Auto body shop · Fort Worth, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%11+0.8Craft & service penalty92−0.8Momentum penalty79−2.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#108 of 123 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 12%
4.9★★★★★289 Google reviews · 17 photos
94%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Winstead Paint & Body Shop for timely repairs, professional communication, and assistance with insurance claims. The high rating reflects satisfaction with the quality of bodywork and friendly staff interactions. However, a minority of reviewers cite significant delays, billing discrepancies, and instances of staff rudeness or workmanship errors as recurring issues.
Google rating: 4.9 out of 5 from 289 reviews (94% five-star).
Reviews on this page: 289 Google reviews (227 with written comments, 6 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: November 1, 2026.
Service: Auto Body Shop serving Fort Worth, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Winstead Paint & Body ShopAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Winstead Paint & Body Shop: 83/100 on this factor. Category median: 90.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Winstead Paint & Body Shop: 68/100 on this factor. Category median: 86.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Winstead Paint & Body Shop: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Winstead Paint & Body Shop: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Winstead Paint & Body Shop: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Winstead Paint & Body Shop: 11/100 on this factor. Category median: 57.F
11
Bar = this company · dark tick = category median.
Star ratings
289 Google reviews we collected
4.9of 5
5 stars27294%
4 stars83%
3 stars10%
2 stars31%
1 star52%
Praise vs complaints
Phrases our text analysis found in 227 written reviews
96%praise
Praise37696%
Complaints174%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11028%
Staff & attitude8722%
Would recommend6617%
Speed & response4010%
Price & value359%
Communication287%
Honesty & trust277%
What customers talk about
We read 227 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is the shop in Fort Worth on White Settlement rd.”
“I wouldn’t have asked for a refund but the arrogance and horrible customer service was enough to loose my families buisness here for good.”
“They are awesome and courteous and stand behind their word.”
“Staff was rude and extremely arrogant.”
“I recommend them to anyone and I will use them again.”
“…shown right when picked it up if want done with really good quailty do not recommend going here…”
“They took care of everything in a timely manner especially since dealing with the other person's insurance.”
“They took months to finish my car which part of it was my insurance company but the other part was they just weren't working on it.”
“In addition, their costs were fair, and Janettie’s responses were always timely and informative.”
“The staff was professional, friendly, and kept me updated along the way.”
“Dan Hughes is Honest thank you and the team for your work!”
“Which might have been okay if they had not been dishonest the entire way about the status of the vehicle.”
People customers mention
Jason6 reviews
Clay5 reviews
Winsted3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Winstead Paint & Body Shop for 5 kinds of job. Pick one to see what they paid and said.
MMatthewBersamina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★
Paid 386 and quailty seemed ok but some spots seemed to have small chipping and already had dirt on back looked like someone step on them an also back wasn't clear coated and was orange peal. ok job for what i needed but not seem to take pride in work honestly part for rock crawler so I didn't care to much but…
CCarmina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Great work, car looks like new. Can't tell it was ever in an accident. Drives well. Thank you Winstead.
Rriley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dan was super nice, the shop and lobby were clean, and they took car of my car quickly with no issues.
DDamonLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I couldn’t be happier with the experience at Winstead. They did excellent work on my daughter’s Genesis Coupe , the repairs were flawless. What really impressed me was how they handled everything with the insurance company on my behalf. That took a huge weight off my shoulders and made the whole process stress-free.…
Great priceBody & Trim
NNikkoLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Took a work van that needed a new bumper. Everyone was incredible. Communication was perfect. Work looks great and done in a timely manner. They made the process so easy. I’ll recommend to everyone.
KKamalLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They were able to give me a quote and let me drop off my truck a couple of days later. Did a 10/10 job fixing it in a timely manner. Staff and Owner were nothing but kind and accommodating, highly recommend!
Paid 386 and quailty seemed ok but some spots seemed to have small chipping and already had dirt on back looked like someone step on them an also back wasn't clear coated and was orange peal. ok job for what i needed but not seem to take pride in work honestly part for rock crawler so I didn't care to much but disappointed in pride of there work pics shown right when picked it up if want done with really good quailty do not recommend going here
D
Daniela LuevanoLocal Guide · 16 reviewsiTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
I took my truck in to have fixed because someone decided to back up without looking and hit my truck on psgr side back door where it meets the bed of truck. They took care of everything in a timely manner especially since dealing with the other person's insurance. That being said when they finished the work the truck looked awesome however without realizing it the messed up the evap system. I went back to them and we talked about it. I tried everything I could think of at first. Light kept coming on. I went and had a smoke test done and found the problem. I went back to Winstead and asked them if they would be willing to pay for at least part of it because I didn't have the issue when I went in. Dan said no problem if we broke it we will pay for it. Man of his word. Just got it in the repair shop today and I pd and took receipt back to the body shop. They wrote me a check immediately. They are awesome and courteous and stand behind their word. I recommend them to anyone and I will use them again. This is the shop in Fort Worth on White Settlement rd. I'd give 10 stars if it would allow me to.
E
Emily DeanLocal Guide · 20 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Dan Hughes is Honest thank you and the team for your work!
Services: Body & Trim
Response from the owner · a year ago
Thank you, Bobby! We truly appreciate your kind words and the opportunity to assist with your vehicle repair. It was our pleasure to help, and we’re grateful for your trust in our team.
R
riley denson8 reviewsiTotal number of Google reviews riley has written across all businesses on Google Maps, not just this one.
Dan was super nice, the shop and lobby were clean, and they took car of my car quickly with no issues.
Response from the owner · a year ago
Thank you, Riley! We’re glad to hear Dan made a great impression and that you found the shop clean and the service smooth. We appreciate your feedback!
D
Damon WestLocal Guide · 11 reviewsiTotal number of Google reviews Damon has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with the experience at Winstead. They did excellent work on my daughter’s Genesis Coupe , the repairs were flawless. What really impressed me was how they handled everything with the insurance company on my behalf. That took a huge weight off my shoulders and made the whole process stress-free. The staff was professional, friendly, and kept me updated along the way. I highly recommend Winstead to anyone who needs excellent body work and great customer service
