Window cleaning service · Albuquerque, NM · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%94+14.3Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#120 of 196 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
5.0★★★★★111 Google reviews · 15 photos
99%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Window Hero Albuquerque five stars based on 111 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, professional conduct, and reasonable pricing for residential and commercial window cleaning services. Recurring themes include streak-free results, careful handling of property, and effective communication regarding scheduling. One review criticized the company for a missed appointment without prior notification, describing the business as unreliable in that specific instance.
Google rating: 5.0 out of 5 from 111 reviews (99% five-star).
Reviews on this page: 111 Google reviews (104 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Window Cleaner serving Albuquerque, New Mexico.
Data from Google, last updated November 5, 2026.
Score profile vs other window cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Window Hero AlbuquerqueWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Window Hero Albuquerque: 95/100 on this factor. Category median: 97.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Window Hero Albuquerque: 92/100 on this factor. Category median: 97.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Window Hero Albuquerque: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Window Hero Albuquerque: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
5.0of 5
5 stars11099%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
99%praise
Praise21299%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6229%
Staff & attitude4521%
Would recommend3717%
Speed & response3516%
Price & value2713%
Communication63%
Honesty & trust31%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team at Window Hero did an excellent job cleaning our house and casita.”
“Donovan and his crew were friendly and professional.”
“Very nice and professional young men, they did a fantastic job, I highly recommend.”
“From our initial conversation to project completion, Donovan was professional, responsive, and detail-oriented.”
“He cleaned inside and out including screens, sills and tracks for a very reasonable price considering how bad they were and I have 17 windows.”
“He took the time to understand my needs, explained the cleaning approach clearly, arrived promptly, and ensured the highest quality results.”
“I highly recommend this company for anyone seeking reliable and outstanding window cleaning services.”
People customers mention
Donovan15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRamona12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Donovan and his crew were friendly and professional. My windows are streak free and my house looks great after its bath.
LLinda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Donovan arrived early and was fully prepared to begin. He explained how and why he did the cleaning. Overall a very good job and I'm set up to have him come again in October.
October: Bodhi and his co-worker did a great job. Work was quick and professional. They were very careful that my cats were safe in the house.
Reasonable price
HHoward1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’m delighted with everything that Window Hero did for me. The team they sent to my home was very professional and my windows are very clean! The price was perfectly reasonable. I will be calling them as long as I have windows to clean.
Great price
GGloria6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Very disappointed, we called to get a estimate for residential window cleaning the appointment was to be from 8:00am to 12;00pm. It was a no show, no call from them, no email letting us know that they were running late. This tells me that there business is unreliable. I do not recommend this company amybody.
MMaverick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The team at Window Hero did an excellent job cleaning our house and casita. They are professional, hard working and focused on the details. I couldn’t have picked a better company all at a terrific price. The value these guys provide is far beyond any other company that I’ve seen.
Great price
IidkLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Donovan was a very friendly professional and polite! He is a great employee and needs to recognized!! Thank you Donovan!!
Donovan and his crew were friendly and professional. My windows are streak free and my house looks great after its bath.
Response from the owner · 6 days ago
Ramona, we're thrilled to hear that Donovan and his crew provided such a professional and friendly service, leaving your windows streak-free. Thank you for your feedback and for choosing us! -The Window Hero Albuquerque Team
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Linda McCormick8 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Donovan arrived early and was fully prepared to begin. He explained how and why he did the cleaning. Overall a very good job and I'm set up to have him come again in October.
October: Bodhi and his co-worker did a great job. Work was quick and professional. They were very careful that my cats were safe in the house.
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much for the kind review Linda! Glad we could help you get your windows cleaned up this morning and that you had a good experience with Window Hero! - Donovan
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Howard Swenson1 reviewiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
I’m delighted with everything that Window Hero did for me. The team they sent to my home was very professional and my windows are very clean! The price was perfectly reasonable. I will be calling them as long as I have windows to clean.
