Window installation service · Somerset, PA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 25 egress window installationiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★664 Google reviews · 23 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Window World of South Central PA & Northwest MD at a glance
Customers frequently praise the punctuality, professionalism, and communication skills of installation and repair technicians, noting that crews often finish projects ahead of schedule and leave work areas clean. However, several low-star reviews highlight significant delays in receiving quotes or installation dates, with some customers reporting months of waiting without adequate follow-up from the office. Despite these scheduling and communication issues, the company maintains a high overall rating, and owners actively respond to the vast majority of customer feedback.
Google rating: 4.9 out of 5 from 664 reviews (95% five-star).
Reviews on this page: 664 Google reviews (556 with written comments, 39 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyEgress Window Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Window World of South Central PA & Northwest MD: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Window World of South Central PA & Northwest MD: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Window World of South Central PA & Northwest MD: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Window World of South Central PA & Northwest MD: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Window World of South Central PA & Northwest MD: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Window World of South Central PA & Northwest MD: 100/100 on this factor. Category median: 98.A
100
Bar = this company · dark tick = category median.
Star ratings
664 Google reviews we collected
4.9of 5
5 stars63295%
4 stars213%
3 stars41%
2 stars00%
1 star71%
Praise vs complaints
Phrases our text analysis found in 556 written reviews
99%praise
Praise90699%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price7038%
Reasonable10356%
Overpriced11%
Not sure116%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31534%
Quality & results22224%
Speed & response19321%
Would recommend9310%
Communication627%
Price & value233%
Honesty & trust91%
What customers talk about
We read 556 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very professional and answered any questions that we had during installation.”
“Joey did an outstanding job replacing our broken window.”
“Sloppy install.”
“Joey has been here several times for repairs and has always been very professional and on time and very knowledgeable about what he is doing”
“Efficient and professional, would highly recommend.”
“Miguel kept us updated on the process and where they were at with things.”
“They're worth it and while you're at it; ask for the employee Joey he is top tier!”
“However I needed to make some changes to the original estimate which was this summer and have gotten no response since.”
“Larry came and did my estimate, he was very knowledgeable and honest about my very old windows.”
People customers mention
Joey75 reviews
Tara52 reviews
Amy23 reviews
Rick21 reviews
Jason19 reviews
Sam9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Window World of South Central PA & Northwest MD for 8 kinds of job. Pick one to see what they paid and said.
We had 19 windows and our front door replaced. Miguel and his crew did an excellent job. They were very professional and answered any questions that we had during installation. Miguel kept us updated on the process and where they were at with things. They took care of covering any area they were working in and…
Great priceCustom windowsService not listed
Rich2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Joey has been here several times for repairs and has always been very professional and on time and very knowledgeable about what he is doing
Great priceCustom windows
Doris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The service was perfect. We had Rick, Amy and Jason. They worked very hard and we love our new windows.
Great priceCustom windows
Will3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We called for some warranty work on one of our windows. The whole process was smooth and seamless. I really appreciated Joey's knowledge, skill, and personality. He fixed the window quickly and took the time to explain the whole process. Great costumer service from Joey!
Eileen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The installers are extremely hard working and neat. Will definitely use again if more windows are needed
Great priceCustom windows
Christina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Miguel & Ihob were excellent we had a 11 windows replaced and they did it in a timely matter.
We had 19 windows and our front door replaced. Miguel and his crew did an excellent job. They were very professional and answered any questions that we had during installation. Miguel kept us updated on the process and where they were at with things. They took care of covering any area they were working in and cleaned up after. We definitely recommend them! So happy with the outcome!
Price assessment: Great price
Services: Custom windows, Service not listed
Rich Warnick2 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
We called for some warranty work on one of our windows. The whole process was smooth and seamless. I really appreciated Joey's knowledge, skill, and personality. He fixed the window quickly and took the time to explain the whole process. Great costumer service from Joey!
Ed Colmer1 reviewiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Miguel was very professional and had a very positive attitude with a smile.
Price assessment: Reasonable price
Services: Custom windows
Response from the owner · 5 days ago
Thank you, Ellen! We're glad to hear that Miguel made such a positive impression with his professionalism and friendly demeanor. We appreciate your feedback!
Eileen G1 reviewiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
The installers are extremely hard working and neat. Will definitely use again if more windows are needed
Price assessment: Great price
Services: Custom windows
Response from the owner · a week ago
Thank you, Eileen! We appreciate your kind words about our hardworking installers and are glad to hear you had a positive experience. We look forward to assisting you again in the future!
Christina Rosey3 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Joey came out to repair a window mechanism, which was fully covered under WW’s warranty! He was professional, completed the repair in no time and answered all of our questions ……also gave us a tutorial on how to prevent this from happening again. He was extremely helpful and pleasant.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 9 months ago
Thank you, Julie! We're delighted to hear that the process went smoothly and that Rick and Tara provided excellent service during the installation. Your satisfaction means a lot to us!
