Veterinarian · Warrenton, VA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%34+2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★414 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Willow Animal Hospital 4.9 out of 5 based on 414 reviews, with the owner responding to 68 percent of them. Customers frequently praise the staff for their kindness, thorough communication, and fair pricing, noting that pets often feel comfortable during visits. However, several low-star reviews criticize the practice for misdiagnoses, failing to identify root causes of illness, and poor communication regarding serious conditions or billing.
Google rating: 4.9 out of 5 from 414 reviews (95% five-star).
Reviews on this page: 414 Google reviews (310 with written comments, 35 with photos).
Owner responses: the business replied to 68% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Willow Animal HospitalVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willow Animal Hospital: 86/100 on this factor. Category median: 83.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willow Animal Hospital: 79/100 on this factor. Category median: 78.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willow Animal Hospital: 93/100 on this factor. Category median: 87.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willow Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willow Animal Hospital: 34/100 on this factor. Category median: 49.D
34
Bar = this company · dark tick = category median.
Star ratings
414 Google reviews we collected
4.9of 5
5 stars39495%
4 stars51%
3 stars20%
2 stars10%
1 star123%
Praise vs complaints
Phrases our text analysis found in 310 written reviews
98%praise
Praise36798%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3620%
Reasonable13775%
Overpriced11%
Not sure84%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16744%
Speed & response4512%
Would recommend4111%
Quality & results4011%
Price & value318%
Honesty & trust308%
Communication226%
What customers talk about
We read 310 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Patient with my new puppy handled him extremely well he was not fearful of them and we had a great visit to the vet.”
“…the practice chose to terminate us as clients and accused me of being disrespectful and confrontational.…”
“Called & was given a same day appt for our 10yr old GSD having vomiting & diarrhea, the staff was prompt, courteous, & the doctor was extremely knowle…”
“We highly recommend them to any friends that are looking for a great veterinarian!”
“The care is top notch and the staff is great to interact with.”
“Prices are fair and there’s no strong arming for additional vaccinations.”
“The staff here are incredibly kind and genuinely care about the animals they treat.”
“They handled Raven with care and showed me some therapy exercises I could do with her and explained all my questions.”
People customers mention
Smith51 reviews
Ballou16 reviews
Vet13 reviews
Marley10 reviews
Kent4 reviews
Kasmierski3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Willow Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
Nancy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
My dog had broken her hind femur bone and she had surgery at an emergency center but I took her to Willow for follow up blood work and to answer questions I had. Willow was amazing. They handled Raven with care and showed me some therapy exercises I could do with her and explained all my questions. They spent an…
Reasonable priceService not listed
SusanLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Patient with my new puppy handled him extremely well he was not fearful of them and we had a great visit to the vet. They care for both of our pets Buster Brown the dog and Alex the cat. Thank you Susan and Steve
Reasonable priceService not listed
MelonieLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Very thoughtful and thorough with my pet babies!
Prices are fair and there’s no strong arming for additional vaccinations.
Large animals
Judy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
This was my first visit to Willow with my cat Mookie Wilson. They were so kind and caring that Mookie was not frightened at all. They provided me with information I needed since my Mookie needs to lose some weight! Definitely recommend Willow.
GricelLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
The staff here are incredibly kind and genuinely care about the animals they treat. They take the time to listen, explain everything clearly, and make both pets and owners feel comfortable. You can tell they truly love what they do. I’m very grateful to have a vet’s office I can trust with my pets.
Reasonable price
ronald4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Took my dog in for a nail trim and the technician noticed a growth in her mouth. So lucky she checked her out as now we know it’s there and can have the vet look at it. Love the staff there as they are all wonderful.
My dog had broken her hind femur bone and she had surgery at an emergency center but I took her to Willow for follow up blood work and to answer questions I had. Willow was amazing. They handled Raven with care and showed me some therapy exercises I could do with her and explained all my questions. They spent an hour treating her. I have always had good care at Willow.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · Edited a day ago
We're thrilled to hear about your positive experience, Nancy! Our team works hard to provide top-notch care for your furry friends. Thank you for choosing Willow Animal Hospital!
