Experts Reviews · Company report
WyattWorks logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

WyattWorks

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,683 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WyattWorks is better than 88% of drain cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WyattWorks is better than 85% of drain cleaning services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WyattWorks is better than 94% of drain cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WyattWorks is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WyattWorks is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WyattWorks is better than 74% of drain cleaning services.B
74

Reviews for your job

Customers hired WyattWorks for 8 kinds of job.

WyattWorks for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$596
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Water heater repair” · showing 20

SumantaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brett and Eric both are very professional and detailed about their work. They were right on time and explained the situation and how to fix it. My water heater was leaking water and they fixed it very quickly, appreciate it

Paid $200–300Reasonable priceWater heater repair
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had Dawson Weathers for electric and Brett Roy for plumbing. Both were true professionals and gentlemen. They were scheduled for the same time in the morning and finished a few hours later within minutes of one another fixing some open items in our home (bad switches and an over-pressured water supply causing water…

Reasonable pricePlumbing pipe repairWater heater repairService not listed
PhilLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brett (and Drew) did a good job. I highly recommend. Professional, honest, fast, knowledgeable.

Reasonable priceWater heater repair
LouLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I had a bit of a rough experience with Wyatt Works a year ago, so I was hesitant to call them again. However, I’m so glad I did! Shannon came out to fix my tankless unit and she was fantastic—on time, professional, and very helpful. She even gave me some great maintenance tips to keep the unit in good shape.…

Reasonable priceWater heater repair
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Pablo stopped out and was thorough in his review and a fantastic person to work with!

Water heater repair
Joel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jean and Jack, were very helpful with showing me how to drain my water tank and relighting the pilot light Thank you again

Great priceWater heater repair
Charles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chose WyattWorks based off of my previous experience and could not be happier with my decision. Robert was fantastic to work with. He was on time, professional and friendly. He listened to my issue and quickly found and fixed the problem. This visit surpassed my expectations set by Mike previously. WyattWorks has my business in the future!

Drain cleaningPlumbing leak detectionWater heater repair+ Responsiveness+ Punctuality+ Quality
R2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

WyattWorks performed plumbing check of the entire house and flushed tankless hot water heater. . The technician was knowledgeable and had a pleasant demeanor. I would recommend WyattWorks Plumbing again for plumbing services.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Avani8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with WyattWorks was top notch. I met/worked with Seth, Josh, Malachi, Clayton and Jeremy. All super friendly and knowledgeable. They were able to fit me in quickly and had empathy for my situation. I couldn’t be more happy with my service.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Samiya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian and his team were great!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Solomon Flash came out and analyzed the issues I have been having and helped considerably to get my plumping back on track.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Benjamin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Wyatt this morning when I noticed a leak in the water heater, and a few hours later we had a new water heater—easy peasy. The tech was very nice and they did a great job cleaning up as well.

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
MelodyLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent work and was able to explain clearly what needed to be done. Finished ahead of time. I keep using this service for all of our plumbing needs. My house was built in 1962 and I am gradually getting problem piping replaced.

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

WyattWorks patiently explained the difference between necessary repairs and other options to replace functional but aging cast iron piping in order to forestall future problems. This attentiveness to detail is crucial to helping homeowners make safety-oriented but cost-effective decisions. The service was prompt, efficient and courteous.

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin arrived on time, performed a comprehensive inspection of my issue, and went over a number of choices with me. Besides his great work in fixing our problem, he went WAY above and beyond in helping us resolve things the same day. Between working at our house and travelling to get the equipment he needed, he…

Water heater repair+ Responsiveness+ Punctuality+ Quality
tjphoto3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I think WyattWorks deserves more then five stars, but that's all I'm allowed. My gas water heater was not producing hot water so I called the gas company, figuring the pilot light had gone out. The guy they sent claimed he restarted the pilot and left. Maybe he did, but soon I wasn't get hot water anymore. So I…

Water heater repair
AdamLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Mike O., Plumbing Service Expert, was really excellent. We are grateful for his work. Thank you.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Caitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeremy did a fantastic job installing a new hot water heater for us! He was very professional and friendly, took all Covid safety precautions, and got the job done quickly! He even took a few minutes to go above and beyond and repair our side door that has never closed properly! I’d highly recommend Jeremy to anyone…

Water heater repair+ Professionalism
t4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very responsive and professional. Clearly knowledgeable about my issues, and followed through to my satisfaction. Fair priced to boot!

Faucet repairWater heater repair+ Professionalism
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent repairman, timely, friendly, professional. He helped with several projects, and gave suggestions for others! I highly recommend Scott, and the Wyattworks organization! Even the dispatcher/ secretary was extremely friendly and accommodating! Reasonably priced as well!

Toilet installationPlumbing pipe repairShower repair

Show more water heater repair reviews (9 more) →

Price

$410-18% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 50%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair123$353–$1.4k
Drain cleaning114$248–$593
Plumbing leak detection92$205–$630
Toilet repair82$239–$680
Plumbing leak repair74$248–$793
Water heater installation63$1.2k–$2.5k
Faucet installation50$340–$867
Faucet repair47$228–$585

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