iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%91+22.1Value 14%76+10.7Replies to reviews 7%18+1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 23%
4.9★★★★★459 Google reviews · 23 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$1.2ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Wicked Plumbing 4.9 out of 5 based on 459 reviews, noting the owner responds to 80% of feedback. Customers frequently praise the company for punctuality, clear communication, and detailed explanations during services like water heater replacements and pipe repairs. However, lower-rated reviews highlight concerns regarding high pricing, lack of itemized billing transparency, and occasional scheduling delays or missed callback attempts.
Google rating: 4.9 out of 5 from 459 reviews (95% five-star).
Reviews on this page: 459 Google reviews (359 with written comments, 14 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving New Bedford, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Wicked PlumbingDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wicked Plumbing: 90/100 on this factor. Category median: 93.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wicked Plumbing: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wicked Plumbing: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wicked Plumbing: 76/100 on this factor. Category median: 100.B
76
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wicked Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wicked Plumbing: 18/100 on this factor. Category median: 93.F
18
Bar = this company · dark tick = category median.
Star ratings
459 Google reviews we collected
4.9of 5
5 stars43495%
4 stars143%
3 stars31%
2 stars31%
1 star51%
Praise vs complaints
Phrases our text analysis found in 359 written reviews
99%praise
Praise79199%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price2216%
Reasonable8259%
Overpriced107%
Not sure2417%
$1.2k+145% vs typical drain cleaning services
Middle half of what 119 customers paid ($706–$1.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response21327%
Staff & attitude20826%
Quality & results12415%
Would recommend9312%
Price & value709%
Communication577%
Honesty & trust364%
What customers talk about
We read 359 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their follow-up with me was excellent as well, calling next-day with winter care procedures for the newly installed pump.”
“One said no, one said he would call back, another said he would come never called back!”
“Nick was very knowledgeable and got right to work fixing the burst pipe!”
“Update: someone called me finally and argued with me, was wick rude, lied and said they called and my voicemail box was full.”
“Great job by Nick, Andrew, and Hunter, installing a new water pump at my built-in 1966 home!”
“This is our second time working with Wicked Plumbing and we would definitely recommend.”
“Was able to schedule a same day appointment, they were prompt, and the communication and pricing were clear and fair.”
“Overpriced!”
“Nick kept me in the loop with each step and walked me through the finished job!”
“We will definitely use them again in the future and highly recommend them to anyone looking for reliable and honest service.”
“Total scam, $900 for a 1 hour job.”
People customers mention
Nick51 reviews
Hunter12 reviews
Jacob4 reviews
Zack4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wicked Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Keith2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
Nick Arruda from Wicked Plumbing was great! Nick was very knowledgeable and got right to work fixing the burst pipe! Nick kept me in the loop with each step and walked me through the finished job!
Paid $600–800Reasonable pricePlumbing pipe repair
ALocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We have always had a great experience with Wicked plumbing. Everyone that has come to resolve our needs has been very knowledgable and we appreciate the thoughtfulness and attentiveness they are able to provide to emergent situations. Their scheduling is always easy and fast. Highly recommend them for any plumbing needs!
Paid $800–1,000Great priceGarbage disposal repair
MarkLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Zack was excellent. Prompt, professional, friendly and efficient. Replaced my water heater in just a couple of hours. I wish the bill wasn't what it was, but who ever wants to shell out for a plumber? A fair price for the work, done without fuss. I'll definitely call them again, if I need a plumber!
Mike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Zack and Jacob came out to fix leak in the shower. From Start to finish everything was fantastic. Fantastic customer service. They did a great job of fixing the problem quickly and effectively provided updates and cost all along the way. Highly recommend
Paid $1,400–1,600Reasonable priceFaucet repair
kevin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Hunter and Nick were so professional and polite. They were able to solve a problem that I’ve had for more than five years—I just took my first real shower in my own house. They also were able to solve a different lingering problem left behind by a different tradesman, and they were gracious about the fix. They took…
Paid $1,600–1,800Not sureShower installation
C3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The call back was very prompt as was the appointment. Nick H and Jake were on time, quick, professional, and clean.
Nick Arruda from Wicked Plumbing was great! Nick was very knowledgeable and got right to work fixing the burst pipe! Nick kept me in the loop with each step and walked me through the finished job!
Price assessment: Reasonable price
Price: $600–800
Services: Plumbing pipe repair
Response from the owner · 20 hours ago
Thank you for taking the time to leave a review. I’m glad to know you had a good experience . We appreciate your business !
stephen amaral7 reviewsiTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
Great job by Nick, Andrew, and Hunter, installing a new water pump at my built-in 1966 home! Their communication skills were superb, keeping me in the loop throughout the entire process. They were able to source tools and parts easily. Patient throughout the speed-bumps that were encountered on the job, they did it all. Their follow-up with me was excellent as well, calling next-day with winter care procedures for the newly installed pump. Awesome crew. Wicked Plumbing, they don't know how to fail!
Services: Pump installation
Response from the owner · 2 days ago
Thank you, Stephen!! We value your sharing of your experience with our company!
A HernandezLocal Guide · 9 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
We have always had a great experience with Wicked plumbing. Everyone that has come to resolve our needs has been very knowledgable and we appreciate the thoughtfulness and attentiveness they are able to provide to emergent situations. Their scheduling is always easy and fast. Highly recommend them for any plumbing needs!
Price assessment: Great price
Price: $800–1,000
Services: Garbage disposal repair
Response from the owner · 2 days ago
Thank you!! We genuinely value your business and the time you spent sharing a review.
Kara Borg2 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
They fixed my oil furnace ! I had no heat!!! I called 3 other plumbers. One said no, one said he would call back, another said he would come never called back!!! BUT THESE GUYS they call back they come when they say!! EXCELLENT communication!!! They stuck to their quote, got the work accomplished in a few hours. They are kind, professional, and trustworthy. I will use them from now on! So happy to have found them!!!
Response from the owner · a week ago
Thank you Kara!! We appreciate your kind words and sharing your experience with our company!!
Nikki Z1 reviewiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Zack was excellent. Prompt, professional, friendly and efficient. Replaced my water heater in just a couple of hours. I wish the bill wasn't what it was, but who ever wants to shell out for a plumber? A fair price for the work, done without fuss. I'll definitely call them again, if I need a plumber!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a week ago
Thank you mark!! We appreciate your business and you taking the time to share your experience!
Matthew Rubino1 reviewiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Zack and Jacob came out to fix leak in the shower. From Start to finish everything was fantastic. Fantastic customer service. They did a great job of fixing the problem quickly and effectively provided updates and cost all along the way. Highly recommend
Price assessment: Reasonable price
Price: $1,400–1,600
Services: Faucet repair
Response from the owner · a week ago
Thank you, Mike! We value your business and appreciate your time in sharing your experience with our company!
Fred Harrington2 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Hunter and Nick were so professional and polite. They were able to solve a problem that I’ve had for more than five years—I just took my first real shower in my own house. They also were able to solve a different lingering problem left behind by a different tradesman, and they were gracious about the fix. They took care of my issues completely, and were very informative about my options going forward with electric hot water. They were not cheap but you get what you pay for—worth every dollar.
Price assessment: Not sure
Price: $1,600–1,800
Services: Shower installation
Response from the owner · 3 weeks ago
Thank you, Kevin! We value your business and your kind words.
