Analyzing 10,161,41810.2M ReviewsFor 28,81228.8K Experts

Experts Reviews · Company report
Xpress Auto Repair #2 logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Xpress Auto Repair #2

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #342Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 315 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xpress Auto Repair #2 is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xpress Auto Repair #2 is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xpress Auto Repair #2 is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Xpress Auto Repair #2 for 8 kinds of job.

Xpress Auto Repair #2 for brake service & repair

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Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Brake service & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 153
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Brake service & repair”

Gabriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you, Express Auto for the amazing experience that I didn’t felt in a while going to mechanic shops ,and trust me. I’ve been to a few in Chicago .Chicago Express Auto Service was fast and fairly priced Definitely will be taking my car for service there again if need to be keep up the good work.

Great priceBrakesBrake service & repair
Ferdinand2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service.

Great priceBrakesBrake service & repair
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jessie hooked me up he was patient and reasonable I will love to do business with them again

Great priceBrakesBrake service & repair
Chiquita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jessie and the entire team made me cry tears of joy. A blessing is what they are, great customer service. Very family oriented, patient, hard working and result are phenomenal. Not only do they have great service, they go over and beyond to help. It does not matter where you go this location is the best. Convenient…

Great priceTransmissionAir & cabin filter replacementExhaust
TerryLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Got me together again! Very good work, communication was great, Im very satisfied with the work.

Great priceExhaustSteering & suspension repairBrakes
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great customer service would recommend them for any job I bring all my cars here they go above and beyond with service I highly recommend

Reasonable priceWheel alignmentBrakesBrake service & repair
bradleyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service quick easy professional really a big help

Reasonable priceSteering & suspension repairBrake service & repair
Vincent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

This is a very Xpress Auto Repair Service truly lives up to its name. From the moment I walked in, the staff was professional, honest, and incredibly knowledgeable. They took the time to clearly explain the issue, gave a fair and transparent quote, and completed the work quickly without cutting corners. My car runs…

Great priceAuto engine diagnosticBrake service & repairOil change
Belinda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great customer service and very good pricing

Great priceSteering & suspension repairWheel alignmentBrake service & repair
ElleLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve been taken advantage of by big dealerships before — not here. During my last oil change elsewhere, I was told I needed new rear brakes. After my mom recommended this shop, I decided to make the drive from Lansing for a second opinion and an oil change. They checked everything and told me I didn’t need new…

Great priceBrake service & repairOil change
Tivi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a very great experience yesterday. I went in for brakes they gave me the best service ever took time to explain to me what was wrong and how they were going to handle it. Best customer service ever Jesse was definitely the best.

Great priceBrake service & repair
SheriffaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jesse's customer service and transparency was on point. They don't nickle and dime you and they're very fair and honest with everything they do. The shop is clean and all staff were friendly. Wouldn't think to take my car anywhere else!

Great priceBrake service & repair
TiffanyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Xpress Auto Repair was fast, honest, and affordable. Great customer service and quality work. They explained everything clearly and didn’t try to upsell me. Highly recommend!

Reasonable priceBrakesBrake service & repair
Christina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Definitely highly recommend them! They explain and show you the parts they will take care. Would be a returning customer. Great customer service. 👌🏼

Great priceAir & cabin filter replacementBrake service & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 44%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Steering & suspension repair30—
Oil change28—
Auto engine diagnostic27—
Exhaust19—
Transmission17—
Brakes16—
Brake service & repair14—
Air & cabin filter replacement13—

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