Veterinarian · Cottonwood Heights, UT · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%47+11.4Value 14%66+9.3Replies to reviews 7%66+4.7Craft & service penalty87−1.3Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 42 veterinary dentistsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.7★★★★★591 Google reviews · 24 photos
90%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate White Pine Veterinary Clinic 4.7 out of 5 based on 591 reviews, with the owner responding to 56% of them. Customers frequently praise the clinic for prompt emergency care, thorough examinations, and compassionate staff who handle anxious pets well. However, recurring criticisms in low-star reviews highlight high pricing, perceived profit motives, and occasional lapses in communication or follow-up regarding test results.
Google rating: 4.7 out of 5 from 591 reviews (90% five-star).
Reviews on this page: 590 Google reviews (458 with written comments, 22 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: October 28, 2026.
Service: Veterinary Dentist serving Cottonwood Heights, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other veterinary dentists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
White Pine Veterinary ClinicVeterinary Dentists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Pine Veterinary Clinic: 72/100 on this factor. Category median: 83.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Pine Veterinary Clinic: 47/100 on this factor. Category median: 72.C
47
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.White Pine Veterinary Clinic: 87/100 on this factor. Category median: 88.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White Pine Veterinary Clinic: 66/100 on this factor. Category median: 81.B
66
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Pine Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.White Pine Veterinary Clinic: 66/100 on this factor. Category median: 58.B
66
Bar = this company · dark tick = category median.
Star ratings
590 Google reviews we collected
4.7of 5
5 stars53090%
4 stars214%
3 stars51%
2 stars112%
1 star234%
Praise vs complaints
Phrases our text analysis found in 458 written reviews
94%praise
Praise58294%
Complaints386%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
85%fair
Great price13%
Reasonable2779%
Overpriced515%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24740%
Speed & response10116%
Quality & results9115%
Would recommend6811%
Price & value447%
Communication437%
Honesty & trust264%
What customers talk about
We read 458 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We found White Pine in a very stressful time and they could not have more helpful.”
“I will add that the front dest people are extremely rude and incompetent if you have any basic questions.”
“They got us right in and were able to treat our pup quickly.”
“I was 7 minutes late (my fault) and called to let them know but they made me reschedule when I got to the clinic.”
“Although booked solid with appointments, they made time for a doc to see our dog same day as my call, and stayed after hours to help him thoroughly.”
“I took him back in because the redness had not resolved and finally they told me it was a staph infection.”
“), I highly recommend Dr Ellis and White Pine Veterinary clinic.”
“I am sad to write this review because White Pine has been my go-to vet for a while due to how close they are to home, and I truly liked the receptioni…”
“Our little girl was experiencing a great deal of vomiting within 1.”
“Be prepared to get ripped off if you go to this clinic!”
“They usually will see him within the day and effectively communicate what care is required.”
“…, but due to the failed procedure, a rotating door of doctors, and a lack of communication follow-through, I will be switching clinics.…”
“White Pine and Dr Mauer in particular are great and I trust her with the care of both of our dogs.”
“I am shocked that so many people have had a good experience, at every single turn with White Pine we were let down, not properly informed and felt lied to.”
People customers mention
City24 reviews
Davis18 reviews
Bennett16 reviews
Lequient15 reviews
Mauer14 reviews
Hospital9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired White Pine Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
JJessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We found White Pine in a very stressful time and they could not have more helpful. They got us right in and were able to treat our pup quickly. We will
Definitely be using them for our veterinary needs. Thank you all!
Reasonable priceService not listed
AAndrewLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The staff at White Pine are hands down outstanding! We have paid them several visits over the years for the care of our senior cat and the doctors are great. Often overlooked though are the veterinary assistants. Kyle is the familiar face every time we have walked through the door and his demeanor and…
Reasonable priceService not listed
AAl8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
White Pine is the best of all the local Park City area vet clinics. Although booked solid with appointments, they made time for a doc to see our dog same day as my call, and stayed after hours to help him thoroughly. Doctor Taylor Ellis and her team were extremely professional and compassionate in helping to…
OverpricedLarge animals
TTom4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They are always good about getting you out of the waiting room and into a private room asap. The staff are all nice and happy to answer any questions or concerns about any needed care for my cat.
