Steve Behm4 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a great massage Highly recommended.
- Price assessment: Reasonable price
Willow and Birch Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#112 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 29%
4.9 ★★★★★ 90 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
Oct 2026latest review
Willow and Birch Massage at a glance
Google reviewers rate Willow and Birch Massage 4.9 out of 5 based on 90 reviews, with the owner responding to 22% of them. Clients frequently praise the calming, well-designed environment, reasonable pricing, and the therapists' ability to customize sessions for deep tissue, Thai, or relaxation needs. Recurring themes include effective pain relief, thorough communication, and professional skill. The primary criticism involves the difficult-to-find location within an unmarked building, which some visitors described as confusing or poorly maintained.
- Google rating: 4.9 out of 5 from 90 reviews (96% five-star).
- Reviews on this page: 90 Google reviews (79 with written comments, 3 with photos).
- Owner responses: the business replied to 22% of reviews.
- Most recent review: October 23, 2026.
- Service: Massage Therapist serving Rocky River, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willow and Birch Massage: 85/100 on this factor. Category median: 94.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willow and Birch Massage: 73/100 on this factor. Category median: 94.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willow and Birch Massage: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willow and Birch Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willow and Birch Massage: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
- 5 stars8696%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star33%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
- Praise8795%
- Complaints55%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price956%
- Reasonable744%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Would recommend3336%
- Staff & attitude2932%
- Quality & results1213%
- Price & value67%
- Speed & response44%
- Communication44%
- Honesty & trust44%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve been a client for many years and can recommend him highly.”
“I wouldn’t recommend this place, especially for couples looking for a relaxing or romantic experience.”
“Oleksander is a true professional and provides excellent deep tissue bodywork.”
“My fiancé, and I went to Birch & Willow for a couples massage and had such a wonderful experience from start to finish!”
“The studio is very peaceful and well designed, and the price is extremely reasonable.”
“Quick tip to get to the office: enter the door on the lower level, take a right, get on the elevator, get off at the second floor, and it’s suite 222…”
“The massage was wonderful, very therapeutic, Oleksander listened to all the areas I wanted to address and tailored the massage to hit everything throughly.”
“OMG Oles Stadnyk @ Willow and Birch is honestly one of the best massage therapist!”
People customers mention
- Olek 11 reviews
- Sarah 11 reviews
- Oleksander 7 reviews
- Thai 6 reviews
- Melissa 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Oleksander was amazing .... really took his time and helped relieve all of my problem areas ... husband was with Melissa and she was just okay
ErinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was very appreciative and pleased with the Thai yoga massage I received at Willow & Birch (my first of this modality and a new favorite). The environment was very calming (in scent, visually and in the music choice). Olaksander also offered the restroom which is a small thing but thoughtful. The massage itself was…
Great price
Joseph10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had a massage recently by Olek and he was incredible. One of the best massages ever. Instant relief.
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Oleksander is a true professional and provides excellent deep tissue bodywork. I’ve been a client for many years and can recommend him highly.
G_MarieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I went for the first time yesterday and will definitely be going back to Sara! The prices are fantastic and she was very knowledgeable. Great addition to the Lakewood area.
Great price
Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Had a wonderful relaxation massage with elements of Thai massage included. The stretching was surprising and wonderful and just what I needed! Thanks Melissa! I’ll be back!
Reasonable price
Photos
Customer reviews
4.9 ★★★★★ 90 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Melissa Long2 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOleksander was amazing .... really took his time and helped relieve all of my problem areas ... husband was with Melissa and she was just okay
Erin MLocal Guide · 16 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was very appreciative and pleased with the Thai yoga massage I received at Willow & Birch (my first of this modality and a new favorite). The environment was very calming (in scent, visually and in the music choice). Olaksander also offered the restroom which is a small thing but thoughtful. The massage itself was wonderful. He utilized the whole session time, had a mellow voice, checked in for my comfort occasionally, and seemed to have an awesome understanding of body mechanics and the source of dysfunction. Great experience
- Price assessment: Great price
Joseph10 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a massage recently by Olek and he was incredible. One of the best massages ever. Instant relief.
Jane Lafferty1 reviewTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOleksander is a true professional and provides excellent deep tissue bodywork. I’ve been a client for many years and can recommend him highly.
Darell Wilkins1 reviewTotal number of Google reviews Darell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing Service and wonderful hands
- Price assessment: Great price
G_Marie DLocal Guide · 24 reviewsTotal number of Google reviews G_Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went for the first time yesterday and will definitely be going back to Sara! The prices are fantastic and she was very knowledgeable. Great addition to the Lakewood area.
- Price assessment: Great price
Andrea Longauer6 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a wonderful relaxation massage with elements of Thai massage included. The stretching was surprising and wonderful and just what I needed! Thanks Melissa! I’ll be back!
- Price assessment: Reasonable price
Richard Strauss4 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen going to Olek for 5 years once every 2 weeks or so for a 90 minute massage….always have an awesome massage! Highly recommend.
- Price assessment: Great price
Erin O'HearnLocal Guide · 36 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOlek does an amazing job every time! The new space is also super calming and well thought out.
- Price assessment: Great price
Business details
- Address: 11831 Detroit Ave, Lakewood, OH 44107
- Phone: (216) 354-2305
- Website: willowbirchmassage.com
- Service area: Rocky River, OH