Analyzing 10,156,54110.2M ReviewsFor 28,80428.8K Experts

Experts Reviews · Company report
Xpress Auto Repair #2 logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Xpress Auto Repair #2

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #342Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 315 Google reviews

📞 Call (872) 731-2927Request a call back

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xpress Auto Repair #2 is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xpress Auto Repair #2 is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xpress Auto Repair #2 is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xpress Auto Repair #2 is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Xpress Auto Repair #2 for 8 kinds of job.

Xpress Auto Repair #2 for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#255 / 605
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Brakes”

KennethLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

When I first walked in, there was a woman waiting for her car servicing. She told me she just left a previous shop where they told her she needed a very expensive repair. The people at Express Auto told her that it was a quick fix that was making the noise and that the previous shop was incorrect. She saved big…

Great priceBrakes
Gabriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you, Express Auto for the amazing experience that I didn’t felt in a while going to mechanic shops ,and trust me. I’ve been to a few in Chicago .Chicago Express Auto Service was fast and fairly priced Definitely will be taking my car for service there again if need to be keep up the good work.

Great priceBrakesBrake service & repair
ChericeLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The experience had was great, Jesse took really good care of my car needs and assure me I didn't have to worry. I would recommend Xpress Auto Repair to anyone. Did I tell yall I met the owner ❤️👍

Great priceAir & cabin filter replacementBrakes
Mimi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've only gone to these guys twice as of today, but they're already my number 1 mechanics. The first time was to get my brakes replaced and they worked so fast. And the price was so affordable compared to what most chain shops were quoting. Came in today to get a diagnostic for a weird sound and the inspection was…

Great priceBrakes
Ferdinand2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service.

Great priceBrakesBrake service & repair
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jessie hooked me up he was patient and reasonable I will love to do business with them again

Great priceBrakesBrake service & repair
Keaera3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

overall the service was great and efficient!!

TiresBrakes
Chiquita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jessie and the entire team made me cry tears of joy. A blessing is what they are, great customer service. Very family oriented, patient, hard working and result are phenomenal. Not only do they have great service, they go over and beyond to help. It does not matter where you go this location is the best. Convenient…

Great priceTransmissionAir & cabin filter replacementExhaust
TerryLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Got me together again! Very good work, communication was great, Im very satisfied with the work.

Great priceExhaustSteering & suspension repairBrakes
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great customer service would recommend them for any job I bring all my cars here they go above and beyond with service I highly recommend

Reasonable priceWheel alignmentBrakesBrake service & repair
MichaelLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service every time I go. If I have an issue they do address within the day or next day. Its not sitting for a week just to get looked at.

Reasonable priceExhaustSteering & suspension repairAuto engine diagnostic
Allen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

LJ, RJ, and Jesus treat us like family. Finding local quality yet reasonable cost auto repair is hard. These guys are it. Check them out! Nobody is perfect but if you treat them like you want to be treated they will come through!

Reasonable priceBrakes
austingraphics7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast service at a fair price

Great priceBrakes
Tam9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Was provided great service. They took the car for a drive, put it on the lift for my diagnostic and did an oil change all done in less than 2 hours. Jesse was very helpful and informative. Highly recommend!

Reasonable priceSteering & suspension repairAuto engine diagnosticBrakes
TiffanyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Xpress Auto Repair was fast, honest, and affordable. Great customer service and quality work. They explained everything clearly and didn’t try to upsell me. Highly recommend!

Reasonable priceBrakesBrake service & repair
CheleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 44%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Steering & suspension repair30—
Oil change28—
Auto engine diagnostic27—
Exhaust19—
Transmission17—
Brakes16—
Brake service & repair14—
Air & cabin filter replacement13—

Compare with

West Town Auto Repair logoWest Town Auto RepairExperts Score 100Chicago · 5.00★CV Auto RepairExperts Score 95Chicago · 4.97★ABM Auto Repair logoABM Auto RepairExperts Score 88Chicago · 4.85★