Reasonable priceService not listed
HHeather4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Had a great experience at White Pine. The staff were very attentive to my Kitten and towards me as her momma. Veteranian Davis and Camron were excellent, with my usually distrustful of people, kitten. Highly recommend this clinic. As far as pricing is concerned, it was pushing my budget, but they were lower in…
+ Responsiveness+ Reliability+ Quality
HHolly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Easy to get an appointment. The staff is always so understanding with my reactive dog and only apply the essentials during his visit so he is in and out quickly.
We found White Pine in a very stressful time and they could not have more helpful. They got us right in and were able to treat our pup quickly. We will
Definitely be using them for our veterinary needs. Thank you all!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
Thank you immensely for your kind words. We’re happy we could help your pup quickly during such a stressful time and look forward to caring for him in the future.
A
Andrew JordanLocal Guide · 23 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
The staff at White Pine are hands down outstanding! We have paid them several visits over the years for the care of our senior cat and the doctors are great. Often overlooked though are the veterinary assistants. Kyle is the familiar face every time we have walked through the door and his demeanor and professionalism are the best we have ever witnessed.
As pet owners we all know there will be that difficult day when we have to say goodbye to our beloved animals. With our cats renal failure the doctors and Kyle displayed incredible professionalism, compassion, and love towards our feline and us as we helped her cross the rainbow bridge. Words can not say enough how thankful we are to all of you at White Pine.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 6 days ago
We're overjoyed to hear that Kyle and our doctors provided compassionate, professional care for your senior cat and your family during such a difficult time. Your kind words mean so much to our entire team.
A
Al Johnson8 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
White Pine is the best of all the local Park City area vet clinics. Although booked solid with appointments, they made time for a doc to see our dog same day as my call, and stayed after hours to help him thoroughly. Doctor Taylor Ellis and her team were extremely professional and compassionate in helping to diagnose and treat our dog's abdominal issue. Although surprisingly expensive (what medical service is not these days?), I highly recommend Dr Ellis and White Pine Veterinary clinic.
Price assessment: Overpriced
Services: Large animals
Response from the owner · a week ago
Thanks for recognizing Dr. Taylor Ellis and our team’s compassionate, thorough care. We’re privileged to have helped your dog, and we appreciate your recommendation and understanding regarding veterinary costs.
T
Tom Mack4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
They are always good about getting you out of the waiting room and into a private room asap. The staff are all nice and happy to answer any questions or concerns about any needed care for my cat.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
We’re thrilled to hear our team helps you and your cat feel comfortable with prompt room access and answers to your care questions.
H
Heather Fox4 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Had a great experience at White Pine. The staff were very attentive to my Kitten and towards me as her momma. Veteranian Davis and Camron were excellent, with my usually distrustful of people, kitten. Highly recommend this clinic. As far as pricing is concerned, it was pushing my budget, but they were lower in pricing than all of the other clinics that I called in Park City.
Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Response from the owner · 5 years ago
Glad we can be there for you both!
H
Holly Hansen2 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Easy to get an appointment. The staff is always so understanding with my reactive dog and only apply the essentials during his visit so he is in and out quickly.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
We’re overjoyed to hear that scheduling is easy and our team helps your reactive dog have a calm, efficient visit. Thank you for trusting White Pine Veterinary Clinic!
A
Angela Guerra7 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Our little girl was experiencing a great deal of vomiting within 1.5 hours. We were able to be seen quickly and met with the Dr. She ran a series of tests and had her feeling much better in a short period of time. They were very caring and comforting with our dog and us. Thank you so much White Pine Veterinary Clinic.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thanks for sharing your experience. We’re glad we could see your little girl quickly and help her feel much better. Our team truly cares about comforting both pets and their families.
J
JillLocal Guide · 24 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
