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WOW Hair Salon Sumas

Beauty salon · Sumas, WA · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%93+26.3Replies to reviews 8%34+2.8Craft & service penalty97−0.3Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 88 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 46%
4.8 ★★★★★ 20 Google reviews · 8 photos
85%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jul 2025latest review

WOW Hair Salon Sumas at a glance

Google reviewers rate WOW Hair Salon Sumas 4.8 out of 5 based on twenty reviews. Customers frequently praise the friendly staff, competitive pricing, and the quality of haircuts, noting that the owners take pride in their work. Some clients travel significant distances to receive service. A recurring criticism in lower-rated feedback indicates that barbers sometimes lose focus during cuts, requiring clients to keep them on track despite the otherwise pleasant atmosphere.

  • Google rating: 4.8 out of 5 from 20 reviews (85% five-star).
  • Reviews on this page: 20 Google reviews (11 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: July 27, 2025.
  • Service: Beauty Salon serving Sumas, Washington.

Data from Google, last updated October 25, 2026.

Score profile vs other beauty salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: replies to reviews.

Satisfaction79Reliability93Craft & service97Value–Momentum–Replies to reviews34Satisfaction: 79 (median 85)Reliability: 93 (median 80)Craft & service: 97 (median 95)Replies to reviews: 34 (median 48)
WOW Hair Salon SumasBeauty Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WOW Hair Salon Sumas: 79/100 on this factor. Category median: 85.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WOW Hair Salon Sumas: 93/100 on this factor. Category median: 80.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WOW Hair Salon Sumas: 97/100 on this factor. Category median: 95.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WOW Hair Salon Sumas: 34/100 on this factor. Category median: 48.D
34

Bar = this company · dark tick = category median.

Star ratings

20 Google reviews we collected

  • 5 stars1785%
  • 4 stars210%
  • 3 stars15%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 11 written reviews

  • Praise7100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude571%
  • Quality & results114%
  • Price & value114%

What customers talk about

We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He's super friendly and just a very good person.”
  • “William cut my hair and did a fantastic job.”
  • “Price was right as well.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent priced reviews

JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

William cut my hair and did a fantastic job. He knows what he's doing, and I liked it much better than anytime I have cut it before. He's super friendly and just a very good person. Thank you!

Paid $1–20

Photos

Customer reviews

4.8 ★★★★★ 20 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John BakerLocal Guide · 18 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

William cut my hair and did a fantastic job. He knows what he's doing, and I liked it much better than anytime I have cut it before. He's super friendly and just a very good person. Thank you!

  • Price: $1–20
Jan SzczygielskiLocal Guide · 15 reviewsTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly service. Kind of need to keep the barber on track. Seems to lose focus on cutting. Service though us extremely friendly!!

Ken RobinetteLocal Guide · 59 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people that care about there jobs. Price was right as well.

Iona Plouff4 reviewsTotal number of Google reviews Iona has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lovely place. Will and Kate are great with hair and a joy to spend time with.

Marchelo AyusLocal Guide · 16 reviewsTotal number of Google reviews Marchelo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place nice staff

Risa RabangLocal Guide · 23 reviewsTotal number of Google reviews Risa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place and people

G P11 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

William and Katie pride themselves on doing the best job possible for their customers. William works hard to give the haircut that best fits how my hair grows, the cowlicks, and shape of head. Always super friendly too!

  • Positive: Professionalism
Clayton Bird3 reviewsTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The owners are great people and very passionate about there work and customers.

  • Positive: Quality, Professionalism
Cathie Hartsell5 reviewsTotal number of Google reviews Cathie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter and I have been going to Katie and Williams since they first opened and we make the 30+ min trip down to see them - we come from the other side of Mission, BC. No one else gives us the service they do and even with exchange on the $$ it is still well worth the time.

Ramon Menchaca15 reviewsTotal number of Google reviews Ramon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice people who own the place. My wife and I both get our hair done here.

WOW Hair Salon Sumas on Google Maps →

Business details

  • Address: 601 Cherry St, Sumas, WA 98295
  • Phone: (360) 988-9999
  • Service area: Sumas, WA