iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★1,683 Google reviews · 24 photos
95%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$410typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers frequently highlight the punctuality, professionalism, and clear communication of WyattWorks technicians, who often provide detailed explanations and financing options for services like water heater replacement and drain clearing. However, low-star feedback consistently cites excessive pricing for simple repairs, aggressive upselling of unrelated services, and mandatory referrals to third-party dry-out companies. The company maintains a 4.9 rating from 1683 reviews and responds to 71% of customer feedback.
Google rating: 4.9 out of 5 from 1,683 reviews (95% five-star).
Reviews on this page: 1,683 Google reviews (1,402 with written comments, 81 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
WyattWorksDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WyattWorks: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WyattWorks: 85/100 on this factor. Category median: 92.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WyattWorks: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WyattWorks: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WyattWorks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WyattWorks: 74/100 on this factor. Category median: 93.B
74
Bar = this company · dark tick = category median.
Star ratings
1,683 Google reviews we collected
4.9of 5
5 stars1,60095%
4 stars402%
3 stars111%
2 stars70%
1 star251%
Praise vs complaints
Phrases our text analysis found in 1,402 written reviews
98%praise
Praise3,13298%
Complaints672%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price9038%
Reasonable11950%
Overpriced135%
Not sure156%
$410-18% vs typical drain cleaning services
Middle half of what 167 customers paid ($57–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude89128%
Speed & response58018%
Quality & results56118%
Would recommend40613%
Communication34711%
Price & value2899%
Honesty & trust1254%
What customers talk about
We read 1,402 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, knowledgeable and very respectful of the customer and our property.”
“I feel this was unprofessional and I decided to take my business to a company that valued my time.”
“Super friendly and received text update and confirmation timely.”
“…ey are extremely overpriced, the technicians will purposely work at a slow pace and keep going to their van to make you think that the job requires a…”
“Thanks so much for the great work and awesome customer service given to us by Joe, Sammie and Walker.”
“👍🏻This is the worst estimate/plan we've ever been offered and will be known throughout future inquires.”
“I highly recommend these guys at Wyatt Works Plumbing.”
“I recommend shopping around and getting estimates from other companies, don’t rush into making a quick decision.”
“He answered all my questions and helped me make the best decision for my financial situation and my homes future.”
“…ation text halfway through the next day deprioritizing our emergency- poor communication and follow through - no appointment system - not enough worke…”
“…e problem and worked with his supervisor to ensure that we came to a fair and equitable solution that I felt comfortable with.…”
“…only wanted an estimate for replacing one toilet, they are extremely overpriced, the technicians will purposely work at a slow pace and keep going to…”
“Genuinely I see why the reviews are where they are, from top to bottom the process was smooth sailing.”
“This felt very shady and it felt as though we were being trapped into spending more money.”
People customers mention
Plumbing112 reviews
Mike43 reviews
Brian35 reviews
Joe29 reviews
Jeremy29 reviews
Seth26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired WyattWorks for 8 kinds of job. Pick one to see what they paid and said.
Danny3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
Brenden was exceptional. Very professional, knowledgeable and very respectful of the customer and our property. He's exceptional in the field of customer service...
Paid $1–200Great priceDrain cleaning
Marie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thanks so much for the great work and awesome customer service given to us by Joe, Sammie and Walker.
PriscillaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Joe and Sam came out and repaired a leak in the crawlspace that was occurring due to a blockage. They cleared the blockage and replaced some old cast iron pipe with pvc and cleaned up the bathtub which had backed up. Kudos! They also gave us information for crawlspace maintenance and set us up to have camera…
DougLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Brenden came out this morning and was able to quickly locate the source of our issue. He worked with the team to turn around a quote and get folks scheduled in 2 days for a main sewer line repair.
Drew, Ryan, and Elijah came out and cut away a chunk of my driveway too dig down and repair the line. They did a…
Paid $2,000+Great priceSewer repair
Jim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had electrical work done, by Dawson. He was professional and personal. I highly recommend him
Paid $400–600Reasonable price
DianeLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
You guys were great!! Such awesome customer service from Brenden and Cole. Thank you so much for fixing my clog!! What a relief. I just felt bad you had to come out 3 times, but you still only charged the one fee!! Most excellent. Will definitely call you guys again if something else happens. Thank you so much!!!
