Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts

Experts Reviews · Company report
Woodard logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%79+11.2Replies to reviews 7%100+7.1Craft & service penalty84−1.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Woodard

Frontenac, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 33 commercial cleaning services · 4.8★ from 954 Google reviews

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Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Woodard is better than 89% of commercial cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Woodard is better than 84% of commercial cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Woodard is better than 84% of commercial cleaning services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Woodard is better than 79% of commercial cleaning services.B
79
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Woodard is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Woodard is better than 100% of commercial cleaning services.A
100

Reviews for your job

Customers hired Woodard for 8 kinds of job.

Woodard for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).2.80
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 25/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 12

All 5 Google reviews tagged “Standard cleaning”

KristinaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

I brought in a Moroccan rug that needed a basic cleaning and treatment for a recent pet stain which cost me $427 but the price isn't even the worst part... The stain on my rug is the same color and crusty, matted consistency as it was $427 ago when I took it in for the cleaning and during the 10 days that Woodard…

Standard cleaning− Punctuality− Quality
SzLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Full House fire. They have you sign contracts, take your insurance money, then walk out on you when they were 85% completed. Notice why there are no comments allowed on their Facebook? They are deceiving. They lie. They take your checks, and didnt show up to complete the work. Cost of fire and loss over 500,000.00

Deep cleanMoving-related cleaningOffice & workplace cleaning− Responsiveness− Punctuality
Furever1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The lady who got my appt scheduled was awesome. She worked with my timeline as we were preparing to sell our house. When the technician arrived he was professional, courteous, and friendly. He explained everything to me and what our cost would be. He did an excellent job and I would highly recommend Woodard.

Moving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Móni5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a couple of runners for me and they came out clean, fresh and beautiful!

Standard cleaning+ Quality
ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★

We used woodard to treat some high end fabric dining chairs that we decided to finally indulge in. Due to young family, we were recommended to Woodard from the furniture store and my parents have always used for rug cleaning. Unfortunately, do NOT waste your $ on this treatment. the very first drop of sauce on a…

Standard cleaning

Price

$350+26% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 71%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning40$164–$298
General carpet cleaning24$139–$279
Upholstery cleaning19$139–$266
Area rug cleaning19—
Pet stain & odor removal14—
Standard cleaning5$164–$259
Deep clean3$309–$490
Moving-related cleaning2$321–$467

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