Roofing contractor · Newberry, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty47−5.3Momentum penalty26−7.4Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 4%
4.7★★★★★712 Google reviews
91%five-star reviews
4.32★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$13ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Worthmann Roofing and Gutters 4.7 out of 5 based on 712 reviews, with the owner responding to all of them. Positive feedback highlights professional communication, detailed explanations, and efficient completion of roofing and gutter installations. Conversely, critical reviews frequently cite post-installation leaks, unfulfilled warranty claims, and difficulties obtaining estimates or resolving project issues.
Google rating: 4.7 out of 5 from 712 reviews (91% five-star).
Reviews on this page: 712 Google reviews (646 with written comments, 43 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 21, 2026.
Service: Ice Removal Service serving Newberry, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyIce Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Worthmann Roofing and Gutters: 63/100 on this factor. Category median: 92.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Worthmann Roofing and Gutters: 47/100 on this factor. Category median: 88.C
47
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Worthmann Roofing and Gutters: 47/100 on this factor. Category median: 94.C
47
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Worthmann Roofing and Gutters: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Worthmann Roofing and Gutters: 26/100 on this factor. Category median: 100.D
26
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Worthmann Roofing and Gutters: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
712 Google reviews we collected
4.7of 5
5 stars64991%
4 stars142%
3 stars51%
2 stars41%
1 star406%
Praise vs complaints
Phrases our text analysis found in 646 written reviews
96%praise
Praise1,30696%
Complaints604%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1837%
Reasonable2551%
Overpriced24%
Not sure48%
$13k-4% vs typical ice removal services
Middle half of what 33 customers paid ($3.4k–$18k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33525%
Quality & results23217%
Would recommend22817%
Speed & response20615%
Price & value15011%
Communication14811%
Honesty & trust675%
What customers talk about
We read 646 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was super friendly and knowledgeable, explained everything I needed to know about purchasing a roof.”
“The supposed foreman Axel was rude so unprofessional wouldn't listen to anything the home owner had to say they butchered the existing wood and refuse…”
“We did the walk around this morning and the crew did a great job at post-work cleanup.”
“…e there problems with the people who paid there hard earned money for sloppy work.…”
“Would definitely recommend this company if you’re looking to purchase a roof or gutters.”
“There are so many other quality roofers out there so avoid this one.”
“Even with this crazy rain, he got on the roof, worked quickly, and even helped remove the tree limbs.”
“) as he never showed up at our property because of his wife’s health emergency.”
“This company was very reasonable with their pricing and extremely understanding about our situation.”
“And I’m glad that their services were not overpriced.”
“I did not feel rushed into anything and he carefully explained what I was getting.”
“ber 5, my wife expressed her concerns in a call to Tiffany about the lack of communication and failure of Worthmann personnel to make promised callbac…”
“This company, under new management, has completely changed from the dishonest past owners to a new, honest and 100% customer friendly HONEST management.”
“I was lied to about what I was signing and the long-term consequences of the Direction of Pay.”
People customers mention
Christy25 reviews
Gilland19 reviews
Willis18 reviews
Dave17 reviews
Scott14 reviews
Meinholz12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Worthmann Roofing and Gutters for 8 kinds of job. Pick one to see what they paid and said.
yun7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Stay away they contract everything out to the point the project manager did not believe that we had the roof installed by them when the contracted gutter company came out they gave me the run around saying they would not bend the metal roofing highly recommend not going with they they don't know what there doing
Paid $15,000–20,000
Jason2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
The supposed foreman Axel was rude so unprofessional wouldn't listen to anything the home owner had to say they butchered the existing wood and refused to replace or even attempt to fix the actual problem the last photo is what they did the first time and the first photo is what they did now they replaced the wood…
Paid $35,000–40,000OverpricedRoof damage repair
Kristin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I just had a 19 year old roof replaced by Worthmann. My sales agent Chad was fantastic. I did not feel rushed into anything and he carefully explained what I was getting. Hunter was my site manager and he was also phenomenal. The crew showed up bright and early and got right to work, finishing in one day. I work at…
Paid $10,000–15,000Great price
Ryan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a great experience with Noah, he came out to help build a quote to install gutters on my home. He was patient, professional, and took the time speaking to my wife and I about everything that would be needed. We would definitely recommend working with this company if you needed any work done on your roof!