Susan ShraderLocal Guide · 21 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Patient with my new puppy handled him extremely well he was not fearful of them and we had a great visit to the vet. They care for both of our pets Buster Brown the dog and Alex the cat. Thank you Susan and Steve
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · Edited 2 days ago
Hello Susan, What a sweet compliment! Our staff will really appreciate reading your feedback. We look forward to seeing you next time!
Melonie DearbornLocal Guide · 52 reviewsiTotal number of Google reviews Melonie has written across all businesses on Google Maps, not just this one.
Very thoughtful and thorough with my pet babies!
Prices are fair and there’s no strong arming for additional vaccinations.
Services: Large animals
Response from the owner · 2 days ago
Hello Melonie, Thank you so much for your review! It is our absolute pleasure to provide you and your pet with a pleasant experience at our hospital. We are always here if you need us!
Judy Grazioli11 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
This was my first visit to Willow with my cat Mookie Wilson. They were so kind and caring that Mookie was not frightened at all. They provided me with information I needed since my Mookie needs to lose some weight! Definitely recommend Willow.
Response from the owner · 3 days ago
Hi Judy, we’re glad to hear your visit went well. It’s a privilege for our team at Willow Animal Hospital to provide dependable care for pets and their families.
Gricel OLocal Guide · 29 reviewsiTotal number of Google reviews Gricel has written across all businesses on Google Maps, not just this one.
The staff here are incredibly kind and genuinely care about the animals they treat. They take the time to listen, explain everything clearly, and make both pets and owners feel comfortable. You can tell they truly love what they do. I’m very grateful to have a vet’s office I can trust with my pets.
Price assessment: Reasonable price
Response from the owner · Edited 3 days ago
Hi Gricel, thank you for your kind words! We know there are many veterinarians to choose from in Vint Hill, and we appreciate you trusting Willow Animal Hospital with your pet’s care.
ronald schwartz4 reviewsiTotal number of Google reviews ronald has written across all businesses on Google Maps, not just this one.
Took my dog in for a nail trim and the technician noticed a growth in her mouth. So lucky she checked her out as now we know it’s there and can have the vet look at it. Love the staff there as they are all wonderful.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · Edited 3 days ago
Hi Ronald, we appreciate your thoughtful review. Providing reliable care for pets and their families is what we enjoy most, and it means a lot that you chose Willow Animal Hospital .
Karen Peck6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
They have exam room just for cats. It had feliway to help calm them, and the sound of ocean waves to reduce the noise outside the exam room. Dr. K knows her cats! I know it's not easy for staff, but I really appreciate them being open 6 days a week! It reduces the need for going to an emergency vet.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 days ago
Thanks so much, Karen! Your feedback is valuable to our team. With so many veterinarians in Vint Hill, we’re glad you chose Willow Animal Hospital for your pet’s care.
M C7 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Very caring and attentive from the desk through the techs to the drs.
Response from the owner · 4 days ago
Hi M, we’re glad to hear you had a positive experience! Your feedback helps our team keep providing attentive, consistent care, and we truly appreciate your trust in Willow Animal Hospital.
Rekha Tyagi5 reviewsiTotal number of Google reviews Rekha has written across all businesses on Google Maps, not just this one.
Thanks, Rekha! Your feedback made our day. We enjoy being part of the pet community here in Vint Hill and appreciate your trust in Willow Animal Hospital.
Sharon Briskman2 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Love the front desk ladies and the incredible vet techs and veterinarians! Great quality!
Response from the owner · 6 days ago
We're thrilled to hear about your positive experience, Sharon! Our team works hard to provide top-notch care for your furry friends. Thank you for choosing Willow Animal Hospital!
