Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Wild Berry Tea Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%23+1.6Momentum penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Wild Berry Tea Spa

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 158 massage therapists · 4.9★ from 305 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wild Berry Tea Spa is better than 90% of massage therapists.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wild Berry Tea Spa is better than 93% of massage therapists.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wild Berry Tea Spa is better than 100% of massage therapists.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wild Berry Tea Spa is better than 100% of massage therapists.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wild Berry Tea Spa is better than 71% of massage therapists.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wild Berry Tea Spa is better than 23% of massage therapists.D
23

Reviews for your job

Customers hired Wild Berry Tea Spa for 6 kinds of job.

Wild Berry Tea Spa for facial

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Facial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Facial”

StephanieLocal Guide · 362 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Most relaxing facial I’ve had. As soon as I was done, I wanted to get another one. The tea and treats were perfect, a great start to the facial treatment. Everything smelled fantastic. I booked the 60 min but will definitely do longer next time. I can’t wait to go back. They can book larger rooms parties and can…

Customer photo from Stephanie's reviewCustomer photo from Stephanie's reviewCustomer photo from Stephanie's reviewCustomer photo from Stephanie's review
Great priceFacial
Elana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always an amazing experience, most recently went for a facial and massage and Renee and Brittany were fantastic.

Reasonable priceSpa packagesFacialFacial massage
KiaraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was gifted a spa package for my birthday. I enjoyed the service I got, which was a facial and massage. Everyone was knowledgeable and sweet. I'd book again in the future.

Not sureSpa packagesFacialMassage
SusanLocal Guide · 261 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wonderful atmosphere and staff was excellent. Massage was exactly as I requested. Just a great experience.

Reasonable priceFacialMassage therapyService not listed
Allison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Elizabeth does a phenomenal job with facials! I’ve been seeing her for 6+ months and she has healed my acne just in time for my wedding. She truly cares about finding the right products for her clients and making sure your skin routine fits your needs. I couldn’t recommend her enough!

Great priceFacialAcne treatments
B8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Elizabeth gives the most wonderful facial I've ever experienced. She always takes her time and goes above and beyond to ensure I feel comfortable. I honestly can't recommend anyone else!

Facial
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I cannot recommend this place enough! I have been going there for months facials as well as the occasional massage and everything is always amazing! The staff is the absolute kindest and the atmosphere is so relaxing.

Great priceFacialMassage
LindseyLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had the best facial I’ve ever had here this evening with Elizabeth James. She was kind , helpful and informative! I have very sensitive skin and she was so gentle with it. I will definitely be back!

Great priceSkin treatmentsFacial
LePaigeLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful and relaxing experience! I’m ashamed to admit it, but somewhere between the massage and facial, I dozed off to sleep. From the moment we stepped into the building, the staff was very warm and welcoming. I highly recommend Kerri for a nice, relaxing massage and Jessie for a glowing, relaxing facial experience.

Great priceFacialMassage
Mackenzie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a wonderful relaxing experience! Staff was friendly. Tea & treats were tasty. Heather was great! Especially appreciated that I went in while pregnant and she knew how to tailor my treatment to be safe for that.

Great priceSpa packagesFacial
Cassie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was given the absolute best experience during my visit. Michelle, Elizabeth, and Jessie made me feel so relaxed after such a long work week. They were so friendly and accommodating. I'll be back again very soon! *edit* I came back a week later for a massage and Lizzie did an amazing job! I felt so so relaxed…

Spa packagesFacial
OlenaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent massage from Brittney. I used to be a massage therapist & I can say she’s very professional & accommodating as to your needs. Very sweet too. Will definitely come back.

Great priceSpa packagesFacialMassage therapy
HeatherLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceSpa packagesFacialMassage therapy

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 34%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Spa packages15—
Massage therapy15—
Massage13$106–$137
Facial13—
Facial massage4—
Skin treatments3$103–$149

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