Price assessment: Great price
Response from the owner · a month ago
Thanks for sharing your feedback, Howard! We're so thankful you had a great experience with our team and that your windows are sparkling clean! It's wonderful to hear you found our pricing reasonable as well. We look forward to providing you with next-level clean every time you need us! 💧🏠😊
G
Gloria Narvaez6 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Very disappointed, we called to get a estimate for residential window cleaning the appointment was to be from 8:00am to 12;00pm. It was a no show, no call from them, no email letting us know that they were running late. This tells me that there business is unreliable. I do not recommend this company amybody.
Response from the owner · 2 months ago
Hi Gloria, thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet the high standards we set for ourselves. At Window Hero, we take pride in delivering exceptional service, and it sounds like we missed the mark this time. We’d love the opportunity to make it right. Please reach out to us directly at [email protected], and we’ll do everything we can to resolve the issue quickly and thoroughly. Your satisfaction means the world to us.
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Maverick Granger2 reviewsiTotal number of Google reviews Maverick has written across all businesses on Google Maps, not just this one.
The team at Window Hero did an excellent job cleaning our house and casita. They are professional, hard working and focused on the details. I couldn’t have picked a better company all at a terrific price. The value these guys provide is far beyond any other company that I’ve seen.
Price assessment: Great price
Response from the owner · 3 months ago
Thanks for the great feedback, Maverick! We're so glad to hear that our team delivered a next-level clean for your house and casita. Providing exceptional value and attention to detail is what we strive for, and it's fantastic to know that you recognized it. We look forward to helping you again with our super powered exterior cleaning!
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idk broLocal Guide · 20 reviewsiTotal number of Google reviews idk has written across all businesses on Google Maps, not just this one.
Donovan was a very friendly professional and polite! He is a great employee and needs to recognized!! Thank you Donovan!!
Response from the owner · 3 months ago
Thanks a lot, idk bro! We appreciate your kind words about our team member. It's always great to hear when our professionals shine with their friendly and polite service. Your recognition means a lot to us, and we strive for next-level clean with every visit! 💧🏡
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Lisa Stone11 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Very nice and professional young men, they did a fantastic job, I highly recommend.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you very much for taking a moment out of your day to leave a kind Review Lisa! Appreciate you using us this morning and hope we can help again in the near future with your exterior cleaning needs! - Donovan
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Art Small8 reviewsiTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
5-Star Review:
⭐⭐⭐⭐⭐
I recently hired this local window company to professionally clean all the windows on my house, and the results exceeded my expectations. Every window—inside and out—is now spotless, streak-free, and crystal clear. The team handled even the most difficult-to-reach areas with care and precision, leaving my home noticeably brighter and more polished.
I worked directly with Donovan, who provided exceptional service throughout the entire process. From our initial conversation to project completion, Donovan was professional, responsive, and detail-oriented. He took the time to understand my needs, explained the cleaning approach clearly, arrived promptly, and ensured the highest quality results.
I highly recommend this company for anyone seeking reliable and outstanding window cleaning services. Their workmanship is excellent and their customer service is truly first-class. Thank you, Donovan, for making the experience seamless and delivering such impressive results!
I would not hesitate to use them again.
Price assessment: Great price
Response from the owner · 3 months ago
Mr. Small! It was a pleasure getting to meet you and the family and glad we could assist with getting your windows cleaned up! Really appreciate you using us for the job & trusting my crew and I at your beautiful home! Thank you for taking the time to leave a review as it definitely helps! - Donovan
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Rose DuranLocal Guide · 21 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Highly recommend! Professional, fast and friendly! I will be using window Hero for all my future window cleaning !
Response from the owner · 4 months ago
Appreciate the Good review Rose! It was a pleasure meeting you today and getting to help tackle this project, thank you for trusting us for the job and in your home! - Donovan
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Karen AlanizLocal Guide · 23 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Window Hero came out and did a fantastic job on my entire house. Their professionalism and kindness blew me away. We had 3 particularly bad windows that had massive mineral damage from our sprinklers. Window Hero spent four hours on just three windows. I'm not sure if you could tell from the pictures, but before Window Hero came out we could not see out of these windows and now they look brand new. This company clearly deserves a five star rating.
Response from the owner · 4 months ago
Very glad we were able to come out and help you get your windows cleaned up and the water stains taken off Karen! Happy we were able to help yesterday and it was a pleasure meeting you all - Donovan
