Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Wicked Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%91+22.1Value 14%76+10.7Replies to reviews 7%18+1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Wicked Plumbing

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 459 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wicked Plumbing is better than 90% of drain cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wicked Plumbing is better than 91% of drain cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wicked Plumbing is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wicked Plumbing is better than 76% of drain cleaning services.B
76
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wicked Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wicked Plumbing is better than 18% of drain cleaning services.F
18

Reviews for your job

Customers hired Wicked Plumbing for 8 kinds of job.

Wicked Plumbing for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$429–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 16 Google reviews tagged “Heating system repair”

Nikki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very knowledgeable, upfront, honest and kind.

Great priceHeating system repair
NicholasLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing work. 10/10 professionalism.

Great priceHeating system repairFaucet installationPlumbing leak repair
SharonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Wicked Plumbing was quick to respond to my need of no heat or hot water. A PERSON answers the phone and texts are sent to appointment times and when Nick was on the way. Nick was very friendly and professional. I would not hesitate to recommend Wicked Plumbing.

Paid $1,000+OverpricedHeating system repair
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Wicked plumbing is excellent! Diagnosed and repaired my Navien system, got me back up and running quickly and more efficiently than I was before. Im impressed and pleased with their service and professionalism. I wont be going anywhere else!! Thank you Nick for everything!

Paid $900–1,000Great priceHeating system repairHeating system maintenance
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I reached out to Wicked Plumbing and received a very quick response - Nick came out after hours to address a corner leak from our cast-iron baseboard heater that was leaking onto our new hardwood floor. The leak was fixed promptly, and the system was drained, refilled, and purged of air. We haven't had any issues since.

Paid $1,000+Heating system repair
JP3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Friendly knowledgeable fast.

Heating system repairPlumbing leak repair
JoyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Wicked Plumbing is WICKED GOOD! 😁 The team was professional and got a difficult job done. My home is very old and the changes they had to make involved plumbing that could probably be classified as antique. I will only use Wicked Plumbing!

Heating system repair
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Prompt, professional, and quick about things. Always a pleasure and no other company will get a call from me before these guys.

Paid $400–500Reasonable priceHeating system repair
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very quick response attention to detail courtesy, kind and very responsible. Would highly recommend Wicked Plumbing

Paid $1,000+Reasonable priceHeating system repair
MichaelLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing guys! Got back to be within 24 hours to schedule. Came out and got my boiler running like a dream! Professional and honest. There are a huge reasons they are highly rated.. and I can tell you they are the real deal!

Paid $1,000+Reasonable priceHeating system repair
Millie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On time job done properly

Paid $1,000+Reasonable priceHeating system repairPump installation
AlexisLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nick diagnosed some issues with our plumbing and heating including corroded pipes and some old gas space heaters that no longer function. He advised us on safety concerns and different options for our home. He was able to give us price quotes same day so we could make a decision quickly and get things moving…

Reasonable priceToilet repairHeating system repair
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nick responded same day service . Our 20 year old furnace was leaking water out of the water pressure regulator. Replaced valve and got things working again. Very professional courteous service. I would recommend and use them again.

Heating system repair+ Responsiveness+ Punctuality+ Professionalism
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My boiler stopped working and I called Wicked Plumbing and they were able to come out the same day and fix it right before the cold weekend. Nick is professional, knowledgeable and efficient. I highly recommend Wicked Plumbing!!

Heating system repair+ Responsiveness+ Punctuality+ Professionalism
Ana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★

Rating only, no written review.

Paid $1,000+OverpricedHeating system repair
Cindy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality

Price

$1.2k+145% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 59%Overpriced 7%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair37$353–$1.4k
Toilet repair28$239–$680
Water heater installation27$1.2k–$2.5k
Plumbing leak detection24$205–$630
Drain cleaning22$248–$593
Plumbing leak repair22$248–$793
Faucet installation20$340–$867
Heating system repair16$429–$1.4k

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