Paid $1–5,000Reasonable priceRoof damage repair
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
I ordered whole house gutters salesman was Eric gutters were done efficiently, but over my entry door no gutter was installed, I asked the installer why ? He told me it was not in the contract, I have tried to reach out with no success , I may have made a mistake by paying them off completely, which I suspect was…
Paid $1–5,000Not sure
HoytLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can't say enough about this company and Chad Cardoso. From the very beginning they were great. Chad came out the very next day and gave us an estimate. He took the time to explain everything in detail. This company was very reasonable with their pricing and extremely understanding about our situation. I would…
BEWARE OF THIS CROOKED COMPANY.
My mother used this company to put her roof on and the next big rain storm the leaking started. Roof still hasn’t been fixed Even though they promised a lifetime labor warranty.
The last 10 reviews this company received are all 1 star reviews you would think this would be a wake up call to solve there problems with the people who paid there hard earned money for sloppy work.
Response from the owner · 5 days ago
Thank you for sharing your concerns. We are sorry to hear about your mother's experience and understand how frustrating a roof leak can be. When issues are reported, our goal is always to inspect the concern, determine the source, and work toward an appropriate solution. We take customer feedback seriously and are committed to addressing concerns professionally and respectfully. We appreciate the opportunity to respond and wish your family the best moving forward.
Becky Walker2 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
I would never use this company again.
Small job of fascia repair took almost 2 months to complete.
Terrible communication and efficiency.
They left us with an unpainted shoddy job, that we finished ourselves before gutter work was completed.
My advice…find someone else to do your roof.
Response from the owner · Edited a week ago
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your frustration with the timeline, communication, and final appearance of the fascia repair.
Our goal is always to complete projects in a timely manner and maintain clear communication throughout the process. We regret that this project fell short of those expectations and that you were left dissatisfied with the outcome. We appreciate you sharing your concerns and will use your feedback to help improve our processes moving forward. We wish you all the best.
Kathryn Brennan12 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
One star is a very generous review. We hired this company to put a new roof on our rental property. This property was built in 1964 and had a tin roof attached to the trusses and siding, for years. After 5 years of Worthman installing the new roof, a leak started and ruined the ceiling in the master bath. Since the roof was under warranty, a representative from Worthmani discovered that the shingles in the area of the leak were not installed correctly. He looked at the bathroom ceiling and said that it was from the improperly installed shingles and he would have the roof repaired and would get a dry wall repair guy out there. The roof was repaired but the dry wall was not. We had roughly 9 calls to Worthman that were never returned. They then diverted the blame to the siding, which had been there for many years without a problem. There are so many other quality roofers out there so avoid this one.
Response from the owner · 2 weeks ago
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration regarding the leak and the damage to the bathroom ceiling.
When the issue was reported, our team responded, inspected the roof, and completed repairs to the roofing area in question. While there were differing conclusions regarding the source of the interior damage, we recognize that the communication and follow-up did not meet your expectations, and for that we apologize.
We appreciate you bringing your concerns to our attention. Customer satisfaction is important to us, and we regret that your experience left you with a negative impression of our company. We wish you and your tenants the very best moving forward.
Safe Solutions7 reviewsiTotal number of Google reviews Safe has written across all businesses on Google Maps, not just this one.
I was tricked into signing a work authorization and Direction of Pay with Worthmann Roofing after storm damage to my roof. I was told it was just so they could contact the adjuster the told me to use. I was never given a clear written estimate for the full scope of work, no permits were pulled, and no actual work was ever performed on my home.
When I later tried to cancel the Direction of Pay and terminate their involvement, I was unable to get it removed. My insurance company continued to treat them as a party on the claim and even issued a joint check that included Worthmann and their affiliated public adjuster. This has created a long, stressful, and legal situation that is still not resolved.
I was lied to about what I was signing and the long-term consequences of the Direction of Pay. I would strongly caution other homeowners to carefully review any Direction of Pay or assignment documents and do not use the public adjuster Doug Miller they work with. This experience has been extremely difficult and is still ongoing with attorneys involved.
Response from the owner · a month ago
Thank you for sharing your feedback. We are sorry to hear that you are frustrated with your experience. We take allegations regarding documents, authorizations, and communication very seriously.
Our intention is always to explain documents thoroughly and ensure homeowners understand the purpose of any agreements before signing. We never want a customer to feel misled or confused about the process. While we respectfully disagree with portions of your characterization of events, we recognize that there is an ongoing dispute and understand the frustration that can come with a prolonged claims process.
Because this matter involves insurance claims, authorization documents, and ongoing legal discussions, we believe it is best addressed through the appropriate channels. We remain committed to cooperating fully and addressing the matter professionally. We wish you the best as the situation moves toward resolution.
yun yun shi7 reviewsiTotal number of Google reviews yun has written across all businesses on Google Maps, not just this one.