Brenden was exceptional. Very professional, knowledgeable and very respectful of the customer and our property. He's exceptional in the field of customer service...
Price assessment: Great price
Price: $1–200
Services: Drain cleaning
Response from the owner · 14 hours ago
We appreciate you taking the time to share your experience, Danny! Thank you for 5 stars!
Aida Feliciano-EnrightLocal Guide · 18 reviewsiTotal number of Google reviews Aida has written across all businesses on Google Maps, not just this one.
Great workers. Diligent, respectful and knowledgeable workers. I'm completely satisfied with Dawson, the Electrician and Eric, the Plumber. I highly recommend these guys at Wyatt Works Plumbing. Samuel was very helpful working with Dawson. Great guys.
Price assessment: Reasonable price
Services: Water heater installation, Shower installation, Outdoor plumbing system repair, Toilet installation
Kathy MendolaLocal Guide · 43 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Technician Michael came out and checked out the kitchen faucet. He tightened it up and seemed to work better but after he left it started leaking again. He came right back out the next call and replaced the faucet. Everything works great now. Very happy with the service. Super friendly and received text update and confirmation timely.
Price assessment: Not sure
Services: Faucet repair, Faucet installation
Marie Rodgers5 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Joe and Sam came out and repaired a leak in the crawlspace that was occurring due to a blockage. They cleared the blockage and replaced some old cast iron pipe with pvc and cleaned up the bathtub which had backed up. Kudos! They also gave us information for crawlspace maintenance and set us up to have camera evaluation of our plumbing down to the street connection.
Brenden came out this morning and was able to quickly locate the source of our issue. He worked with the team to turn around a quote and get folks scheduled in 2 days for a main sewer line repair.
Drew, Ryan, and Elijah came out and cut away a chunk of my driveway too dig down and repair the line. They did a fantastic job getting it back to working shape. They even offered to pour concrete to fill the hole they cut away, which is a service they typically do not provide. They were polite, friendly, and fast.
I will be using WyattWorks going forward because of everyone's professionalism and thoroughness.
Price assessment: Great price
Price: $2,000+
Services: Sewer repair
Response from the owner · 5 days ago
Doug, that was a big job and the crew crushed it! Glad Brenden, Drew, Ryan and Elijah took great care of you. Thank you for 5 stars!
Jim Kallam2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Phillip Lardieri was a true professional and did amazing and quick work to get us a new water heater after ours went out impacting our kitchen, bathrooms and laundry room. We are so appreciative to him as well as Sam who assisted and Hunter who did terrific work on a leak months ago. We will keep coming back to WyaytWorks for their quality, service and the most awesome plumbers in the industry. Thank you all!
Services: Water heater installation, Plumbing leak detection
Response from the owner · 2 weeks ago
That's awesome, Christina! Thank you for taking the time to leave a review! Thank you for 5 stars!
Sarah Hamlin9 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I learned about Wyattworks from a review in the new edition of “Best Picks Reports”. I contacted Wyattworks about a leaking exterior faucet. Additionally I wanted to replace a non-operable garbage disposal. My initial contact with the company office was handled with pleasant professionalism. An appointment was scheduled and the Technician, Michael, arrived on time. Michael took the time to sit with me to discuss the issues I identified but we also discussed other areas of concern that he brought to my attention after a cursory examination of all the plumbing fixtures in my home. Michael removed the old disposal and installed the new one that I chose after reviewing options. The repair of the exterior faucet was more complicated, involving cutting through interior drywall to access the problem area. But Michael expertly corrected the problem and left the work areas as clean as he found them. I highly recommend Wyattworks if you are in need of plumbing services. They are consummate professionals. I was not pressured into any of the choices offered regarding products or services. They are just nice, polite people to work with. I believe they treated my home as if it was their home. I will not hesitate to call on them in the future!
