This place just finds a way to charge more money at every visit. They already overcharge for services , and want to charge more and more every visit. Done with them. You lost me and multiple family members as customers.
- Price assessment: Overpriced
- Services: Dog grooming
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with our pricing, and we'd like to provide some clarification regarding your recent visits. According to our records, your grooming appointments and their associated costs were as follows: - September 4, 2025: $59 - February 2, 2026: $65 - June 15, 2026: $65 - October 12, 2026: $75 The increase from $59 to $65 reflects our salon's pricing adjustment at the beginning of 2026. The additional $10 at your most recent appointment was not another price increase, but rather a charge for the additional time and labor required to demat your dog's head and tail. We were asked to maintain the fluffy appearance of these areas, which required extra attention to preserve the desired length rather than shaving them shorter. We recognize that we should have communicated this additional charge more clearly before proceeding, and we sincerely apologize for that oversight. While additional grooming time and labor may incur fees, we never want our clients to feel surprised by their final bill. We also understand that rising costs are affecting everyone. As a small, independently owned business, we are experiencing those same challenges through increasing rent, grooming supplies, and operating expenses. We make a conscious effort to limit our general price increases to approximately once every two years, while keeping our rates competitive with other independently owned salons and larger corporate grooming providers in our area. Our pricing reflects not only the grooming services provided, but also the individualized attention, quality products, and commitment to your dog's safety and comfort that we strive to provide at every appointment. We're disappointed to hear that you and your family have decided to take your business elsewhere, but we respect your decision and appreciate the opportunity to have cared for your pets. We wish you and your family all the best. — The Woof & Wander Team