Stay away they contract everything out to the point the project manager did not believe that we had the roof installed by them when the contracted gutter company came out they gave me the run around saying they would not bend the metal roofing highly recommend not going with they they don't know what there doing
Price: $15,000–20,000
Response from the owner · a month ago
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We work with both in-house teams and specialized trade partners to complete various aspects of our projects, and we strive to ensure all work is coordinated properly and professionally.
We regret any confusion regarding your roof and gutter project and understand how frustrating communication issues can be. Our goal is always to provide quality workmanship and clear communication throughout the process. We appreciate you sharing your concerns and wish you the best moving forward.
Jason Sumner2 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
The supposed foreman Axel was rude so unprofessional wouldn't listen to anything the home owner had to say they butchered the existing wood and refused to replace or even attempt to fix the actual problem the last photo is what they did the first time and the first photo is what they did now they replaced the wood that they took off. This time they cut the wood to the top of the flashing and said the wood isn't his problem.
Price assessment: Overpriced
Price: $35,000–40,000
Services: Roof damage repair
Response from the owner · a month ago
Thank you for sharing your feedback. We are sorry to hear that you were unhappy with your experience. We strive to treat every homeowner with professionalism and respect, and we regret that you felt your concerns were not fully addressed during the project.
We understand how frustrating it can be when expectations regarding repairs and workmanship are not met. Our intention is always to communicate clearly, address concerns promptly, and provide quality results. We appreciate you bringing these issues to our attention and will use your feedback as an opportunity to improve.
Bridgett Kendrick1 reviewiTotal number of Google reviews Bridgett has written across all businesses on Google Maps, not just this one.
Talked to Noah about a roof. He was super friendly and knowledgeable, explained everything I needed to know about purchasing a roof. Would definitely recommend this company if you’re looking to purchase a roof or gutters.
Response from the owner · a month ago
Talked to Noah about a roof. He was super friendly and knowledgeable, explained everything I needed to know about purchasing a roof. Would definitely recommend this company if you’re looking to purchase a roof or gutters.
Li GonzalezLocal Guide · 32 reviewsiTotal number of Google reviews Li has written across all businesses on Google Maps, not just this one.
I called to request an estimate for new gutters, and unfortunately, this was one of the most difficult companies I’ve ever dealt with just to get a quote. The process was frustrating and unnecessarily complicated. As a customer, I expected a much better experience. You guys should really do better when it comes to responding to potential customers and making the process easy and professional.
Price assessment: Great price
Response from the owner · a month ago
Thank you for your feedback. We sincerely apologize that requesting an estimate was more difficult than it should have been. We strive to make the process simple, responsive, and convenient for every customer, and it is clear we fell short of that expectation in your case. Your comments are valuable and will be shared with our team as we continue working to improve our communication and customer experience. We appreciate you bringing this to our attention and wish you the best with your project.
Kristin tremmel8 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
I just had a 19 year old roof replaced by Worthmann. My sales agent Chad was fantastic. I did not feel rushed into anything and he carefully explained what I was getting. Hunter was my site manager and he was also phenomenal. The crew showed up bright and early and got right to work, finishing in one day. I work at night (yes I slept through the noise 😊) and woke to a beautiful new roof. We did the walk around this morning and the crew did a great job at post-work cleanup. I would highly recommend Worthmann for any roofing needs.
Price assessment: Great price
Price: $10,000–15,000
Response from the owner · Edited a month ago
Thank you for the fantastic review! We are thrilled to hear that Chad made you feel comfortable and informed throughout the process without any pressure. It is also great to know Hunter kept everything running smoothly and that the crew completed your roof replacement efficiently in just one day. We take pride in our workmanship and cleanup, so we're glad the final walkthrough met your expectations. Thank you for trusting Worthmann Roofing & Gutters with your home and for your recommendation!
Michelle DormineyLocal Guide · 17 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
We bought a house in June 2025, Worthmann replaced the roof in February 2023. We are having a leak issue and Worthmann says that the contract only covered 2 years. Buyer beware. We will NOT EVER use them! I’d give a zero star if possible. A new roof should not leak this soon. They didn’t even consider coming out to look at it without a charge.
Services: Roof damage repair
Response from the owner · a month ago
Thank you for sharing your concerns. We are sorry to hear about the leak and understand how frustrating that can be, especially in a home you recently purchased. While we were not involved in the purchase transaction or any disclosures made at that time, we always strive to treat homeowners with professionalism and transparency. We regret that your experience did not meet your expectations and appreciate your feedback. We wish you the best in getting the issue resolved.
