Experts Reviews · Company report
Woodard logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%79+11.2Replies to reviews 7%100+7.1Craft & service penalty84−1.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Woodard

Frontenac, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 33 commercial cleaning services · 4.8★ from 954 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Woodard is better than 89% of commercial cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Woodard is better than 84% of commercial cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Woodard is better than 84% of commercial cleaning services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Woodard is better than 79% of commercial cleaning services.B
79
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Woodard is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Woodard is better than 100% of commercial cleaning services.A
100

Reviews for your job

Customers hired Woodard for 8 kinds of job.

Woodard for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Pet stain & odor removal”

Margie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Amir communicated with 💯 accuracy, his arrival time. He is very professional from start to finish and did an amazing job! This is the second time I have requested Amir, and I will continue to do so on the future.

Paid $300–350Great priceCarpet steam cleaningPet stain & odor removalService not listed
Zach5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great customer service and timely turnaround on in house couch cleaning.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removal
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Byron was fantastic... would request him again...

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Joe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Woodard is great...great service, good value, easy access.

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal
Celia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Woodard gets the stains out. The Woodard employees have always worked quickly and done a great job on my carpeting. I will never use another company.

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Fern3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Matt did a GREAT JOB. Throughly explained the issues in my carpet, and how to move safely from carpet to tile while it was drying. I hope he does the cleaning next time.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Woodard did a good job cleaning my carpet. My dog had vomited on the carpet and it was impossible to get the smell out with over-the-counter products. They did a good job cleaning it.

Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Marcia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandon was exceptionally efficient and personable . He did a great job

Reasonable pricePet stain & odor removal
Marilyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We took two rugs. One that was in need of repair and that had set in the garage for months. The other was involved in a recent flood in the basement. The customer service was exceptional and both rugs were cleaned, sanitized and cleared of pet stains and odors. In addition, the rug in need of repair was repaired…

Reasonable pricePet stain & odor removalArea rug cleaningService not listed
JenniferLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I visited their site online and scheduled for five rooms and a great room to have the carpets cleaned. They were able to send someone out within two days. The technician came out and was polite. Unfortunately I was extremely disappointed with the outcome. They have a 12 step cleaning process and a majority of the…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Debbie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable pricePet stain & odor removalArea rug cleaning
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Janna6 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable pricePet stain & odor removalArea rug cleaning
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable pricePet stain & odor removalArea rug cleaning

Price

$350+26% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 71%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning40$164–$298
General carpet cleaning24$139–$279
Upholstery cleaning19$139–$266
Area rug cleaning19—
Pet stain & odor removal14—
Standard cleaning5$164–$259
Deep clean3$309–$490
Moving-related cleaning2$321–$467

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