WillCleaning – House Cleaning in Winter Park & Orlando
House cleaning service · Winter Park, FL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty67−3.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
WillCleaning – House Cleaning in Winter Park & Orlando at a glance
Google reviewers rate WillCleaning 4.9 out of 5 based on 177 reviews, with the owner responding to all feedback. Customers frequently praise the team's punctuality, thoroughness, and clear communication, noting that staff often accommodate short-notice requests and work efficiently. While most describe the cleaning as detailed and professional, a few low-star reviews criticize the use of inadequate cleaning products and express frustration over a lack of phone communication during scheduling.
Google rating: 4.9 out of 5 from 177 reviews (95% five-star).
Reviews on this page: 177 Google reviews (149 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Move-In/Move-Out Cleaning Service serving Winter Park, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WillCleaning – House Cleaning in Winter Park & Orlando: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WillCleaning – House Cleaning in Winter Park & Orlando: 84/100 on this factor. Category median: 89.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WillCleaning – House Cleaning in Winter Park & Orlando: 67/100 on this factor. Category median: 97.B
67
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WillCleaning – House Cleaning in Winter Park & Orlando: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WillCleaning – House Cleaning in Winter Park & Orlando: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WillCleaning – House Cleaning in Winter Park & Orlando: 100/100 on this factor. Category median: 78.A
100
Bar = this company · dark tick = category median.
Star ratings
177 Google reviews we collected
4.9of 5
5 stars16895%
4 stars53%
3 stars00%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 149 written reviews
99%praise
Praise28499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price218%
Reasonable982%
Overpriced00%
Not sure00%
$189-23% vs typical move-in/move-out cleaning services
Middle half of what 7 customers paid ($163–$410) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9232%
Staff & attitude5519%
Speed & response5017%
Would recommend4516%
Price & value176%
Communication145%
Honesty & trust135%
What customers talk about
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Did an extremely detailed and thorough job with the initial deep cleaning of our townhome, and we’ll be rehiring them for regular cleanings.”
“They clean with windex window cleaner not thorough at all now I have to clean with a real cleaner will not hire them ever again”
“The cleaning was exactly as expected, and the crew was so nice and friendly!”
“Camila and Angel arrived right on time and got right to work.”
“I am very happy with the help you gave me to catch up on cleaning my house, I recommend it with my eyes closed!”
“The cleaning time was reasonable and our home smells fresh and looks spotless.”
“I appreciate how responsive the team at WillCleaning is and very easy to work with!”
“If you’re looking for reliable, high-quality home cleaning in Orlando, this is the team you want.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired WillCleaning – House Cleaning in Winter Park & Orlando for 8 kinds of job. Pick one to see what they paid and said.
CarlaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Love how our apartment turned out. I especially love how clean the bathrooms came out.
Paid $100–150Reasonable price
Cynthia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Everything was great! The cleaning was exactly as expected, and the crew was so nice and friendly! I really appreciate the service and look forward to booking our next cleaning! 😊
Paid $150–200Reasonable price
Meg5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very responsive. Answered all my texts and questions. Arrived right on time. Super nice during the clean and took care to do it all without missing anything. Thank you!
Paid $350–400Reasonable price
Bayley7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Staff was on time, friendly, and thorough! Every space was spotless and followed great instructions!
Paid $450–500Reasonable price
MarionLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Camila and Angel arrived right on time and got right to work. They were pleasant and efficient. They worked very hard, there were a couple of areas of pretty heavy build up. They took a very short break for lunch, otherwise they worked steadily for a little over 4 hours. The house was shiny and spotless when they left. I am extremely pleased.
It's been a long time since I've seen my house so clean and cared for, sometimes we try to handle so many daily tasks, work, children and home care that it's impossible to have a 100% positive result in all of tasks. I am very happy with the help you gave me to catch up on cleaning my house, I recommend it with my eyes closed! Thank you!!
Response from the owner · 2 years ago
Thais,
Thank you so much for your wonderful review! We understand how challenging it can be to juggle work, children, and home care, and we're thrilled to hear that our team was able to provide the help you needed to catch up on cleaning your house. Your recommendation means the world to us. We look forward to continuing to provide you with top-quality service.
Thank you again!
Will Cleaning
Lee Ann McDowellLocal Guide · 15 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Thank you very much for your outstanding review. Our team sincerely appreciates your kind words and support. We are pleased to have the opportunity to provide another home cleaning service in Winter Park, FL.
Carla HortaLocal Guide · 21 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Everything was great! The cleaning was exactly as expected, and the crew was so nice and friendly! I really appreciate the service and look forward to booking our next cleaning! 😊
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 3 weeks ago
Thank you so much for your kind words! Our team is thrilled you had a great experience and can’t wait to help again!
Meg5 reviewsiTotal number of Google reviews Meg has written across all businesses on Google Maps, not just this one.
Very responsive. Answered all my texts and questions. Arrived right on time. Super nice during the clean and took care to do it all without missing anything. Thank you!
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a month ago
We're thrilled you had a great experience with our team! It makes us happy to hear that we could meet your expectations. Thank you for your kind words!
Alexander Figueroa3 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Camila and Angel arrived right on time and got right to work. They were pleasant and efficient. They worked very hard, there were a couple of areas of pretty heavy build up. They took a very short break for lunch, otherwise they worked steadily for a little over 4 hours. The house was shiny and spotless when they left. I am extremely pleased.
Price assessment: Reasonable price
Price: $400–450
Response from the owner · 2 months ago
Thank you so much for your wonderful review! We’re very happy to hear that you were pleased with the service and the final results, especially with some of the heavier buildup in the home.
We truly appreciate you recognizing the hard work and attention to detail. Thank you for trusting WillCleaning with your home!
