher end laptop. I would definitely recommend him. Thanks White Box Computers!
Response from the owner · 4 months ago
Thank you for the review Andy. I’m glad I was able to help!
Miguel Guadiana1 reviewiTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
I’d say I am lucky that I ran into Brian when i ran into a issues with my computer. Brian was extremely professional and thorough throughout the entire repair process. I brought my PC in for a motherboard replacement, and he kept me updated every step of the way. When additional issues came up (cooling and fan noise), he took the time to properly diagnose them instead of rushing the job. The computer is now running like new. Communication was clear, pricing was transparent, and he answered all my questions without any pressure. 10/10 service!! Highly Recommend!!!
Response from the owner · 7 months ago
Thanks a lot Miguel. I’m glad I could help!
Tod6 reviewsiTotal number of Google reviews Tod has written across all businesses on Google Maps, not just this one.
We’ve been using White Box for right around 20 years, probably longer. I think we were probably one of their first clients. We regret not writing this sooner. Brian has installed countless computer systems for us throughout the years, including our camera systems and helped us get out of many problems. He was always extremely responsive and I’m glad small businesses like his still exist. You don’t get this level of care anymore these days unfortunately.
Response from the owner · 7 months ago
I really appreciate that. It’s always a pleasure working with you Tod.
Nicholas Fazio1 reviewiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
White Box Computers provided excellent service when fixing my PC. When there were still issues after ordering necessary parts, they communicated with me promptly and worked around my schedule. They put in time and dedication, and went above and beyond my expectations. They're professional, honest, and reasonably priced with their services. Thank you White Box, for taking such great care and consideration with my PC. I'd only go to them now on for any tech services I need.
Response from the owner · a year ago
Thank you for the kind words Nicholas. I’m glad I was able to fix the problems.
Ernie Beard2 reviewsiTotal number of Google reviews Ernie has written across all businesses on Google Maps, not just this one.
I trusted Brian based on reviews to build my gaming pc. He did an excellent job!! He is the guy if you ever need any computer work. Very reliable, Very Friendly. Do not hesitate! I’m happy with trusting Brian. Thank you!
Response from the owner · a year ago
Thanks for the kind words Mark. I’m glad you liked the PC!
Tulit Insan35 reviewsiTotal number of Google reviews Tulit has written across all businesses on Google Maps, not just this one.
I showed up unexpectedly with an emergency..(cat locked up my keyboard with the display setting on huge)
Shift - didn’t work….
Thought I was screwed….
He fixed it in less than 5 minutes…..
Thank you Brian!!!!
Response from the owner · 3 years ago
You’re welcome. I’m glad I was able to help!
Gradowski FishingLocal Guide · 27 reviewsiTotal number of Google reviews Gradowski has written across all businesses on Google Maps, not just this one.
Had a few documents get deleted. Which was very important for my business. He was able to have it resolved in a very fast manner. Was very professional and on task. If your looking for a computer guy. Look no farther. I will be a customer for life. Thanks again your knowledge was beyond belief. Thomas Gradowski Alfa Backflow
Response from the owner · a year ago
Thanks for the review Tom! I’m glad I was able to help.