Experts Reviews · Company report
Xpress Auto Repair #2 logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Xpress Auto Repair #2

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #342Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 315 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xpress Auto Repair #2 is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xpress Auto Repair #2 is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xpress Auto Repair #2 is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Xpress Auto Repair #2 for 8 kinds of job.

Xpress Auto Repair #2 for air & cabin filter replacement

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Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#137 / 437
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Air & cabin filter replacement”

Ant1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ricky got me in and out and dude with a hat wonderful service

Air & cabin filter replacement
ChericeLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The experience had was great, Jesse took really good care of my car needs and assure me I didn't have to worry. I would recommend Xpress Auto Repair to anyone. Did I tell yall I met the owner ❤️👍

Great priceAir & cabin filter replacementBrakes
Daytonia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I recommend xpress the owner is Great he is very detailed and knowledgeable about helping you and breaking everything down to customers in a way its understandable for them and very friendly and professional and does not overcharge you

Great priceTransmissionAir & cabin filter replacementExhaust
Chiquita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jessie and the entire team made me cry tears of joy. A blessing is what they are, great customer service. Very family oriented, patient, hard working and result are phenomenal. Not only do they have great service, they go over and beyond to help. It does not matter where you go this location is the best. Convenient…

Great priceTransmissionAir & cabin filter replacementExhaust
Terryell14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Car had a water pump replacement the shop didn't refill the AC coolant contact this place over the phone they answered asked if they have a line "Yes" can I bring it in "w'ell take a look at it" checked my vehicle saw that the cabin Air filter needed replaced as well ordered the parts took about 20min or so charged…

Great priceAir & cabin filter replacement
Lafayette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great work.

Reasonable priceAir & cabin filter replacement
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Alternator replacement oil change. Great service, friendly staff, good job for a good price. You have good advice, very happy with the work, I will be back

Reasonable priceAir & cabin filter replacementElectricalOil change
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great shop and great people overall Will definitely be coming back and sending all my friends and family here.

Reasonable priceAir & cabin filter replacementExhaustAuto engine diagnostic
Chitiqua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had an excellent experience here. The mechanic was very knowledgeable and took the time to explain what was wrong with my car without trying to upsell unnecessary repairs. Prices were fair, service was quick, and customer service was top-notch. Highly recommend!

Great priceAir & cabin filter replacement
Christina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Definitely highly recommend them! They explain and show you the parts they will take care. Would be a returning customer. Great customer service. 👌🏼

Great priceAir & cabin filter replacementBrake service & repair
Adia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementOil change
Adrian2 months ago★★★★★

Rating only, no written review.

Air & cabin filter replacement
Matoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementService not listed

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 44%Overpriced 1%Not sure 1%

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