Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Wild Berry Tea Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%23+1.6Momentum penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Wild Berry Tea Spa

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 158 massage therapists · 4.9★ from 305 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wild Berry Tea Spa is better than 90% of massage therapists.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wild Berry Tea Spa is better than 93% of massage therapists.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wild Berry Tea Spa is better than 100% of massage therapists.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wild Berry Tea Spa is better than 100% of massage therapists.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wild Berry Tea Spa is better than 71% of massage therapists.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wild Berry Tea Spa is better than 23% of massage therapists.D
23

Reviews for your job

Customers hired Wild Berry Tea Spa for 6 kinds of job.

Wild Berry Tea Spa for massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$106–$137
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Massage”

KLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

⭐⭐⭐⭐⭐ Wild Berry Tea was the perfect self-care experience! From the moment I walked in, the atmosphere was warm, intimate, peaceful, and incredibly inviting. You immediately feel like you can relax and leave the outside world at the door. Michelle at reception was absolutely wonderful. She was warm, attentive, and…

Customer photo from K's review
Great priceMassage
Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My boyfriend and I are on vacation in Jacksonville and chose Wild Berry Tea Spa for a couples massage after seeing all the great reviews. We’re so glad we did! Everyone was incredibly kind and welcoming, and the tea and little cookies before our massages were such a nice touch. Our couples massages with scalp…

Massage therapyMassage
RyanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This place was excellent!! Everyone was very nice and the service and the massages were excellent!!! Thank you so much

Customer photo from Ryan's review
Great priceSpa packagesFacial massageMassage therapy
KiaraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was gifted a spa package for my birthday. I enjoyed the service I got, which was a facial and massage. Everyone was knowledgeable and sweet. I'd book again in the future.

Not sureSpa packagesFacialMassage
CaseyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Such a great experience at Wild Berry! From the moment I walked in the staff were all kind, warm, and welcoming. I had a lovely massage from Lizzie. Thanks, Ladies, for making it a wonderfully relaxing afternoon!

Massage
Mila4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had an amazing experience at this Wild Berry Tea Spa! The massage was excellent — very relaxing, professional, and exactly what we needed. The customer service was equally impressive; everyone was welcoming, attentive, and made us feel comfortable from the moment we walked in. The staff goes above and beyond to…

Reasonable priceMassage therapyMassage
AngeliLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This was one of the best massages I've had. Great customer service and an excellent pampering experience.

Great priceSpa packagesMassage therapyMassage
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I cannot recommend this place enough! I have been going there for months facials as well as the occasional massage and everything is always amazing! The staff is the absolute kindest and the atmosphere is so relaxing.

Great priceFacialMassage
JessiLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This was my first time at Wild Berry Tea Spa, and I loved it the moment I walked in! The space smells amazing, the ambience is calm and relaxing, and everyone was so welcoming. Brittney was absolutely amazing! This was my first massage ever, and she made the entire experience so comforting and soothing. She…

Great priceMassage
AshleyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★

I went here for a birthday surprise couples massage, and overall it was just okay for such a special occasion. The space itself is beautiful, and it was a nice touch that they offered tea and a cookie when we were brought to the room. My partner had a great experience; her masseuse was friendly, asked questions,…

Reasonable priceMassage
LePaigeLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful and relaxing experience! I’m ashamed to admit it, but somewhere between the massage and facial, I dozed off to sleep. From the moment we stepped into the building, the staff was very warm and welcoming. I highly recommend Kerri for a nice, relaxing massage and Jessie for a glowing, relaxing facial experience.

Great priceFacialMassage
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Spa packagesMassage therapyMassage
LeahLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Rating only, no written review.

Spa packagesSkin treatmentsMassage

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 34%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Spa packages15—
Massage therapy15—
Massage13$106–$137
Facial13—
Facial massage4—
Skin treatments3$103–$149

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